Treatwell Reviews 

17,994
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,041 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional skills, professionalism, and welcoming nature, often highlighting their extensive knowledge and attentive care during treatments. People frequently report excellent service and high-quality results across various offerings, leaving them feeling relaxed and satisfied. Many also appreciate the straightforward and easy booking process, making it convenient to find and schedule desired services. However, some customers noted difficulties with the booking system, experiencing issues like being turned away or finding rescheduling impossible due to platform limitations. A few other people also felt that customer support was unhelpful, citing frustrating live chat experiences for serious problems and a lack of responsibility or apology for mistakes.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

People report positive experiences with service, often highlighting the professionalism, skill, and... See more

User experience

Reviewers mention positive feedback about user experience, with many customers describing their experiences... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of services like... See more

Booking process

Users describe positive interactions with the booking process, highlighting it as fast, easy, and intuitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing place. The ladies here are exceptional and trained beyond anywhere else I've ever been. Diamond keeps me mobile, I suffer with chronic si joint difficulties and inflammation. Without these guy... See more

Rated 5 out of 5 stars

I had a wonderful visit here for both a haircut and eyebrow threading. The team is incredibly skilled—my brows look perfectly shaped and clean, and the stylist gave me a flawless haircut that was exac... See more

Rated 5 out of 5 stars

Really great skincare clinic with the very latest skincare technology. The clinicians have a high level of knowledge and expertise and I trust Martina completely with recommendations because I know sh... See more

Rated 5 out of 5 stars

Magda is extremley knowledgable in the areas of nails. Gives great advice. Supports you throughout your treatments. A lovely little salon, equipped with lots of colours to choose from. Advice and Trea... See more


Company details

  1. Online Marketplace
  2. Barber Shop
  3. Beauty Salon
  4. Nail Salon
  5. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(17,994)

5,280 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Oil Thai massage

It was my first Thai massage, so I went in without any expectations and simply wanted to enjoy the experience. I’m so glad I did, it was absolutely wonderful. The massage was incredibly relaxing while also working deep into the muscles and tissue. With every movement, I could feel tension, stress, and pain melting away.

The overall experience was exceptional. The staff were warm and attentive, offering me water afterward and encouraging me to take a moment to rest before leaving, which was such a thoughtful touch. I left feeling refreshed, relaxed, and completely rejuvenated. I would definitely recommend this place and look forward to coming back.

June 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Joanne

Joanne, it’s been very pacient, friendly, calm and honest throughout my Treatwell set up business account. The card machine it’s very easy, quick and good looking for a business. Very satisfied. BIG THANK YOU

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

No Support

It might be good for customer , but as a business this is the worst service, been trying to reach them from last 10 months, all they give is token number and never come back.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Truly amazing

Truly amazing!
Dan has been lovely to work with. And has helped me solve my aches and pains which I’m forever grateful for.

June 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely Amazing

Charlotte really knew what she was doing with the hot stones. I came away feeling totally relaxed and stress free. Will definitely be going back.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

A lovely experience with Gloria

A lovely experience with Gloria. She explained everything in detail, and I was very happy with my eyebrows. The store is clean, centrally located in Athens city, and very reasonably priced.

June 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service! The booking process through Treatwell was incredibly easy, and the appointment was right on time. The pedicure was outstanding, leaving my feet feeling soft, and the gel polish looks flawless

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very calm and professional place

Booked my daughter who has autism and adhd in for hair, nails and make up. They made her feel really calm and did an amazing job with her nails and make up and worked a miracle on her hair which is extremely curly and very long.
She looked amazing
Thank you again!

June 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Really happy with my last few sessions

Really happy with my last few sessions, the shop is nice and organised and the room where I have my session is nice and clean, and very quiet and relaxing. I’ve been enjoying my experience so far and am excited to see results

June 18, 2026
Unprompted review

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