Treadmill Doctor Reviews 

3,447
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Your motor, belt and bracket were a perfect fit. So glad that our 20 plus year old Proform treadmill had replacement parts available through your company. You guys were great with customer support and... See more

Rated 3 out of 5 stars

Tech was okay Kevin was the best support rep the others acted as if I was imposing their time I appreciate that you have solution to make an otherwise dead treadmill alive again Lastly the... See more

Company replied

Rated 1 out of 5 stars

Horrible customer service. The part sent was wrong, my machine wouldn’t even turn on after installation. The components were completely different from the original part. I reached out to customer serv... See more

Company replied

Rated 5 out of 5 stars

Jim at Treadmill Doctor is the man! All questions that I had were answered quickly and correctly, and he could not have been more helpful throughout the whole process of replacing our treadmill walkin... See more

Company replied

Company details

  1. Sporting Goods Store

Written by the company

Treadmill Doctor is your source for treadmill and elliptical parts. Check out our treadmill reviews, elliptical reviews, repair parts, and more! We have thousands of treadmill parts as well as elliptical parts, exercise bike parts, and various machine maintenance accessories!


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(3,447)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great service

Great service. Had an older recumbent stationary bike from Precor am I needed new pedals. The chat person was quick and told me exactly which part number to buy. I did, and it was the right part and they set the right expectation with delivery. I am very happy.

August 19, 2022
Treadmill Doctor logo

Reply from Treadmill Doctor

Awesome news! Thank you for sharing and for your 5-star review!

Rated 4 out of 5 stars

Defective Part

You had to ship me parts twice to get it right. The part you sent initially didn't meet the specs of of the length as inscribed on the inner side of the belt. Operator labeled it as “defective part”before sending me another part, this time with a longer length.

September 8, 2022
Treadmill Doctor logo

Reply from Treadmill Doctor

Thank you for sharing your concerns and for your patience in letting us make it right.

Advertisement
Rated 5 out of 5 stars

Treadmill keypad replacement

Our treadmill had been left behind by the previous owners of the house we bought. We used the treadmill regularly for about 2 1/2 years. It stopped responding to presses on the control panel keys. I sent an email to Treadmill Doctor describing the problem. They responded within a day, sending information about the keypad replacement they said should work for my treadmill. I purchased the keypad and it arrived quickly. Following included instructions, I replaced the keypad in about 30 minutes and the treadmill has been working fine.

August 3, 2022
Treadmill Doctor logo

Reply from Treadmill Doctor

Wonderful to hear you are up and running! Glad we could help!
Thank you for sharing and for your 5-star review!

Rated 5 out of 5 stars

The part came promptly

The part I ordered, an idler roller for a treadmill, came promptly. I watched a few YouTube videos, and replaced the defective roller. Runs as quietly as when it was new. The first time I ever attempted to repair or replace a part in anything!

September 7, 2022
Treadmill Doctor logo

Reply from Treadmill Doctor

Kudos on the install as they can be tricky!
Thank you for sharing and for your 5-star review!

Rated 5 out of 5 stars

Great business to work with

We have ordered a few things over the past couple years from Treadmill Doctor. I am impressed with their customer service. If we needed to exchange anything or something wasnt right they were quick to make it right! 5 star company.

September 7, 2022
Treadmill Doctor logo

Reply from Treadmill Doctor

Wow stellar review!
Thank you for your compliments and we appreciate your repeat orders!

Rated 5 out of 5 stars

Treadmill was delivered on time

Treadmill was delivered on time, and for the price I'm very pleased. Rows great with water resistance and so far seems to be exactly what I ordered and what I need.

September 7, 2022
Treadmill Doctor logo

Reply from Treadmill Doctor

Nice to hear! Thank you for your 5-star review!

Advertisement
Rated 5 out of 5 stars

Your costumer Representative was very…

Your costumer Representative was very helpful when I had questions regarding Or thinking I had the wrong control board she got back to me very quickly and everything turned out fine thank you very much. Sandra

September 6, 2022
Treadmill Doctor logo

Reply from Treadmill Doctor

Thank you for your great call-out and your 5-star review!

Rated 1 out of 5 stars

The product i bought from you broke in…

The product i bought from you broke in 2 weeks.and is a big hassle to get it replaced.

September 6, 2022
Treadmill Doctor logo

Reply from Treadmill Doctor

Thank you for sharing your concerns.
Professional installment is sometimes the best choice when replacing the deck. In truth, the 1800I is best suited for walking or light jogging and if you are exercising on a daily basis you will have more wear and tear than most.

Rated 5 out of 5 stars

Rollers and Motor Drive Belt for PaceMaster Fold Up Gold Elite

All parts fit well. The rollers, especially the bearings mounting and fit inside the rollers, may be better than original. The bearings in the new rear roller look very heavy duty and industrial. The treadmill is from about 2011. It now runs with less noise than when new. Very smooth and almost eerily quiet. Packing of, and packing material, of the shipment could have been done better. A little bit better clarity in the product details on the website would help. I was not 100% confident that I had ordered the correct items, because there were several choices. Other than those two anomalies, all worked out very well and we are happy with the results. Tracking takes awhile to get the tread belt in alignment and centered, so please be patient and make small adjustments. It appears to be temperature dependent.

September 6, 2022
Treadmill Doctor logo

Reply from Treadmill Doctor

Better than the original is music to our ears!
Thank you for your honest review and sharing your experience with us.

Advertisement
Rated 5 out of 5 stars

Great reliable service

Arrived on time and had our treadmill running better than new!

September 5, 2022
Treadmill Doctor logo

Reply from Treadmill Doctor

Like new ROCKS! Thank you for your 5-star review!

Rated 1 out of 5 stars

Wrong person

You sent my a package purchased by another customer in another state...I have contacted you customer service and they are correcting you shipping department error.

September 5, 2022
Treadmill Doctor logo

Reply from Treadmill Doctor

Thank you for sharing your concerns.
Our records reflect your motor is no longer available at the supplier and our replacement motor did not fit your frame.
The only shipment we show is to the address you provided when you ordered.

Rated 5 out of 5 stars

Fix your treadmill without a repairman

Was able to get the part I needed to fix my Sole treadmill for a fraction of the cost a repairman quoted.

September 5, 2022
Treadmill Doctor logo

Reply from Treadmill Doctor

Absolutely wonderful news! Thank you for sharing and for your 5-star review!

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look