I want to say that Trezor support and specifically Andrew provided excellent support when I had a VERY scary issue transferring a substantial amt to my Trezor. Not only did he give me peace of mind t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm an older guy so I was moving rather slow in getting this recovery done, and Jack was very patient with me when I was doing the most important part. Thank-you!
Company replied
Jack’s knowledge of the process and his customer care were outstanding!!! I am 100% satisfied with what I learned from Jack, the Trezor Expert, true title. He not only taught me how to use the wallet,... See more
Company replied
Very personable and adaptable, kept focus and answered all questions to his best knowledge. Jack directed me to where I might find answers to questions he did not know the answer to, or was not in a p... See more
Company replied
Company details
About Trezor
Written by the company
🔒 The original & trusted crypto hardware wallet
Welcome to Trezor — the world’s first crypto hardware wallet, founded in 2013 to provide unbeatable security and peace of mind. 🌍
As a pioneer in the industry, Trezor is trusted globally for safely managing, receiving, and sending cryptocurrencies. Built on a transparent, open-source foundation, Trezor delivers a seamless experience through our cutting-edge Trezor Suite app. 📲
💡 Our mission
We empower individuals to manage, protect, and grow their cryptocurrencies with confidence.
🚀 Our hardware wallets
Designed for easy setup, intuitive use, and advanced security trusted worldwide.
We also offer the Trezor Expert Onboarding Session — personalized guidance for newcomers to set up and secure your wallet with confidence.
✅ Why choose Trezor?
- 🔐 Securely store, send & receive crypto
- 💱 Buy, sell & exchange directly via Trezor Suite
- 🌐 Trusted by millions of crypto users worldwide
Whether you’re new to crypto or already experienced, Trezor provides the tools and resources you need to stay in control of your assets.
✨ Ready to take control of your crypto future?
Visit trezor.ioand join global community that trusts Trezor.
Your crypto, your control. Since 2013.
Total self-custody, zero compromise
With Trezor, only you hold the keys to your crypto. Unlike exchanges and hot wallets, your private keys stay offline and isolated from the internet. While mobile apps, browser extensions, or exchange accounts keep keys online and exposed to risks, Trezor stores them safely inside a secure device that only you control.
By keeping your keys offline, Trezor protects you against hacks, malware, account freezes, and exchange collapses. Even if your phone or computer is compromised, your coins remain safe on your Trezor. Many people use a hardware wallet for long-term storage and a hot wallet for small, everyday amounts — combining convenience with maximum security.
Getting started takes just minutes, with clear guides to walk you through setup — no experience needed. When you want to move your crypto, you simply approve the action on your device. Your sensitive information never leaves your Trezor.
If your device is ever lost or damaged, you can easily recover everything with your backup seed. And with the companion app, Trezor Suite, you can securely buy, sell, swap, and manage your assets all in one place.
With no middlemen, hidden fees, or subscriptions, your crypto stays independent, transparent, and secure — today, tomorrow, and forever.
Contact info
Prague, Czech Republic
- trezor.io
🔒 Take control of your crypto
You should know
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Much easier than I had expected
The Trezor expert was very patient and gave directions slowly and simply. It was much easier than I had anticipated.
March 17, 2026
Reply from Trezor
Hello Christa! 😊
Thank you for sharing your experience. It’s great that everything turned out to be easier than expected. Our Trezor Expert team always aims to guide each step clearly and patiently, so it’s wonderful to know that approach made a difference for you 🙌
If you ever need anything else, we’re right here to help! 💙
The Trezor Team 🔐🚀
Trezor Suite Coins
Add support for more coins!!! $TAO, $ICP, $XMR, $KAS, $QUBIC, $OKB on native Xlayer chain or shielded Zcash! All this are not available inside the Trezor Suite app or by Trezor !! Why Ledger can do it but you cannot! Your device is expensive but you don’t deliver the expectations. You were ones of the first in this sector but you lack behind others like Ledger or Keystone. App experience is poor and you need to fix that! Make available more NATIVE chains inside Trezor Suite app! Blockchain is not only Bitcoin! Keep up with the competition! Would be nice to be able to make everything inside the main app without being needed 3rd party wallet connections. Even so big wallets integration is missing. Example: OKX Wallet. I hope you wake up.
March 17, 2026
Unprompted review
Reply from Trezor
Hey Bogdan,
Thanks for laying all of this out — we genuinely appreciate the direct feedback. We totally get where you're coming from. As the crypto world expands, it’s clear that users like you want more native support for a wider range of coins and chains directly in Trezor Suite — without needing to rely on third-party integrations. That’s a fair ask.
While we always prioritize security and open-source transparency in what we support, we know that doesn’t mean much if the app feels limiting or behind the curve.
We're actively working on improving the experience, not just in security, but also in usability and broader coin support. We'll pass this feedback to our product and dev teams.
Thanks again for pushing us to do better 💪
The Trezor Team 🔐🚀
My guide Shawn made the setup process…
My guide Shawn made the setup process simple. He has the patience of a saint!
