Have been using this system in 5 trailers for 2 years what a waste of time ans money never works trailer stuck in one position for weeks Trackers have been switched out still no different Cant wai... See more
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See what reviewers are saying
Few niggly issues with the system but the team couldn't be more helpful at getting them sorted. Useing transpoco for tracking mileage for maintanance of vehicles has been so helpfull.
Company replied
No matter what query we have, we get an almost immediate response from the Transpoco Support Team. All of the team no matter who we deal with are well trained and equipped with the knowledge required... See more
Company replied
As a company we are glad to be working with the Transpoco vehicle tracking system. As with the fuel cost at an all time high we are able to see via the tracking system which engineer is the closest to... See more
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Company details
About Transpoco
Written by the company
Founded in 2004, Transpoco is a leading provider of fleet management solutions in Ireland, the UK and France. Our goal is to provide the most advanced solutions to our customers to help them achieve measurable improvements in performance, cost reductions, and peace of mind about the cost and safety of their vehicles on the road. Communication with our customers, both in terms of support and product development, has always been crucial for us to provide them with real and immediate added value.
Discover how Transpoco is helping its customers to track vehicles, manage fuel usage, ensure vehicle road worthiness and more...
Our goal is to provide the most advanced solutions to our customers to help them enhance efficiency, better manage their time and achieve measurable results for their business.
Interested in learning how our technology could help enhance your fleet’s efficiency? We’d love to chat to you - Click here to book a meeting with one of our specialists.
Contact info
4.4
Excellent
125 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Easy install true Up to date tracking
January 30, 2023
Reply from Transpoco
Hi Armstrong,
We’re delighted that you are having a good experience with our service. Thank you for the review and the excellent feedback.
David
Excellent service
January 25, 2023
Reply from Transpoco
Thank you for the review Kieran! We're delighted to read your feedback, we're so pleased that you are having a positive experience with our service.
David
the tracker is so easy to install had…
the tracker is so easy to install had no problems with it work very well very pleased with after sales all is kept up to date will buy again
November 18, 2022
Reply from Transpoco
Hi Bruce, thank you for taking time to review Transpocp ! We’re delighted that you are having a good experience. We work very hard to provide the best possible service and reading your nice words makes us smile. Please spread the word!
David
update on vehicle position can be very…
update on vehicle position can be very slow. Does not give speed information
January 10, 2023
Reply from Transpoco
Hi Frank, we really appreciate your feedback. Our support team will be happy to explain where you can view the speed in each location update from the tracker in your vehicle. Please send an email to support@transpoco.com and they will respond to you as soon as possible. They will also check if they can increase the frequency of the location updates from the tracker.
David
Reply from Transpoco
Hi Stephane, thank you for taking the time to review Transpoco!
Can you explain how we can improve the Fleet Manager app? We would love to hear your feedback from your experience of using the app. Can you send your suggestions to support@transpoco.com. I will share your suggestions with our developers.
David
Good product easy to set up
Good customer service and a good reliable product. Used it for a motorcycle, I have given 4 stars as there is no notification if the bike moves on the standard package.
December 1, 2022
Reply from Transpoco
Thank you for taking the time to leave a review, we ‘re thrilled to receive positive feedback!
As a thank you for submitting a review we will upgrade your account to include alerts. Can you send me an email at support@transpoco.com and confirm the email address for your Transpoco account. I will reply to your email and I will explain how you can configure the alerts.
David
Reply from Transpoco
Thank you for the great review! We really appreciate your kind words. The Transpoco team works hard to deliver a reliable and affordable service. Please feel free to spread the word!
David
Reply from Transpoco
Thank you Susan, that's great to hear! We're delighted you had a good a good experience with our service.
David
Reply from Transpoco
Hi Elena,
Thank you for your review and your kind words! The team in Transpoco works hard to help our customers. We're delighted that you are having a great experience and we really appreciate your support.
David
I highly recommend Transpoco
I highly recommend Transpoco. Service is impeccable and staff are just a pleasure to deal with continuously. These days it's hard to find.
