Treatwell Reviews 

17,919
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,036 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly skilled and professional staff, who are often described as friendly, attentive, and knowledgeable, making every visit a pleasant one. Many people highlight the exceptional quality of service, leading to outstanding results and a relaxing, pampering experience. The overall user experience is frequently noted as excellent, with a straightforward and easy booking process contributing to a smooth journey from start to finish. However, some customers also noted issues with bookings not being recognized or honored by the service providers, with instances where appointments were not found or salons stated they did not work with the platform.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, skill, and... See more

User experience

Customers consistently note positive experiences with user experience, with many describing every visit as... See more

Quality

Clients share positive opinions on quality, consistently praising the high standards of service and results... See more

Booking process

Reviewers express satisfaction with the booking process, often describing it as fast, easy, and intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a wonderful visit here for both a haircut and eyebrow threading. The team is incredibly skilled—my brows look perfectly shaped and clean, and the stylist gave me a flawless haircut that was exac... See more

Rated 5 out of 5 stars

I had another great experience with Hannah today, as always. She tinted my eyelashes and eyebrows, and they look so much better. I also had a manicure, and my nails look lovely. Hannah is always frien... See more

Rated 5 out of 5 stars

Magda is extremley knowledgable in the areas of nails. Gives great advice. Supports you throughout your treatments. A lovely little salon, equipped with lots of colours to choose from. Advice and Trea... See more

Rated 5 out of 5 stars

Highly trained and skilled nail techs and very professional and hygienic service, highly recommend. Best pedicure I’ve ever gotten and got biab overlay with extensions and nail art exactly how I wante... See more


Company details

  1. Online Marketplace
  2. Barber Shop
  3. Beauty Salon
  4. Nail Salon
  5. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(17,919)

5,211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

They took my deposit

They took my deposit, the salon was closed and have saying they did not receive my booking or deposit. Treatwell have ignored all my emails and requests for a refund
DO NOT USE

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Nice little spa

Nice little spa - had a bikini wax - very good value and nice staff. There is a lot of choice but this was one of the best ones I have been to in Wandsworth

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Immaculate. Professional and very knowledgeable. A hidden gem in Kew, I’d say out of the many, this is one of the best I’ve been to in London.

May 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Oil Thai massage

It was my first Thai massage, so I went in without any expectations and simply wanted to enjoy the experience. I’m so glad I did, it was absolutely wonderful. The massage was incredibly relaxing while also working deep into the muscles and tissue. With every movement, I could feel tension, stress, and pain melting away.

The overall experience was exceptional. The staff were warm and attentive, offering me water afterward and encouraging me to take a moment to rest before leaving, which was such a thoughtful touch. I left feeling refreshed, relaxed, and completely rejuvenated. I would definitely recommend this place and look forward to coming back.

June 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Joanne

Joanne, it’s been very pacient, friendly, calm and honest throughout my Treatwell set up business account. The card machine it’s very easy, quick and good looking for a business. Very satisfied. BIG THANK YOU

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

No Support

It might be good for customer , but as a business this is the worst service, been trying to reach them from last 10 months, all they give is token number and never come back.

June 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Truly amazing

Truly amazing!
Dan has been lovely to work with. And has helped me solve my aches and pains which I’m forever grateful for.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing

Charlotte really knew what she was doing with the hot stones. I came away feeling totally relaxed and stress free. Will definitely be going back.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

A lovely experience with Gloria

A lovely experience with Gloria. She explained everything in detail, and I was very happy with my eyebrows. The store is clean, centrally located in Athens city, and very reasonably priced.

June 18, 2026
Unprompted review

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