TravX Reviews 

Ordered it off Facebook as all the reviews were great.Took over a month to arrive and when it did looked cheap they didn't tell you that it needed an adapter as its not from the uk,so tried it with an adapter and it worked for a second then broke.
Do not order off this site!!

The first time I used it I was amazed! Unfortunately the second time I used it, it broke. Butttt… TravX service team has been great in assuring I get a new one asap! I am so excited to get one that will hopefully last a long time because it was amazing!

Ordered the 6 in 1 and it arrived 8 days later. Well packaged and came with free bag and heat glove. I’d read the FAQs prior to ordering so was well aware I needed an EU to UK adapter and what volt and wattage it needed. Ordered an adapter from Amazon which is perfect. Arrived yesterday and was impressed by the quality of the packaging and the clear instructions in many languages. Plugged it in and works fine so far. Had a play with the curler attachment as have never used an air wrap style before and got the hang of it no problems. Can’t wait to do my hair after washing and putting mousse in. Have to say after reading the reviews I was worried but I’m pleasantly surprised. I was not expecting Dyson standards for the price and happy with the quality I’ve received. My advice read the FAQ section so you fully understand delivery and usage. Very happy with this so far.

This product doesn’t even deserve 1 star, it’s by far the most awful ‘hairdryer’ I’ve come across. Followed by the customer service who’s been nothing but unhelpful taken 2 weeks to even request a refund, and now saying I cannot have one, do NOT waste your money and time. Also telling me I have to pay to return to china, now 14 days is up I can’t!

This company is fraud.
Goods not received
19 emails sent and received no support.
No goods and lost money.

The REPLY BELOW IS FRAUDULENT.
THERE IS NO CONTACT BUT STANDARD MESSAGES. NO ONE IS READING THE ACTUAL COMPLAINTS

Travx is a scam.

I bought the 7in1 PRO Airstyler Curling Iron Set on December 29th, 2023, and received it on January 12th, 2024. I submitted a return/refund request on Jan 24th. Since then I get excuses about why a refund hasn't been processed and how it is pending with the finance team. It has been over 2 months and still no feedback. Travx takes your money and gives you a defective product with no intention to refund. Thus they are scammers.

After waiting nearly 4 weeks for this to arrive it didn’t work at all, emailed them said I’d receive a refund then got ignored.

I ordered this product 20 days ago ! Didn’t get an update for around 10 days then finally got one and now it’s been 20 days no parcel .. no contact ! No idea where it is or what’s going on !! I’m absolutely appalled

absolute joke! i made my purchase online on the 24th Feb with the hope of it arriving for mothers day, it didn't,i chased it weekly with Lisa and kept getting given a tracking number which showed my nothing, i eventually asked for a refund, it finally arrived on Monday 18th March, i was happy until i tested it and it didn't work, i went back to Lisa and asked for a refund again, Lisa said yes of course and that they would begin the process, then asked for photos of proof, understandable,of which i provided, I then offered to try a different plug, she was happy, i tried it and it still didn't work, I then requested my refund again, of which i'd asked for previously and way before the item arrived, but kept being told it was on its way, they wouldn't commit to actually doing my refund. last night 20th March i emailed Lisa yet again to is insist on my refund of which she quoted that on further inspection of my order that i had fallen out of the 14days refund policy, which apparently starts from when you place your order, which i find strange, i looked on their website and it states that the 14days refund/exchange policy runs from when the item is delivered....i am fuming that Travx have my money, has been aware of the situation since my first email and now inform me that they are not prepared to do anything, im so annoyed as it was them that has dragged the whole thing out, i work in a luxury environment and this type of treatment is disgusting to say the least.......this is whats is on their website.....You have 14 days after receiving your order to request a return for a potential refund or store credit with a member of our customer support team. Please reach out to our customer support team before sending your order back.

I have since had a result from Travx where my refund was sent direct to my account within 3 days, a full email apology, it may have taken a long time to get an amicable result but they got there eventually.

