I want to say that Trezor support and specifically Andrew provided excellent support when I had a VERY scary issue transferring a substantial amt to my Trezor. Not only did he give me peace of mind t... See more
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I'm an older guy so I was moving rather slow in getting this recovery done, and Jack was very patient with me when I was doing the most important part. Thank-you!
Company replied
It's a real pleasure to use Safe7. I had an older model for three years, which I just replaced. I've had plenty of problems with platforms like Binance and Coinbase, but never with Trezor. Total freed... See more
Company replied
Very personable and adaptable, kept focus and answered all questions to his best knowledge. Jack directed me to where I might find answers to questions he did not know the answer to, or was not in a p... See more
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Company details
About Trezor
Written by the company
🔒 The original & trusted crypto hardware wallet
Welcome to Trezor — the world’s first crypto hardware wallet, founded in 2013 to provide unbeatable security and peace of mind. 🌍
As a pioneer in the industry, Trezor is trusted globally for safely managing, receiving, and sending cryptocurrencies. Built on a transparent, open-source foundation, Trezor delivers a seamless experience through our cutting-edge Trezor Suite app. 📲
💡 Our mission
We empower individuals to manage, protect, and grow their cryptocurrencies with confidence.
🚀 Our hardware wallets
Designed for easy setup, intuitive use, and advanced security trusted worldwide.
We also offer the Trezor Expert Onboarding Session — personalized guidance for newcomers to set up and secure your wallet with confidence.
✅ Why choose Trezor?
- 🔐 Securely store, send & receive crypto
- 💱 Buy, sell & exchange directly via Trezor Suite
- 🌐 Trusted by millions of crypto users worldwide
Whether you’re new to crypto or already experienced, Trezor provides the tools and resources you need to stay in control of your assets.
✨ Ready to take control of your crypto future?
Visit trezor.ioand join global community that trusts Trezor.
Your crypto, your control. Since 2013.
Total self-custody, zero compromise
With Trezor, only you hold the keys to your crypto. Unlike exchanges and hot wallets, your private keys stay offline and isolated from the internet. While mobile apps, browser extensions, or exchange accounts keep keys online and exposed to risks, Trezor stores them safely inside a secure device that only you control.
By keeping your keys offline, Trezor protects you against hacks, malware, account freezes, and exchange collapses. Even if your phone or computer is compromised, your coins remain safe on your Trezor. Many people use a hardware wallet for long-term storage and a hot wallet for small, everyday amounts — combining convenience with maximum security.
Getting started takes just minutes, with clear guides to walk you through setup — no experience needed. When you want to move your crypto, you simply approve the action on your device. Your sensitive information never leaves your Trezor.
If your device is ever lost or damaged, you can easily recover everything with your backup seed. And with the companion app, Trezor Suite, you can securely buy, sell, swap, and manage your assets all in one place.
With no middlemen, hidden fees, or subscriptions, your crypto stays independent, transparent, and secure — today, tomorrow, and forever.
Contact info
Prague, Czech Republic
- trezor.io
🔒 Take control of your crypto
You should know
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I liked the reasonably prompt reply to…
I liked the reasonably prompt reply to my enquiry as to how to get my trezor suite to recognise my somewhat now dated Trezor one wallet and managed to achieve this on the second suggestion for rectifying the situation. Good to know there was somebody on the end of an e-mail that could respond directly to a very concerning situation. Great RELIEF.
March 9, 2026
Reply from Trezor
Hey Rory!
Really appreciate you taking the time to share this! 🙌 We're glad we could help get your Trezor One back on track with the Suite. It’s awesome to hear our support made a difference and brought you some much-needed relief.
If anything else ever comes up, just give us a shout — we’ve got your back!
The Trezor Team 🔐🚀
Wonderful Training Session
The onboarding session was superb. Very clear and organized, guided and helpful! I learned so much and everything was broken down into easy, manageable steps. Very well structured and organized to make it helpful for a new user to get started. Instructor was right on time, friendly, knowledgeable, and had great answers for all my questions. Five stars!!
March 9, 2026
Reply from Trezor
Hi Laura!