March 17, 2026
Reply from Trezor
Hey Robert!
Love this — “patience of a saint” is high praise, and we couldn’t agree more 😄 We're glad Shawn from our Trezor Expert team helped make the setup feel easy and stress-free.
Thanks for sharing your experience!
The Trezor Team 🔐🚀
Shawn answered every question I had
Shawn answered every question I had, was patient and professional throughout the session, and added value I hadn't even anticipated. I appreciate that attention.
March 16, 2026
Reply from Trezor
Hello Harry!
That’s such a great shout for Shawn on our Trezor Expert team 🙌 That kind of thoughtful support is exactly what we aim for.
Thanks again for taking the time to share 💬
The Trezor Team 🔐🚀
Reply from Trezor
Hi Christopher!
Thanks for your thoughtful feedback 😊 It’s awesomethat Shawn with our Trezor Expert team could guide you through things with care and patience — he’ll be stoked to know he made your analogue-to-digital journey a bit smoother!
Catch you next time,
The Trezor Team 🔐🚀
Excellent customer service
Excellent customer service. They don't stop communicating till your issue is solved. I would recommend 5 stars.
March 16, 2026
Reply from Trezor
Hi Albert!
Thanks for the awesome shout! 🌟 We’re all about sticking with you until everything’s sorted. Your recommendation means a lot to us!
Catch you next time, and take care!
The Trezor Team 🔐🚀
Very impressed with the support I…
Very impressed with the support I received from Trezor support
March 16, 2026
Reply from Trezor
Hi Paul!
That’s awesome to hear and thanks for the kind words! 😊 We always aim to make support as smooth and helpful as possible.
We’re here whenever you need us!
The Trezor Team 🔐🚀
Very helpful and efficient service as…
Very helpful and efficient service as always. A+++
March 16, 2026
Unprompted review
Reply from Trezor
Hey Arturo!
Huge thanks for the A+++ shout! 🌟 We're really glad our team could be there for you, quick and helpful, is always the goal.
Appreciate you being part of the Trezor community!
The Trezor Team 🔐🚀
wouldnt recommend because of their data security and partnership with changelly
They didnt take good care of customer data and now I am bombarded with phishing emails
they also have partnered with changelly which is well known for stealing user funds
March 8, 2026
Unprompted review
Reply from Trezor
Hi Tomd,
We’re really sorry to hear about your concerns — this isn’t the kind of experience we want anyone in our community to have. Security and privacy are absolutely core to everything we do, and we take reports like this seriously.
While we can’t go into details about specific partnerships here, we’d like to clarify that any third-party service integration, like with Changelly, is completely optional. Users are never required to use these services, and we always recommend doing thorough research before using any external exchange or provider.
As for the phishing emails — we understand how stressful and invasive that can feel. Just to be clear: we don’t sell or share customer data. Unfortunately, phishing attempts are common in the crypto space, and attackers often use leaked emails from unrelated sources or publicly available info to target users.
If you suspect anything suspicious or want us to take a closer look, please reach out via our chatbot or let us know, we’re here to support you.
The Trezor Team 🔐🚀
Their methods of reporting a phishing attempt are not very good.
Their methods of reporting a phishing attempt are not very good. I searched everywhere on the website for an email address. I finally asked an AI and found out they want all support and phishing attempts reported to the chatbot, Hal. I did and Hal must be off today, because I did not get a response. An email address to forward the phishing attempt would make it so much easier.
March 14, 2026
Unprompted review
Reply from Trezor
Hi Ron,
Thanks a lot for taking the time to share this , we hear you loud and clear. We completely understand how important it is to report phishing attempts quickly and easily.
We’re currently working to make the reporting process smoother, and feedback like yours really helps push those improvements forward.
Thanks again for raising this, we’re on it.
The Trezor Team 🔐🚀
Little rocky Starting
Little rocky Starting. Everything got Cleared up Just a little miscommunication. Great Product
March 13, 2026
Reply from Trezor
Hey Jeffery!
Thanks for sticking with us even through the bumpy start. Miscommunications can happen, but we’re glad everything got sorted out in the end 🙌 And it's awesome to hear you're enjoying the product!
Here’s to a smooth journey from here on out 🛡️
The Trezor Team 🔐🚀
I am new to crypto and Shawn didn’t…
I am new to crypto and Shawn didn’t make me feel inadequate. He was patient and very knowledgeable.
March 10, 2026
Reply from Trezor
Hi Sylvia!
Welcome to the crypto world 🌍💫 We're really glad to hear that Shawn with our Trezor Expert team made your first steps feel comfortable and judgment-free. Patience and clarity go a long way. You’ve got this—and we’re always here if you need us!
Thanks so much for sharing 💚
The Trezor Team 🔐🚀
I had a great experience with Shawn on…
I had a great experience with Shawn on Trezor Experience meet. He found some ETH I thought was lost but was on my Trezor. I had no idea how to find it. He answered all my questions and taught me many important lessons on how to use my Trezor. I’m really grateful for his expertise!
