Travel Department Reviews 5,369

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 549 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and guides for their fantastic, exceptional, and knowledgeable service, often highlighting their helpfulness and friendly demeanor. Many people found the holidays to be well-organized, enjoyable, and stress-free, with excellent trips and itineraries that were both interesting and informative. The locations and hotels were frequently described as lovely, central, and comfortable, with high-quality accommodation and food. However, some customers also noted issues with hotel food quality, describing it as poor or not consistently good, and some experienced slow service in dining areas. A few other people also felt that the guide's knowledge was limited in certain areas, or that advance information on visas and vaccinations was insufficient.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising guides for being fantastic, knowledgeable,... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their trips as fantastic, wonderful,... See more

Location

Reviewers highlight positive aspects of location, with many praising hotels for being central and ideally... See more

Service

Reviewers mention positive feedback about service, highlighting excellent organization and helpful guides who... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent food,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Guide, Anka, was fantastic. Very punctual, knowledgeable and approachable. Excursions were interesting and worthwhile. Optional trip to Monaco and Monte Carlo was awesome. Hotel Eden was central, near... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

A wonderful holiday in Norway. Our guide Vidor was excellent. He was friendly, helpful, very well organised, with a great sense of humour. The trips on the fjords and trains all went smoothly. The acc... See more

Rated 5 out of 5 stars

The Grand Hotel Menaggio in Lake Como was amazing mainly due to the spectacular views. The hotel itself was lovely and the staff were great. Overall all of our excursions started promptly on time and... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tuscany solo

Max was an excellent guide and went the extra mile for everyone.
The hotel was in a great location,but the room was rather spartan, the shower was not great, and there were not enough clothes hangers.
Access to a pool in a heatwave would have been desirable. Otherwise , I was very happy with the organisation.

June 26, 2026
Rated 5 out of 5 stars

Excellent experience.

Guide, Anka, was fantastic. Very punctual, knowledgeable and approachable. Excursions were interesting and worthwhile. Optional trip to Monaco and Monte Carlo was awesome. Hotel Eden was central, near sea front, accommodation and breakfast were first class and staff were excellent. Plenty to do on “rest” days. Cannes was a delight.

June 19, 2026
Rated 5 out of 5 stars

Activity based holiday

Although the holiday feels expensive it actually works out ok as nearly everything is covered once you reach your destination, particularly on an activity based trip with TD Active where a packed lunch is also included.

June 18, 2026
Rated 5 out of 5 stars

krakow city break

Just back from 4 night city break.
Hotel was lovely. Good range of breakfast food. Staff were friendly in reception.
Krakow easy city to navigate __ excellent and great value tram services _ machines at stops and accept card __ Over 70's go free!.
Everywhere in the city accepts card payments.
One mention __ if you want to go to Auschwitz ___ book ahead. We were there over a weekend so tickets were not available for the saturday.
The Salt Mines were fascinating.
Paulina our guide was lovely and friendly and helpful with any queries.
All in all a very nice breakaway with usual good organisation by Travel Department.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Hotels and food great

Hotels , transport , site visits all excellent. Our guide Katarina was well versed on the history of Ancient Greece. We both got a lot out of the trip .

June 16, 2026
Rated 5 out of 5 stars

Fjords of Norway, including Flam Railway and Bergen

A wonderful holiday in Norway. Our guide Vidor was excellent. He was friendly, helpful, very well organised, with a great sense of humour. The trips on the fjords and trains all went smoothly. The accommodation was lovely and we had a thoroughly enjoyable holiday.

June 19, 2026
Rated 5 out of 5 stars

l found it to be a very interesting…

l found it to be a very interesting tour.Tour guide did her best the weather was not good the first few days.The trip to the Trulli houses was particularly nice starting with olive oil and finishing with wine tasting.The hotel was very good clean friendly staff, the food was ok, Breakfast was very good especially on the free days.ln general it was excellent.

June 10, 2026
Rated 4 out of 5 stars

Danube Rhapsody River Cruise

Just returned from the Danube Rhapsody River Cruise. The boat, crew and food were excellent. A negative for many people were that the single beds were too small, about 2'6' and also the guided tours were too rushed, not enough time to see things. Other than that the whole experience was most enjoyable, a very slick operation but that's what you expect from Travel Department.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

A 5 star trip to Puglia!

My daughter and her husband who live in Ireland included us (we live in the USA) to join them in the tour called Undiscovered Italy-Highlights in Puglia at the end of May 2026. We can't say enough about our tour guide Alessandra and the local guides Angele, Domatella and Anna with sightseeing and highlights of the area. Puglia is a beautiful historical place. The local restaurants have delicious dishes and wines and the daily breakfast at the Hotel was five star with Sonia's organization with food and drinks at the buffet. Our hotel was very comfortable and clean with pleasant staff. This is our second trip using the Travel Department but not the last!!!

May 27, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look