Treatwell Reviews 

17,989
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,041 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional skills, professionalism, and welcoming nature, often highlighting their extensive knowledge and attentive care during treatments. People frequently report excellent service and high-quality results across various offerings, leaving them feeling relaxed and satisfied. Many also appreciate the straightforward and easy booking process, making it convenient to find and schedule desired services. However, some customers noted difficulties with the booking system, experiencing issues like being turned away or finding rescheduling impossible due to platform limitations. A few other people also felt that customer support was unhelpful, citing frustrating live chat experiences for serious problems and a lack of responsibility or apology for mistakes.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

People report positive experiences with service, often highlighting the professionalism, skill, and... See more

User experience

Reviewers mention positive feedback about user experience, with many customers describing their experiences... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of services like... See more

Booking process

Users describe positive interactions with the booking process, highlighting it as fast, easy, and intuitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing place. The ladies here are exceptional and trained beyond anywhere else I've ever been. Diamond keeps me mobile, I suffer with chronic si joint difficulties and inflammation. Without these guy... See more

Rated 5 out of 5 stars

I had a wonderful visit here for both a haircut and eyebrow threading. The team is incredibly skilled—my brows look perfectly shaped and clean, and the stylist gave me a flawless haircut that was exac... See more

Rated 5 out of 5 stars

Really great skincare clinic with the very latest skincare technology. The clinicians have a high level of knowledge and expertise and I trust Martina completely with recommendations because I know sh... See more

Rated 5 out of 5 stars

Magda is extremley knowledgable in the areas of nails. Gives great advice. Supports you throughout your treatments. A lovely little salon, equipped with lots of colours to choose from. Advice and Trea... See more


Company details

  1. Online Marketplace
  2. Barber Shop
  3. Beauty Salon
  4. Nail Salon
  5. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(17,989)

5,280 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had an amazing experience at Abis…

Had an amazing experience at Abis salon. I received both hair and nails service. Gabby hairstylist was super friendly and professional, always checked if I was happy and if I needed any refreshments. Also gave me good feedback on the condition of my hair and was really easy to speak to about my personal experiences. Sheila was also very accommodating, provided great knowledge of my nail health and helped me make a decision on what to do going forward. Working in 36 degrees. staff were friendly.

June 26, 2026
Unprompted review
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Rated 1 out of 5 stars

I am collaborating with treatwell in…

I am collaborating with treatwell in Greece ! I don’t know if it’s the Greek department that has the issues or it’s like that everywhere! Terrible system , clueless really low iq staff and ironic really unhelpful responses. You can’t reach them you can’t communicate and when you ask for communication the reach out to you weeks later .. the system is charging me with new client fees even though they already exist in my catalog . They have done so many wrongs and never take responsibility always blame me for their mistakes and never apologise. Never again !

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! The team were so friendly and professional, and the whole experience was quick and comfortable. I had a vitamin D injection and found it much more effective for me than taking tablets. I’m really pleased with the results and will definitely be coming back. Thank you! 😊

June 27, 2026
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Rated 5 out of 5 stars

100/10

100/10! My overall experience is that I like the way how professional Jamila is and how happy I am after each treatment!

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

Tip: be careful to pay at venue

When the AI chatbot fails you will get to chat with a person ... but my experience was that they denied a charge had been made to my account on the day we were 'chatting'. Despite it being shown as pending on my card account, in fact I sent the info across to them. DENIAL. Appreciate a refund takes a few days (I cancelled a September booking when I realised they had taken payment in June), but didn't expect a charge instead. Guess what - pending charge was re-called so there is no charge today. Computer says no = no apology needed. Now I just need the refund .....

June 24, 2026
Unprompted review
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Rated 1 out of 5 stars

They took my deposit

They took my deposit, the salon was closed and have saying they did not receive my booking or deposit. Treatwell have ignored all my emails and requests for a refund
DO NOT USE

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Nice little spa

Nice little spa - had a bikini wax - very good value and nice staff. There is a lot of choice but this was one of the best ones I have been to in Wandsworth

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Immaculate. Professional and very knowledgeable. A hidden gem in Kew, I’d say out of the many, this is one of the best I’ve been to in London.

May 5, 2026
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Rated 5 out of 5 stars

Oil Thai massage

It was my first Thai massage, so I went in without any expectations and simply wanted to enjoy the experience. I’m so glad I did, it was absolutely wonderful. The massage was incredibly relaxing while also working deep into the muscles and tissue. With every movement, I could feel tension, stress, and pain melting away.

The overall experience was exceptional. The staff were warm and attentive, offering me water afterward and encouraging me to take a moment to rest before leaving, which was such a thoughtful touch. I left feeling refreshed, relaxed, and completely rejuvenated. I would definitely recommend this place and look forward to coming back.

June 23, 2026
Unprompted review

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