Had a slight issue regarding me losing the original email sent from train tickets.com , I emailed William @ train tickets.com and literally within minutes I had received a response and my original tic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Contacted Michael at traintickets.com for a refund and he helped me through all the stages needed along with William who also played his part. More people should use this site for cheap train tickets... See more
Having had a medical situation & not able to travel on the date I booked split tickets. Morgan went above and beyond her customer service to be empathetic, kind & informative. Helping & guiding myself... See more
Train tickets email to me after booking tickets had the correct dates and destinations. However, when I was on the station waiting for the first train I realised some tickets were missing. Although I’... See more
Company details
Written by the company
Search for Split Tickets to get the Cheapest Fares (save up to 90%). 70% of our customers find a cheaper split ticket, saving £25 on average. No card or booking fees
Contact info
United Kingdom
- support@traintickets.com
- traintickets.com
4.4
Excellent
161 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Easy to book online
Easy to book online and understand and let's you know what stops and waiting times
May 11, 2023
Brilliant experience all round
Brilliant experience all round, cheapest tickets I could find was £161.00, traintickets.com cost me 118.00, I didn't receive e-tickets straight away was a few hours after booking ( I'm impatient and contacted them) I did receive tickets and also received tickets again following me contacting customer service, I will 100% use again
May 15, 2023
Great experience
I had a great experience booking my train tickets until I went to pay... my tickets then disappeared and I had to research my tickets which I then found that the price had also changed 🙃 . All in all a great experience but maybe once tickets are in the basket we could get 10 minutes to sort out payment. I had to change tabs on my mobile to transfer more money to pay for the original tickets before they disappeared!
May 16, 2023
This is no good because I still don’t…
This is no good because I still don’t get a email about my £96 for the tickets that I didn’t receive from you guys 16/05/23
May 16, 2023
Reply from traintickets.com
Hi,
Thank you for your feedback, and sorry to hear there was an issue with regards to an email.
I've checked our system, and can see many bookings from your email address, all of which look to have completed successfully and confirmation emails sent.
Please email us at support@traintickets.com and we'll help in any way we can to resolve ths issue.
Kind regards,
Morgan @ traintickets.com
Advertisement
Buying the tickets is fine but the…
Buying the tickets is fine but the journey is terrible. Minimum many people standing up and not enough carriages. I only do this once a week and for people who do this every day is shocking.
May 16, 2023
Reply from traintickets.com
Hi David,
Thank you for your feedback, and for being a regular customer of ours at traintickets.com.
I'm very happy to hear of your ticket buying experience, but sorry to learn of the regular overcrowding of the service.
We are a third party retailer of train tickets, and do not own or operate any trains. From looking at your bookings, most of the services you travel on are operated by CrossCountry trains & so feedback regarding conditions onboard is really for them.
I hope you will continue to book your tickets through us, and that the train operating company will increase the number of carraiges on your journey.
Kind regards,
Morgan @ traintickets.com
Tickets were good value
Tickets were good value, cheaper than other companies I had looked at. I have used train tickets a few times and haven’t had any problems with my bookings.
December 11, 2022
Advertisement
Split tickets saved me a lot of money…
Split tickets saved me a lot of money and the app was easy to use.
February 16, 2023
Good clear website
Good clear website - easy and quick to use. Best ticket prices I’ve found.
May 16, 2023
Quick and simple to use.
April 9, 2023
Really easy site to navigate and the…
Really easy site to navigate and the prices for tickets using the split ticket regime really are a lot lower than on other similar sites.
April 14, 2023
Advertisement
Ease of doing transactions.
May 10, 2023
Money saved when trainline would not.
May 10, 2023
Excellent for split ticketing
May 10, 2023
Very easy to use and I saved money with…
Very easy to use and I saved money with the split tickets. Happy I used traintickets instead of other options.
May 9, 2023
Advertisement
Easy and fast
May 10, 2023
Travel
Easy to read the website very quick delivering the tickets and the information was spot on
May 9, 2023
great price,Fantastic service
I dont normally leave reviews, but was so happy with the service from traintickets.com I felt I had to!
I mistakenly entered an old email address I dont have access to, and so obviously didn't get the tickets. I contacted traintickets at there support email, and Neil from the team resent my confirmation to the correct address within the hour!
Saved more than £45 on my journey, and a problem (of my own making!) fixed quickly. Superb.
May 8, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.