The stuff was very helpful. The quality of the network and prices verses GB is good as well. I experienced in bad weather in some areas low quality of connection and specially when we leave touristi... See more
Company replied
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See what reviewers are saying
Everything was great except for two things: 1. I prefer if you request the CVC code for each purchase not only once when I attach a card. The current variant is not secure since you don't provide tw... See more
Extremely user friendly experience. Train passes through some of the scenic landscapes of the Georgia. We travel at upper and lower deck of economy class, seats were comfortable. There is a bar... See more
Thank you for your service first of all, it makes my trips very comfortable. I often use Georgian Bus service and I give 5 stars every time I use. No problem about ticket changing process. Very... See more
Company details
Written by the company
Official Tickets Of Georgian Railway On TRE.GE you can buy JSC Georgian Railways official train tickets in the most convenient and fast way. Easily choose your seat location, direction and enjoy online and call centre service.
Contact info
5, Petre Kavtaradze St, 0186, Tbilisi, Georgia
- +995322420405
- support@tre.ge
- tre.ge
4.3
Excellent
420 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
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Fast and convenient booking and…
Fast and convenient booking and purchase. Although the differences between the ticket classes are not apparent.
July 22, 2024
Easy and comfortable
July 19, 2024
Fast and easy!!!
July 18, 2024
Everything was easy
July 17, 2024
I could choose the seats and i hope…
I could choose the seats and i hope the return ticket will be on sale. I couldt book a return ticket at once.
July 14, 2024
Very good trip
July 4, 2024
Easy to book!
July 13, 2024
It's cold in side.
July 3, 2024
Get your documents ready
It was easy and fast. Just make sure to prepare your documents as time to purchase the tickets is limited.
July 6, 2024
Was good experience especially they…
Was good experience especially they arrange shuttle from station to airport
June 27, 2024
There are disadvantages
I liked the site, but there are disadvantages:
1.10 minutes is very little to issue tickets for a large number of people. I had to do it three times because I didn't have enough time.
2. I am a foreigner and could not add my number when issuing tickets, and without a number they cannot be issued.
July 4, 2024
Instant help
July 4, 2024
Dear TRE Customer Service,
Dear TRE Customer Service,
Thanks for reminding me to review my experience: so here I am writing to provide feedback on my recent experience traveling from Batumi to Tbilisi with my parents. We booked three first-class tickets, anticipating a special and memorable trip. However, the experience did not meet our expectations for several reasons:
1. Lack of Services: We expected first-class service to include amenities such as internet, coffee, and possibly other special services. Unfortunately, none of these were available. In fact, when I requested hot coffee and offered to pay extra, the staff informed me that this was only available for business class, and then left without further assistance.
2. Condition of the Carriage: The door behind us had a broken handle, causing it to open and close constantly, creating a very annoying noise throughout the journey. Additionally, the window next to us was so dirty that we couldn’t enjoy the view at all.
Given these issues, I am seeking clarification on the differences between first-class and economy tickets. Our experience did not reflect the premium service we expected, and it seemed that economy might have offered a better experience at a lower cost.
Thank you for your attention to this matter. I look forward to your response.
Best regards,
June 30, 2024
Reply from TRE.GE
Dear Ali,
Thank you for your feedback.
We're a software company providing online railway ticket sales, not the actual railway service. We apologize for any issues you faced with the railway company.
For specific concerns about your journey, please contact the Georgian Railway company directly.
We will certainly share this feedback with them.
We would greatly appreciate if you could change your rating and rate our service instead.
If you need help with future bookings, please reach out to our customer support team.
Sincerely, TRE team
Best of best
June 25, 2024
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