Still no product, and they haven't sent me an up to date tracking order. They have just resent the same email with the same tracking as before which doesn't state any different. I have highlighted this now with klarna and they have stopped the next payments as I haven't recieved the product, or had any new information regarding my order. After seeing everyone's reviews coming in, it looks like they are all being scammed the same way. It's disgusting. They aren't doing anything that they say they are doing in the responses to the people writing these reviews, they are just making it look like they are. I will be going to trading standards to report it as a scam company and to get it removed. AVOID. I have now been waiting nearly 3 weeks for the product, and still no sign. And still no email stating where it is.

I just ordered before checking TrustPilot because the ads and website told me the product is from and shipped from the Netherlands. After purchasing, it said it was being shipped by PostNL, however I received a tracking number from China.

I really don’t appreciate knowing I am receiving a dropshipped cheap product I paid 140 euro for. I have emailed you for a refund.

So as an update. TravX finally reached out staying the product will arrive withing 5 days. Im baffled, as 2 weeks ago Lisa was arranging a refund. I've responded that my preference is to pursue with the refund as I am convinced the product is being shipped from China which is why it has taken so long to arrive. I've responded but again radio silence!!!!

Judging by the reviews the air curler from China is very poor. Maybe this is why I was getting 2 confusing responses re. Plugs. Juliet said EU plug Lisa said all TravX products shipped to UK all have UK plugs. Maybe its because some are shipped from China and some from TravX.. bottom line.. beware!!!!

Came really quickly and does the job, I'm not sure if the air wrap bits are too small for my long hair or.o just don't know how to work it properly yet

Website advises 3 day shipping and wanted as my old hair took had broken and needed for an event!! Still hasn’t arrived 7/8 days!!! Very very unhappy

Disgusted with this company, my son bought a product for my birthday - his own money and he's received no email updates. Money was taken from his account - we have proof but the company can't find his order! We have no item and no money now. Customer service are no help and keep asking the same questions and not accepting our replies

Edit:

the company contacted me to solve the problem, offering me a refund, but the parcel arrived within this time. the dryer works, the quality may not be the best, but it does the job. so when ordering, take into account a longer waiting time than indicated on the website.

I ordered a 6 in 1 dryer on February 22 and I still haven't received the shipment. I sent a few e-mails with a reply from Lisa, who sent me a link to track the shipment, which is not helpful because it has been showing that the shipment is on its way for 22 days. I have no idea when I can expect the shipment. I am disappointed that the information about the delivery time does not match. So I'm waiting for further information from the company and I will be happy to adjust my rating once the matter is resolved.

Delayed delivered
UPDATED FROM MY CASE
I have purchased this since March 2nd .
The package status shows it’s on the way since 4th March. I RECEIVED IT TODAY
Almost 3 weeks of shipping.

Customer service can’t really help anything, all you can do is waiting…

The product is low quality plastic.
Thank you at least it shipped!

I odered Feb 25, until now March 14 i havent receive my order.

I ordered this item on 21/02, still haven’t received it. I emailed 29/02 to cancel my order and never heard anything back. Tracking is still updating to say item is on its way. But I do not want the item and I have disputed the payment with my bank to get a refund.

This is a scam. I did order and receive the product and It works so far however I did not get on with it and wanted to return. I was offered a 20% refund which I accepted as I do like the hair dryer and brush attachment. It's been three weeks later and when I went to write to them regarding the update of my supposed refund, I got a failed to deliver notice and that the email address no longer exists. So I went on to the website and wrote to them under their 'contact us' page. I have been going back and forth with 'Lisa' but the responses are very suspicious, almost robotic and I got asked to leave a review on a fake Trustpilot site too. I believe in three weeks time, the current email will be deleted and I won't hear back from them again and I'll have to repeat my actions. I will report as a scam too. Absolutely not worth the hassle. Do not bother.

Update: TravX, in response to your reply, I have now twice sent communications to yourself and nothing has been done with no answers back. Also, you were unsuccessful in removing my review as this is a genuine experience and have since sent proof to Trustpilot for them to reinstate it.