Quick, easy, no silly refreshing of prices.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This is my 4th ticket booked through TravelUp. I have always had an excellent experience with their service. The booking process is easy, prices are competitive, and everything has been handled smoot... See more
Company replied
I used travel up for the first time for a hotel stay on madison ave in midtown manhattan (lotte New York palace) over the Easter break. I couldn’t fault them at all. Made the booking in early Feb, got... See more
Company replied
Shamas Nadeem helped us by finding new flights since one of our flights got cancelled. They were patient with us and provided the best alternative that best fit our schedule. We are happy about the cu... See more
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Company details
About TravelUp
Information provided by various external sources
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
108K reviews
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Everything
April 17, 2026
Reply from TravelUp
Good evening, Miss West,
Thank you for your review and for taking the time to share your feedback.
We’re really pleased to hear that you had a positive experience overall. Your comments are very important to us, and we’re always looking for ways to improve, so we also appreciate any suggestions you may have.
We hope to have the opportunity to serve you again in the future and provide an even better experience next time.
Regards,
TravelUp
I’m shocked of how they haven’t…
I’m shocked of how they haven’t refunded my money yet it’s been over 4 weeks, when flights were cancelled in Middle East I apply for full refund as flights were giving full refunds. They must have got my money but I have not been given.all airlines emirates Qatar refund was issued in 3/4 days. What’s going on with travel up
March 31, 2026
Unprompted review
Reply from TravelUp
Good evening, Safia Inayat,
Thank you for taking the time to share your feedback. We are very sorry to hear about the delay you have experienced with your refund.
We fully understand your frustration, especially given that the flights were cancelled and you are aware that the airline has processed refunds more quickly. A delay of this length is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience and concern this has caused.
Refund processing times can vary depending on the airline and booking channel, but we appreciate that waiting over four weeks is unacceptable without clear updates. Your comments will be escalated to our relevant team for urgent review so your case can be checked and progressed as quickly as possible.
We are truly sorry for the lack of communication and the delay you have experienced, and we appreciate you bringing this to our attention.
Regards,
TravelUp
Nice and easy to use
April 17, 2026
Reply from TravelUp
Good evening, Mr. Clarke,
Thank you for your 5-star review.
We’re delighted to hear that you found our service nice and easy to use. Providing a smooth and straightforward experience is something we always aim for, so it’s great to know we’re getting it right.
We really appreciate your feedback and look forward to assisting you again in the future.
Regards,
TravelUp
Reply from TravelUp
Good evening, Mr. Aziz,
Thank you for your 5-star review.
We really appreciate your kind words – it’s great to know you’re happy with our service. Your feedback means a lot to us and encourages our team to keep up the good work.
We look forward to assisting you again soon.
Regards,
TravelUp
I am happy that travel up respond my feedback and understand my problems. Please send me fresh link to give better feedback after resolving the issue. I highly appreciated for your kind response.
I contact travel up email since 2 days and
I have send 4 emails but no one respond me even once.
The issue is that my trip can't add on the Etihad airways mobile app. When I try to add my trip they answer me that you flight is not active and not confirmed.
My mobile# 00447459483657
April 16, 2026
Reply from TravelUp
Good evening,
Thank you for taking the time to share your feedback. We are very sorry to hear that you have not received a response to your emails and for the difficulty you are experiencing with your Etihad Airways booking.
We understand how concerning it must be when you are unable to view or add your trip on the airline’s app and are receiving a message indicating that the flight is not active or confirmed. This is not the experience we want for our customers, and we sincerely apologise for the inconvenience caused.
We also regret that you have sent multiple emails without receiving a reply so far. This is not the level of service we aim to provide, and your comments will be escalated to our customer service team for urgent review so your booking can be checked as a priority.
For security reasons, we are unable to respond to or handle personal contact details in this channel. However, our team will be able to assist you once your case is reviewed through our official support process.
We are truly sorry for the frustration and uncertainty this situation has caused and appreciate your patience while we look into this.
Regards,
TravelUp
Very easy process
April 16, 2026
Reply from TravelUp
Good morning, Gbenga Kayode Onibonoje,
Thank you very much for your kind 5-star review.
We are delighted to hear that you found the process very easy and straightforward. Your feedback is greatly appreciated and motivates us to continue providing a smooth and efficient experience for all our customers.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Regards,
TravelUp
Reply from TravelUp
Good morning, Barrie Turner,
Thank you for your 5-star review!
We’re pleased to hear that you found the process easy, with plenty of payment options and a smooth experience throughout. It’s also great to know that you were happy with the pricing.
We truly appreciate your feedback and look forward to serving you again.
Regards,
TravelUp
SCAM
I am still waiting for a response to my refund request nearly a month ago! I was unable to fly due to the middle east conflict. The link sent by Travel up to request a cash refund does not work. I have tried emailing and calling with no luck. I am disgusted by the service and the fact they are capitalising on the war to exploit people for money. Never booking with this company again and I am seeking legal advice.
April 16, 2026
Unprompted review
Reply from TravelUp
Good evening, Charlotte,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration you have faced regarding your refund request.
