Transfer Galaxy Reviews 219

Super fast, App is so simple to use.

Great service - money reached very fast and quick!

I like Transfer galaxy with its quick and instant service

Easy app with multi service options.

It is nice rate and I feel comfortable with using application and serve from customer service. It makes my life to be easy. Thank you so much.

I recently used Transfer Galaxy to send money, and I can confidently say it was the best money transfer experience I've ever had. From start to finish, the process was seamless, secure, and incredibly user-friendly.

First and foremost, the platform itself is intuitive and easy to navigate. Setting up my transfer took just a few minutes, with clear instructions guiding me every step of the way. The transparency in fees and exchange rates was also impressive, giving me peace of mind knowing there were no hidden costs.

One of the standout features of Transfer Galaxy is the speed of the transfer. My recipient received the funds much quicker than I anticipated, which was crucial for us. The real-time updates provided throughout the process kept me informed and reassured that my money was in good hands.

Additionally, the customer service at Transfer Galaxy is top-notch. I had a couple of questions regarding my transfer, and their support team was prompt, knowledgeable, and friendly. It's clear they prioritize their customers' needs and satisfaction.

Good service and amazing customer support.

From being somehow okay to the worst ever money transfer company. I pray that it is closed sooner rather than later otherwise they will rob honest people. AVOID AVOID AVOID....They never deliver on time, it takes more than 24 hours worse yet they send it to a stupid wallet rather than Zaad and in the South Somalia they ask you to be x-rayed and photographed yet you have to always visit stipid agent, it never comes to the mobile.

I have sent some money, which have not been received by the recipient, I have written more than 3 mails to the support team and nobody is responding. Its really frustrating. Asked them to refund my money or send it back, and still nothing.

I recently had an experience with TransferGalaxy that compelled me to share my thoughts, aligning closely with what I've noticed in other customer reviews. Unfortunately, my encounter with the company was far from satisfactory, marked by misleading information and subpar service. The customer service team was notably lackluster, failing to provide the support and clarity one would expect from a financial service provider. Furthermore, there was a significant delay in payments to recipients, deviating from the prompt and reliable transactions promised.

Most disappointingly, TransferGalaxy advertised EVC payments as part of their service offering, yet when it came to execution, they defaulted to suggesting cash pick-up as an alternative. This bait-and-switch tactic not only undermines trust but also inconveniences customers who chose the service based on specific advertised features.

Labeling the company's operations as dodgy might seem harsh, yet it accurately reflects the inconsistency and unreliability of both their services and customer support. The misleading nature of their service, coupled with the ineffectiveness of their customer service team, has led me to decide never to use their services again. I strongly advise potential customers to consider alternative providers for their needs. My next step is to report my experiences to the Financial Ombudsman, in hopes of preventing future customers from facing similar disappointments.

Scam! Scam! Scam! 😭😭
Please Do NOT use this company if you care about your money.
They sent me fake message to say the recipient has been paid and That's NOT true, They will never get back to you and just take your money. The Swedish government should Shut Down this Scam business that's ripping people's hard earned money of. We cannot support our relatives in medical urgent needs.
Tuugo weeye yaanla isticmaalin shirkadan fadlan!
(Don't use, they're scammers)

Been 12hr and money not delivered Yet. I call customer support and ask since it’s taking long time to deliver money to EVC, can I receive it on SALAAMBANK instead. The answer i got was that it’s very long delivery time and I must wait 1-2days to receive money. They taking customer money and gambling on so that the USD dollar will probably drop. Never sending money through Transfergalaxy again.
Dahabshiil App is the best App out there nowadays. You send money and they payout within minutes ❤️

Very dirty and unislamic business

They’re scamming their customers and their call center staff are very unprofessional. My recipient didn’t receive their money for 1 month so I called them and told them to cancel the transaction and they informed me that they’d refund me within 3-5 business days. I never a confirmation so I called them throughout that week to make sure they’d refund me and they reassured however 5 days later my recipient receive their money even though I sent my recipient money through dahabshiil and they refused to refund me. So now I’ve paid 2x.

Beenlooshin waaye, they lie along and never get back to you with any issues you are having with them. Now they are saying I owe them money I never sent from 4 years ago.

Not so good customer service but…
I have been in contact with this company since August (3 months ago). I gave them access to my bank account and sent them transactions balance they asked for (due to "know your customer"). They never get back!
After givning up and rating them I received a call from a nice gentleman called “Niaz” who resolved my issue. Had I received this treatment from the beginning had I gave them five stars.

Try to log on today, but am getting a 403 message tried chrome and Samsung Internet.
Site is dead!!!

I am writing to express my deep concern and frustration regarding my recent experiences with galaxy money transfer service, customer service is un professional and verification processes have been extremely disappointing after sending money they asked me documents after 3 days and I have to wait for 2 days in order to activate the transaction, I will not come to use again and I don’t recommend any one to use Galaxy money transfer !!

I made this complaint about Transfer Galaxy's Service so u as a customer Can save your time

Dear Customers Reading,

I am writing to express my deep dissatisfaction with the services provided by Transfer Galaxy. I have encountered several issues that need immediate attention and resolution.

Firstly, I would like to emphasize the lack of training given to your female agents and some of your male agents. It has become evident through multiple interactions that they are inadequately prepared to handle customer inquiries. Their behavior borders on being outright impolite, which is unacceptable given their role as representatives of your company. I believe that proper training should be implemented to ensure that all agents are equipped with the necessary skills and manners to provide efficient and respectful service.

Furthermore, I have experienced instances where promises were made by your agents that could not or would not be fulfilled. This has caused significant inconvenience and frustration on my part. It is essential for a company like Transfer Galaxy to uphold its commitments and avoid making false promises to its customers. I request that you address this issue promptly and take measures to ensure that such occurrences are minimized or eliminated altogether.

As a customer, it is disheartening to encounter these problems when relying on your services. I expect professionalism and reliability from a company like Transfer Galaxy. However, my recent experiences have fallen short of these expectations.

In light of the aforementioned concerns, I kindly request that you take immediate action to rectify these issues so no customer has to wait almost 6 months for a solution (notice still not solved) like me. Furthermore specifically, I would appreciate if you:

1. Provide comprehensive training programs for your female agents to enhance their customer service skills and improve their professionalism.
2. Take steps to prevent your agents from making promises they cannot fulfill, thereby avoiding unnecessary disappointment and inconvenience for your customers.

Additionally, I would appreciate regular updates regarding the progress made in addressing these concerns. It is important to me that Transfer Galaxy demonstrates accountability and takes the necessary steps to improve the quality of its services.

I trust that you will take my complaint seriously and resolve these matters at the earliest convenience. Failure to do so may lead to me exploring alternative service providers that can meet my expectations.

Thank you for your attention to this matter. I wrote this so YOU have a chance to decide. It took my time, But Its worth it.

Yours sincerely,

A very disappointed customer

I've been using TransferGalaxy since 2021 and never had a probelem with sending money and family memebers receiving money.

This all changed when this past Saturday I sent money to a family member and there were problems with them receiving it. I called multiple times and every time I get different stories or excues from the customer service. They are very unprofessional. Today I called to get my money refunded and was told it would take 1-2 weeks. I asked to receive a conformation mail that my money will be refunded and what I get to hear is that they don't work like that and afterwards the employee hung up on me

Very unprofessional customer service that do not know what they are doing.