October 3, 2022
Reply from Transpoco
Hi Maureen,
Thank you for taking time to write this great review! I am happy to hear that the team in Transpoco are providing you with a great experience. I will share your kind words with my colleagues, they will be delighted to know that their work has been recognised.
We really appreciate your business and please don’t hesitate to contact us if you need help with your account.
David
Great service
August 24, 2022
Reply from Transpoco
Hi Paul,
Thank you for finding the time to share your feedback with us. We really appreciate the great review.
David
Always an excellent service!
Always an excellent service, happy to help and solve any issues we have.
August 24, 2022
Reply from Transpoco
Hi Nicola,
We really appreciate you finding the time to share your feedback with us. Thank you for your great review, that means a lot to us!
It is a pleasure working with you.
David
All good except where you get out back…
All good except where you get out back for going to quickly.
May 3, 2022
Reply from Transpoco
Hi Alan,
Thank you for sharing your feedback with us!
I will be happy to help you with the issue you mentioned. Can you send me an email at support@transpoco.com and provide 1 or 2 examples in order to help me to understand the issue.
David
Generally I find transpoco service…
Generally I find transpoco service good, but some times requests get lost in the anonymous help desk. personally I find personel contact much better.
May 3, 2022
Reply from Transpoco
Hi Chris,
Thank you for taking the time to review our platform! I am delighted that your overall experience is positive.
While we do have an automated ticketing system each ticket is assigned to one of our Dublin based support team who will handle your issue personally. If necessary, they will call you for further information.
If you have submitted tickets and you are still waiting for a response please email me at support@transpoco.com with the details and I will check the status of each issue.
David
Emails replies are slow/ non -existant
April 20, 2022
Reply from Transpoco
Hi Patrick,
Thank you for your review and feedback. I am sorry for the slow response from our support team. Our support is usually very responsive and I will check why we are slow to respond to your emails.
If you need help please send me the details at support@transpoco.com and I will deal with your issue directly.
Regards,
David
Order was placed & details given to fit…
Order was placed & details given to fit the tracker. Vehicle went all the way to Loughboy, Kilkenny for my client to discover the tracker hadnt been fitted. Made me look stupid.
April 13, 2022
Reply from Transpoco
Hi Samantha,
I am very sorry for your bad experience. We are always looking to improve and provide the best customer experience and we are sorry that we didn't deliver for you and your client.
I talked to my colleagues in the operations team and they have talked to the point of contact for this job today. One of our engineers will fit the hardware into the vehicle next week at the customer's store.
Once more, my sincerest apologies for the stress and headache we have caused you. We will improve our processes to ensure that these situations will not repeat.
David
We get what we want from the Transpoco…
We get what we want from the Transpoco tracker, efficient and reliable.
Richard Chawke
Cronins Cider Business Manager
April 8, 2022
Reply from Transpoco
Hi Richard,
Thank you for the positive review! It means a lot to the team here in Transpoco that our platform is meeting your requirements, your feedback is really appreciated. We’re glad to be working with you and please don’t hesitate to contact us if you ever need any assistance.
David
We have found your service drops out…
We have found your service drops out all too regularly.
Your app is very inaccurate and is very frustrating as a result. You really have to zoom in to get any accuracy. K
April 6, 2022
Reply from Transpoco
Hi K,
I am sorry for the problems you are experiencing while using Transpoco.
However, I really appreciate you finding time to describe the problems. I would appreciate the opportunity to talk to you and see if there’s anything we can do to make your experience better - please reach out to me at support@transpoco.com and I will reply to your email.
I will talk to our app developers to check if we can improve the zoom feature on the app.
David
System works well any queries are…
System works well any queries are sorted immediately.
March 31, 2022
Reply from Transpoco
Hi Stephen, thank you for sharing your feedback with us! We are delighted that you are satisfied with our product and support. We really appreciate your business and please let us know what we can do for you in the future.
Fantastic piece of kit!
March 15, 2022
Reply from Transpoco
Hi, thank you for this great review! I am glad that you are very satisfied with your Transpoco account. Our team has worked hard to create this platform and we really appreciate that you are having a great experience.
David
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