Have been using this system in 5 trailers for 2 years what a waste of time ans money never works trailer stuck in one position for weeks Trackers have been switched out still no different Cant wai... See more
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See what reviewers are saying
Few niggly issues with the system but the team couldn't be more helpful at getting them sorted. Useing transpoco for tracking mileage for maintanance of vehicles has been so helpfull.
Company replied
No matter what query we have, we get an almost immediate response from the Transpoco Support Team. All of the team no matter who we deal with are well trained and equipped with the knowledge required... See more
Company replied
As a company we are glad to be working with the Transpoco vehicle tracking system. As with the fuel cost at an all time high we are able to see via the tracking system which engineer is the closest to... See more
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Company details
About Transpoco
Written by the company
Founded in 2004, Transpoco is a leading provider of fleet management solutions in Ireland, the UK and France. Our goal is to provide the most advanced solutions to our customers to help them achieve measurable improvements in performance, cost reductions, and peace of mind about the cost and safety of their vehicles on the road. Communication with our customers, both in terms of support and product development, has always been crucial for us to provide them with real and immediate added value.
Discover how Transpoco is helping its customers to track vehicles, manage fuel usage, ensure vehicle road worthiness and more...
Our goal is to provide the most advanced solutions to our customers to help them enhance efficiency, better manage their time and achieve measurable results for their business.
Interested in learning how our technology could help enhance your fleet’s efficiency? We’d love to chat to you - Click here to book a meeting with one of our specialists.
Contact info
4.4
Excellent
125 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I requested for a tracker to be fitted…
I requested for a tracker to be fitted on 20/11/23 and only get confirmation on 21/12/23 that it has been done. There was no correspondence with myself about the delay.
December 21, 2023
Reply from Transpoco
Hi Roisin, I apologise for the wait to install the tracker. I checked with our operations team and they explained that they arranged to install the tracker with the contact you provided. We offered to install the tracker on 21/11/2023, the day after you submitted the order, but your colleague told us that the vehicle will not be available and she did not know when the vehicle will be available which explains the wait. Eventually, the vehicle became available and we installed the tracker today.
David
Great comunicación
Great comunicación
Fast installation of tracker and great costumer service
December 8, 2023
Reply from Transpoco
Hi Dave,
Thank you so much for your 5 star review and your excellent feedback! We're delighted that you are pleased with our service. Please spread the word!
David
Great service!
Getting started was so pain free, Phil and Emma sorted everything really quick. Great service!
December 14, 2023
Reply from Transpoco
Hi Stephen,
Thank you for the review! We're delighted that you have decided to work with Transpoco to track your fleet and we look forward to helping you to improve your fleet.
David
Great service and always quick to…
Great service and always quick to respond and resolve whatever is needed
October 13, 2023
Reply from Transpoco
Thank you Tom! We're very proud of what we do and we aim to provide a fast and quality service to all customers.
David
Good relationship build up between my…
Good relationship build up between my company and Transpoco over the years 5 stars from M@T utilities Ltd
October 4, 2023
Reply from Transpoco
We're delighted to read your feedback! Thank you for your business so far and we look forward to working with you for a few more years.
David
Excellent service
September 3, 2023
Reply from Transpoco
Thank you for the review Janet, we're delighted with your comment! Our team works hard to provide the best possible service to our customers.
David
Quick to respond to any of my queries
Quick to respond to any of my queries. The whole process from start to finish is quite simple.
September 10, 2023
Reply from Transpoco
Thank you for the excellent feedback Justin! We're delighted that you are happy with our service and please spread the word.
David
The whole team always easy to deal…
The whole team always easy to deal with, helpful and Quick to respond,
and give updates without being followed up.
Emma McNamee especially lovely to deal with.
Thanks guys.
August 30, 2023
Reply from Transpoco
Hi Dylan,
Thank you for taking the time to share your experience and the 5 star review! We love to read that you are happy with our service. I shared your comment with Emma and she really appreciates your kind words!