We fully understand how upsetting and stressful this situation must be, particularly given the circumstances surrounding your travel disruption. We sincerely apologise that you have not received a response within the expected timeframe and that you have also experienced issues accessing the refund request link, as well as difficulties reaching us by phone and email.
This is not the level of service we aim to provide, and we take your concerns very seriously. Your comments will be escalated to our relevant team for urgent review so your case can be located and assessed as a priority.
We are truly sorry for the inconvenience and distress caused and appreciate you bringing this to our attention.
Regards,
TravelUp
Do not use this company
Do not use this company. Four weeks since Emirates allowed me to cancel my flight as a result of conflict in the Middle East, I have still not received my refund. In addition, unlike other online agents - I have had to cancel a number of flights - they are keeping their fees. Take my advice - AVOID THIS COMPANY.
April 1, 2026
Unprompted review
Reply from TravelUp
Good evening,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the delay you have faced in receiving your refund.
We fully understand how frustrating this must be, especially given that the airline permitted the cancellation due to disruption and you are still awaiting your funds. A delay of this length is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We also appreciate your comments regarding fees and communication. Your feedback will be escalated to our relevant team for urgent review so your case can be investigated and progressed as quickly as possible.
We are truly sorry for the frustration and disappointment this situation has caused and thank you for bringing it to our attention.
Regards,
TravelUp
High prices anyway.
April 16, 2026
Reply from TravelUp
Good evening, Ivan Diaz,
Thank you for your review and for taking the time to share your feedback.
We’re sorry to hear that you felt the prices were higher than expected. We always aim to offer competitive rates and good value, and your comments are appreciated as they help us review and improve our offering.
We’re glad you still rated your experience positively overall, and we hope to have the opportunity to serve you again in the future.
Regards,
TravelUp
Further to my ongoing experience
Further to my ongoing experience, I guess travel up would consider its better to continue to upset the same customer as opposed to upsetting a new one.
14th April actually got through to Travel up by using a different sequence of numbers selected.
After speaking to an advisor of my problem I was asked to hold, 7 minutes later I was told that the scheduling team would email me in 24-48 hours, the advisor promised this when I questioned if this would really happened he said he works with the scheduling team and would ensure it would happen.
48 hours was up at 13.07 today, another anxiety inducing false promise meanwhile the flight I want increases daily in price, shameful, shameful behaviour
You have time and personnel to write a reply to my complaint but no one to deal with the complaint, appalling.
April 16, 2026
Unprompted review
Reply from TravelUp
Good evening, Suzy Tomlinson,
Thank you for taking the time to share your feedback. We are very sorry to hear about the ongoing difficulties you have experienced and the continued frustration caused by delays in resolving your issue.
We fully understand how upsetting it must be to receive repeated promises that have not been fulfilled, especially when it affects the availability and cost of your intended flight. This is not the standard of service we aim to provide, and we sincerely apologise for the stress and inconvenience this has caused.
Your comments will be escalated to our senior scheduling and customer service teams to ensure your case is reviewed as a matter of urgency and that you receive a clear update without further delay. We also appreciate your feedback regarding our processes, and it will be used to improve communication and follow-through for all customers.
We are truly sorry for the anxiety and frustration this situation has caused and thank you for bringing it to our attention.
Regards,
TravelUp
I had a very disappointing experience…
I had a very disappointing experience with TravelUp.
Iondon Gatwick to Colombo, and the outbound flight on 1 June 2026 was cancelled by the airline. Following this, I made multiple attempts to contact TravelUp via email and phone over several days, but received no response. On some occasions, calls were disconnected without any assistance.
When they finally responded, the only alternative offered included a layover of approximately 7 hours and 40 minutes, compared to my original 2-hour transit. This is clearly not a comparable or reasonable alternative, so I had to reject it.
I have now requested a full refund, but was initially encouraged to accept a voucher instead, which I declined. I have also had to escalate the matter through my credit card provider due to the lack of timely support.
Overall, very poor customer service and communication. I would not recommend booking through TravelUp based on this experience.
April 15, 2026
Unprompted review
Reply from TravelUp
Good evening,
Thank you for taking the time to share your experience. We are very sorry to hear about the disruption to your travel plans and the difficulties you have faced in trying to resolve the matter with us.
We fully understand how frustrating it must have been to have your outbound flight cancelled by the airline, and then to experience delays and challenges when trying to reach our team for assistance. We also apologise for the inconvenience caused by the alternative option provided not meeting your original itinerary requirements.
We are particularly sorry to hear that you experienced a lack of timely response across our communication channels, including disconnected calls. This is not the level of service we aim to provide, and we appreciate how stressful this situation must have been for you.
Your feedback regarding the handling of your refund request and the initial suggestion of a voucher has been noted and will be reviewed internally. We are sorry for any frustration this caused, especially given your preference for a full refund following the cancellation.
We understand your dissatisfaction and regret that your experience has led you to escalate the matter. Your comments will be shared with the relevant teams to help improve both our communication and disruption handling processes.
We are truly sorry for the inconvenience and disappointment caused.
Regards,
TravelUp
Reply from TravelUp
Good morning, Raschid Sohawon,
Thank you for your 5-star review.