March 10, 2026
Unprompted review
Reply from Trezor
Hi again, Therese!
It’s so great to see you back with more kind words 😊 We're really glad your Trezor Experience session with Shawn on our Trezor Expert team was such a helpful one. Finding that ETH must’ve felt amazing—and it’s even better knowing you now feel more confident using your device! Learning something new and getting clarity along the way is exactly what we aim for 🙌
Thanks for your continued trust!
The Trezor Team 🔐🚀
Shawn did a wonderful job helping me
Shawn did a wonderful job helping me. He even found some ETH I thought I had lost. They were in my Trezor and I did not know it. He anoall my questions and helped me learn new things to do on my Trezor. I am thrilled with his service !
March 10, 2026
Reply from Trezor
Hi Therese!
Wow, what a story! 🎉 Huge shoutout to Shawn on our Trezor Expert team for going above and beyond. Finding ETH you thought was lost? That’s a total win! 🪙 It’s awesome to hear he not only answered all your questions but also helped you discover new ways to use your Trezor. We love seeing moments like this where things just click into place!
Thanks so much for sharing your excitement—it means a lot 💚
The Trezor Team 🔐🚀
I received support for a concern I had
I received support for a concern I had. It was nice to get a real person helping me with my issue.
March 10, 2026
Reply from Trezor
Hey L!
Thanks for sharing your experience 😊 We're glad you felt supported and got the help you needed. Our team is always here to make sure you’re not left figuring things out on your own!
Wishing you smooth and secure crypto journeys ahead!
The Trezor Team 🔐🚀
I'm not a very tech savvy
I'm not a very tech savvy, so I appreciate his patience and kindness guiding me through the process!
March 10, 2026
Reply from Trezor
Hi Kevin!
Thanks for the kind words 😊 We're really glad the support felt patient and kind — that’s exactly the experience we want everyone to have, especially if tech isn’t your usual playground. No worries at all — we’re always here to guide you step by step, no pressure!
Reach out anytime you need us!
The Trezor Team 🔐🚀
Thanks for responding
Thanks for responding. My support ticket number is 51109, so you can review the case.
I understand that warranty policies exist, but the issue here is not only the warranty period — it’s the reliability of the product itself. A security device that costs around $250 and is meant to protect financial assets should not suddenly fail after just a little over two years with a “Fatal error” message.
The device still powers on when connected, but it displays a fatal error warning, which makes it feel as if the product was designed to fail rather than built for long-term reliability.
While I appreciate the 15% discount offered, asking customers to spend more money to replace a device that failed this quickly does not resolve the trust issue. Hardware wallets are supposed to provide peace of mind, not uncertainty about when the device might suddenly stop working.
Because of this experience, I will not invest more money in this brand again, and I cannot consider these devices reliable for long-term asset protection.
I hope my case helps highlight the importance of durability and customer support for products that are meant to secure people’s financial assets.
March 10, 2026
Unprompted review
Reply from Trezor
Hi Lion Roots,
Thanks for sharing your experience with us — we hear your concerns loud and clear. You're absolutely right that reliability and trust are crucial when it comes to safeguarding your assets. That’s why we take feedback like yours very seriously — not just to address the immediate situation, but to continue improving the durability and transparency of our products moving forward.
Please know that your case has been noted, and your feedback helps highlight exactly the kind of user experience we want to improve. If there’s anything more we can do or clarify regarding the ticket, don’t hesitate to reach out again.
Wishing you better experiences ahead — in crypto and beyond.
The Trezor Team 🔐🚀
Reply from Trezor
Hi Peter!
Thanks for your feedback! 😊 We're really glad the Trezor Expert support brought you some peace of mind. Knowing you're feeling more confident and secure makes our day!
If there's ever anything else we can do, we're always here for you.
The Trezor Team 🔐🚀
They are always there for me
Per usual their customer service was responsive and help to get my problems as they always do I don't have a lot of problems with Trezor itself; they're usually just my lack of knowledge. They are always there and they are awesome!
March 9, 2026
Reply from Trezor
Hey Alexander!
Thanks so much for the kind words 😊 No worries at all about the knowledge gap — we all start somewhere, and we’re more than happy to guide you through anything that comes up. You're doing great just by reaching out when needed!
We're always just a message away 💪
The Trezor Team 🔐🚀
I liked the reasonably prompt reply to…
I liked the reasonably prompt reply to my enquiry as to how to get my trezor suite to recognise my somewhat now dated Trezor one wallet and managed to achieve this on the second suggestion for rectifying the situation. Good to know there was somebody on the end of an e-mail that could respond directly to a very concerning situation. Great RELIEF.
March 9, 2026
Reply from Trezor
Hey Rory!
Really appreciate you taking the time to share this! 🙌 We're glad we could help get your Trezor One back on track with the Suite. It’s awesome to hear our support made a difference and brought you some much-needed relief.
If anything else ever comes up, just give us a shout — we’ve got your back!
The Trezor Team 🔐🚀
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.