David
Exceptionally poor Customer Service (5+…
Exceptionally poor Customer Service (5+ years customer). Slow installation and repair times, never able to speak to anyone and slow responses to queries via email. Price point is good, but unfortunately the backup lets Transpoco down.
August 13, 2023
Reply from Transpoco
I am sorry to read that you are annoyed with the service we provide you. I will be happy to help to resolve these issues and provide you with a better experience. I have just sent you an email to request more details and to understand how we can improve the service we provide you.
David
Prompt, well planned
The representative called me in advance, planned his visit well and completed the installation without any hassle.
July 20, 2023
Reply from Transpoco
Hi Mayank, thank you for finding the time to share your feedback. Our operations team and engineers do their best to deliver a fast and professional service, we’re delighted that you had a positive experience.
David
They are a 💯 on time with replying to…
They are a 💯 on time with replying to your issue. Very efficient on responding to your needs. Cannot fault them in anyway. Definitely 5 star ⭐️
June 28, 2023
Reply from Transpoco
Hi Danny,
We’re delighted with your feedback! Our support team does their best to assist our customers each day and they will appreciate your feedback.
Thank you for choosing to work with us and please feel free to recommend Transpoco.
David
A very efficient service.
June 18, 2023
Reply from Transpoco
Hi Michael,
Thank you for the excellent feedback! We’re delighted that you are happy with our service.
David
Reply from Transpoco
Thank you Vita, we really appreciate your feedback! Our support team do their best to help our customers and we are delighted to read your review.
David
Speedy response to all queries !
No matter what query we have, we get an almost immediate response from the Transpoco Support Team. All of the team no matter who we deal with are well trained and equipped with the knowledge required to answer our queries. It is very evident that you hold customer service at the centre of everything you guys do. thank you.
May 24, 2023
Reply from Transpoco
Hi Sinead,
Thank you for your kind words and the great rating! Our support team works very hard to provide a fast and reliable service to all of our customers, they will be delighted to know that their good work has been recognised.
David
I gave all the information the first…
I gave all the information the first time, but was emailed back by same person asking for same information.
May 9, 2023
Reply from Transpoco
Hi Deirdre,
I am sorry to read that you had a bad experience with our service. I investigated this issue to understand what happened. Our accounts department explained that they were instructed by your accounts department to request approval for each order regardless of the size. I appreciate that this can cause some frustration but we have to follow these instructions.
If we proceed with an order without approval it is possible that we will not receive payment from your accounts department.
David
I find the Transpoco Team extremely efficient and reactive when dealing with any issues. From senior management to staff on the ground they are always striving to be the best at what they do. I look f
I find the Transpoco Team extremely efficient and reactive when dealing with any issues. From senior management to staff on the ground they are always striving to be the best at what they do. I look forward in continuing and developing our good working relationship in 2023.
April 18, 2023
Reply from Transpoco
Hi Edel,
Thank you for the review. We are thrilled to receive this feedback! The team in Transpoco takes pride in the work we do and we aim to provide a great service to you and all of our customers. We really appreciate the opportunity to work with you and thank you for your support.
David
Support
As always support response was quick and efficient. Our request was dealt with within the hour.
April 18, 2023
Reply from Transpoco
Hi Ansie, thank you for the great review! We work hard to provide a fast and reliable service for our customers. We’re delighted that you had a good experience with our support team.
David
easy fast transaction very professional
February 3, 2023
Reply from Transpoco
Hi Maryna, thank you for taking the time to share your experience. We really appreciate your excellent feedback!
David
Easy to set up
Was so easy to set my tracker up and fitting was straight forward. The app works well enough for my use and the tracker is only there for peace of mind that if my vehicle gets stolen I can trace it.
December 29, 2022
Reply from Transpoco
Hi Andrew,
We’re thrilled to read such good feedback! We're proud of what we do and we're delighted that our service provides you with peace of mind.
David
My experience with Transpoco is great
My experience with Transpoco is great. Quick and very easy to use.
January 30, 2023
Reply from Transpoco
Hi Paulina,
Thank you so much for the positive review! We’re so pleased that you are having a good experience using our service. We work hard to make our service as easy and quick to use.
David
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