We’re delighted to hear that you found the booking process easy and straightforward. Making things simple and convenient for our customers is always our priority.
We appreciate your feedback and hope to assist you again in the future.
Regards,
TravelUp
to the point and very clear the baggage…
to the point and very clear thr baggage allawonce and extra fees
April 16, 2026
Reply from TravelUp
Good morning, Mordechai Rosenbaum,
Thank you for your 5-star review.
We’re pleased to hear that you found the information clear and to the point, particularly regarding the baggage allowance and any additional fees.
Providing transparent and easy-to-understand details is very important to us, so your feedback is greatly appreciated. We look forward to assisting you again in the future.
Regards,
TravelUp
Be aware of poor customer service
Booking online was very easy. BUT if you need to contact them eg to cancel a flight to the Middle East it’s impossible. Phone wait times over an hour, and emails not replied to. In future I will book elsewhere.
April 16, 2026
Unprompted review
Reply from TravelUp
Good evening, Jane,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the booking process very easy, but we are very sorry to learn about the difficulties you experienced when trying to contact us.
We fully understand how frustrating it must have been to face long phone wait times and not receive replies to your emails, particularly when you needed urgent assistance regarding your travel plans. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Your comments regarding our response times and communication channels are very important, and we will be sharing them with our customer service team to help improve our availability and support, especially during periods of disruption.
We are truly sorry that this experience has left you feeling disappointed, and we appreciate you bringing it to our attention.
Regards,
TravelUp
Easy to book but horrible customer…
Easy to book but horrible customer service. Sent a request about upgrading my ticket a week and a half before the flight and nobody at travelup responded. Would not use again.
April 9, 2026
Unprompted review
Reply from TravelUp
Good evening, Ivor Mohorovic,
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We always aim to provide a smooth and reliable service, so it is disappointing to learn that we fell short on this occasion. Please accept our sincere apologies for any inconvenience or frustration caused.
Your comments are important to us and will be shared with the relevant teams as we work to improve our service. We appreciate you bringing this to our attention, as it helps us identify areas where we need to do better.
We hope we may have the opportunity to restore your confidence in the future.
Regards,
TravelUp
Simple and clear experience throughout
April 16, 2026
Reply from TravelUp
Good morning, David,
Thank you for your 5-star review.
We’re delighted to hear that you had a simple and clear experience throughout. Providing a smooth and easy journey for our customers is always our aim.
We appreciate your feedback and look forward to serving you again.
Regards,
TravelUp
I had the worst experience dealing with…
I had the worst experience dealing with this agent. Their response time is completely unacceptable — it takes 5–6 days just to get a reply to an email.
I needed to cancel my flight, so I contacted the airline directly, but they told me I had to go through the agent I booked with. I then called TravelUp and waited on hold for over an hour. When I finally got through to an agent, I explained my situation and provided all my details. Instead of helping, they put me on hold and then abruptly disconnected the call.
After that, I emailed them regarding my cancellation request. It took them 5 days to respond, only to say they don’t have access to my booking and that I should contact the airline — which made no sense. I called the airline again, and they told me to contact TravelUp and ask them to email the airline directly.
I followed their instructions and contacted TravelUp again, but it’s now been 8 days with no response.
This has been an extremely frustrating and stressful experience, with zero accountability and terrible customer service. I would strongly advise others to avoid using this agent.
April 16, 2026
Unprompted review
Reply from TravelUp
Good evening,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties and frustration you have experienced while trying to resolve your cancellation request.
We fully understand how stressful this situation must have been, particularly with repeated delays in receiving responses, long call wait times, and the call being disconnected after you finally reached an agent. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We also regret the confusion regarding the correct handling of your booking and the conflicting guidance you received between ourselves and the airline. We appreciate how frustrating this must have been and understand your concerns about the lack of clear and consistent support.
Your comments will be escalated to our customer service management team for urgent review so we can investigate what has gone wrong with your case handling and communication. We also recognise the importance of timely and accurate responses, especially in situations involving cancellations, and we are sorry we did not meet this expectation.
We are truly sorry for the distress and inconvenience caused, and we appreciate you bringing this to our attention.
Regards,
TravelUp
Reply from TravelUp
Good evening, Mark,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you feeling uncertain and frustrated.
We want to reassure you that we are a legitimate travel booking service and not a scam site. That said, we understand your concerns regarding the booking flow, including time pressure messaging and optional add-ons, as well as difficulty finding phone support. Your comments are taken seriously and will be shared with our team for review to ensure we provide clearer information and a more transparent experience.
We also apologise if you had difficulty locating our contact details. We do offer customer support through multiple channels, and we are continuously working to improve accessibility and response times.
We appreciate your feedback and regret that your experience did not meet your expectations. If there is anything specific you would like us to look into regarding your booking, please do get in touch with our support team and we will be happy to assist.
Regards,
TravelUp
Reply from TravelUp
Good morning, Solomon,
Thank you for your 5-star review.
We’re pleased to hear that you found the booking process quick, easy, and straightforward to navigate. Making the experience fast and user-friendly is always our priority.
We appreciate your feedback and look forward to assisting you again.
Regards,
TravelUp
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