traintickets.com Reviews 161

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Had a slight issue regarding me losing the original email sent from train tickets.com , I emailed William @ train tickets.com and literally within minutes I had received a response and my original tic... See more

Rated 5 out of 5 stars

Contacted Michael at traintickets.com for a refund and he helped me through all the stages needed along with William who also played his part. More people should use this site for cheap train tickets... See more

Rated 5 out of 5 stars

Having had a medical situation & not able to travel on the date I booked split tickets. Morgan went above and beyond her customer service to be empathetic, kind & informative. Helping & guiding myself... See more

Rated 1 out of 5 stars

Train tickets email to me after booking tickets had the correct dates and destinations. However, when I was on the station waiting for the first train I realised some tickets were missing. Although I’... See more

Company details

  1. Train Ticket Agency

Written by the company

Search for Split Tickets to get the Cheapest Fares (save up to 90%). 70% of our customers find a cheaper split ticket, saving £25 on average. No card or booking fees


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

161 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy to use website

Easy to use website, e-ticket came through instantly. No trouble with the train or the ticket master, I just showed my email ticket (just make sure your phone is charged or print it off). Cheaper than the other websites and I had allocated seat numbers on both leg of my journey (I didn't ask for that and it was free!)

May 8, 2023
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Rated 5 out of 5 stars

Massive savings made

I make regular trips from Scotland for the football in Liverpool, and have saved a small fortune over the last few seasons!
A couple of recent bookings have been affected by the rail strikes, but I’ve had quick & easy refunds both times.
Highly recommended.

February 10, 2023
Rated 3 out of 5 stars

3 stars not 5

We were very pleased that this was the cheapest site for tickets. However we tried numerous times to book seats and it just didn't work hence why we have awarded 3 stars and not 5

May 8, 2023
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Rated 5 out of 5 stars

Cheaper than Trainline

I first found traintickets.com via Martin Lewis' Money Saving Expert back in 2021. He said the site was consistently cheaper than Trainline which it is like 90% of the time in my experience. They have the same mobile e-tickets and no fees (just the split-saving one, which is only 10% of the saving and well worth it for the huge savings produced). Bravo. Happy user!

April 3, 2023
Rated 1 out of 5 stars

Poor information from train companies NOT THE TICKET SELLER

I am editing my original review as it was the train company who gave me wrong information, traintickets.com have been amazing with their assistance in this matter, a matter that has caused me a great deal of distress and anxiety, however traintickets.com who I have used many times in the past without issue have been amazing in providing me assistance and support with this issue.

I would always recommend using train tickets.com as a way to purchase fairly priced tickets online

May 8, 2023
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Reply from traintickets.com

Hi Mr McGregor,
Thank you for your feedback, and sorry to hear of the delay to your journey.
I have emailed you to ask for some more detail, but from what I can see you have been given incorrect information by the station staff.
It looks as though it was the last leg of your journey which was delayed, by which stage you would have been using the last ticket in your split. Your existing ticket was valid on any train after 8.30am on the day of travel (see National Rail Enquiries for full restriction detail here: https://www.nationalrail.co.uk/W5). The fact it was purchased as part of a split ticket has no affect on that.
You may be entitled to compensation from the train company responsible for the delayed service (in this case, GWR). Please contact us on support@traintickets.com and we will help in any way we can.
Kind regards,
Morgan @ traintickets.com

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Rated 3 out of 5 stars

I have to go back to putting in all my…

I have to go back to putting in all my details for every ticket I book, is there a way of saving my trip details for my bookings?

May 7, 2023
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Reply from traintickets.com

Hi there,
Thank you for your review, and the very valuable feedback.
We have reduced the details we require you to enter as much as possible, but do understand customer accounts are the ideal solution.
We are currently working on accounts to provide exactly what you are looking for - we'll keep you posted!
Kind regards,
Morgan @ traintickets.com

Rated 5 out of 5 stars

Frequent Traveller

As a frequent traveller to Edinburgh I usually have a few train sites on the go to search for the best price to match up with best time. However, I always come back to traintickets.com. I like the split ticket option they offer especially if I am departing from one station and returning to another. Prompt email delivery and tickets can be downloaded with ease.

April 5, 2023
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Reply from traintickets.com

Thank you for the wonderful review, Karen & for choosing traintickets.com.
Kind regards,
Morgan

Rated 5 out of 5 stars

I know a lot about train tickets

I know a lot about train tickets. What I really like about traintickets.com is how it displays the results, clearly showing the items selected, why these are good value and only charging commission based on the savings made. Yes, I know they get 5% on all tickets sold, but so do all the others. It's just their openness that very much appeals to me.

May 1, 2023
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Reply from traintickets.com

Thank you so much for the kind words, John - we are thrilled you have chosen traintickets.com.
It was a very deliberate choice to be open & honest about how we earn as a third party retailer of tickets, and are very happy to hear it's appreciated.
Kind regards,
Morgan @ traintickets.com

Rated 1 out of 5 stars

Arranging the ticket wich could not get…

Arranging the ticket wich could not get you to the destination!!

May 7, 2023
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Reply from traintickets.com

Hi there, thank you for your feedback. I've just checked your booking, which was for split tickets. Using the 3 tickets together should certainly have got you to your destination. Please send us an email at support@traintickets.com with some more details, and we will help in any way we can.
Kind regards,
Morgan @ traintickets.com

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Rated 1 out of 5 stars

Had to book and pay twice

I booked the tickets a first time and never received them on email so i had to book them again at a higher cost

May 8, 2023
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Reply from traintickets.com

Hi Jurina,
Thank you for your feedback, and sorry to hear of the problem with your first booking.
I've just checked our system, and can only find one booking and one payment under your email address. The confirmation email was delivered successfully.
Please email us at support@traintickets.com with some more information on the first booking you didn't receive, and we can hopefully resolve any issue for you.
Kind regards,
Morgan @ traintickets.com

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Rated 4 out of 5 stars

It would be nice to have an account to…

It would be nice to have an account to be able to view bookings for when emails are accidentally deleted.
Edit : 1 to 4 star due to knowing bookings can be retrieved by emailing

April 27, 2023
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Reply from traintickets.com

Hi Mr Redmond,
Thank you for your feedback, and for being a regular customer of traintickets.com.
We are currently working on customer accounts, and will keep you posted! In the meantime, if you do accidently delete a booking our 'Manage My Booking' service can resend it for you, or just send us an email at support@traintickets.com and we'll send the confirmation to you.
Other than customer accounts, I hope you feel the service you receive from traintickets.com has been greater than 1 star, and that you will continue to be a valued customer of ours.
Kind regards,
Morgan @ traintickets.com

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