Thanks for your amazing feedback! 🌟 We’re excited to hear how much you enjoyed the onboarding session. It’s awesome to know the structure, clarity, and step-by-step guidance helped you feel confident getting started. Big shoutout to our Trezor Expert — we’ll make sure they hear your kind words! 😊
If you ever have more questions or just want to dive deeper, we’re always here for you.
The Trezor Team 🔐🚀
I had a misunerstanding about making…
I had a misunerstanding about making orders and getting discount by promotion, but the support team was very helpful, kind and understanding. They guided me so I can have the best benefit of the situation.
March 9, 2026
Reply from Trezor
Hi Junha! 😊
Thanks for sharing your experience. We're really glad to hear that things got cleared up and that our support team could step in to guide you through the promotion details. It’s awesome that you felt supported and came out of it with the best outcome — that’s exactly what we aim for! 🙌
If you ever need help again, we’ll be right here. Enjoy your Trezor!
The Trezor Team 🔐🚀
Great communication from Nick
March 6, 2026
Reply from Trezor
Hi Derek!
Thanks for the shout. We'll make sure Nick from our Trezor Expert team hears about your kind words—great communication makes all the difference. If you need anything else, just reach out.
The Trezor Team 🔐🚀
Reply from Trezor
Hi Yongtong!
We're really glad to know you're happy with both the product and the support you've received. If you ever need anything else, we're here to help.
The Trezor Team 🔐🚀
Trezor expert customer service is…
Trezor expert customer service is simply outstanding.
I’ve worked with Shawn a few times now, and he truly stands apart. His communication is excellent, he listens, and he makes sure your needs are actually addressed. Every time I’ve spoken with him, I’ve felt heard, appreciated, and genuinely cared for as a customer. That kind of service is rare.
Trezor as a company is one of the best I’ve experienced. They go above and beyond—not only making their customers a priority, but making sure their customers actually feel like a priority.
Customer service like this doesn’t exist everywhere. When you find it, you hold onto it and share it with others.
Book a session with Trezor. I promise you won’t be disappointed. 👍
March 5, 2026
Reply from Trezor
Hi Shawn!
Thank you for such a thoughtful review! 🙌 We're really glad to hear Shawn with our Trezor Expert team has been consistently supportive and communicative. It means a lot to know you feel listened to and valued each time you reach out. That’s exactly the kind of experience we aim to offer.
We also appreciate your kind words about Trezor as a whole. Going above and beyond is something we take seriously. Thanks for spreading the word and we’ll keep doing our best to live up to it.
The Trezor Team 🔐🚀
Safety and privacy first
Notwithstanding the limitations applying to enter a subject that involves privacy and safe procedures, Nick was very helpful in explaining to me the basics of sending and receiving cryptos to and from Trezor.
I will now be able to complete the transactions I was doing, very I portent to my financial strategy.
March 5, 2026
Reply from Trezor
Hey Francesco! 👋
It's awesome to hear that Nick with our Trezor Expert team was able to guide you through the essentials of sending and receiving crypto securely with your Trezor. 🛡️✨ Sounds like you're now all set to move forward with those important transactions.
If you ever have more questions or need a hand again, we're always here. Take care and happy transacting
The Trezor Team 🔐🚀
The consultant communicated clearly
The consultant communicated clearly, was easy to follow, and was very patient. I am very glad that I purchased a session and hopeful of a good outcome.
March 4, 2026
Reply from Trezor
Hi Gail!
Thanks for the kind words. It's wonderful to hear that the Trezor Expert session felt clear and supportive. We know how important it is to have someone walk you through things with patience, especially when dealing with something as vital as securing your crypto.
We're really glad you decided to go for the session, and we're keeping fingers crossed that everything continues to go smoothly from here on out 🤞
We’re here if you ever need us again!
The Trezor Team 🔐🚀
Reply from Trezor
Hey Jose!
We're really glad the support team could help you quickly and get things sorted without any hassle. Fast and efficient is exactly how we like to roll!
If you ever need us again, you know where to find us 😊
All the best,
The Trezor Team 🔐🚀
Shawn is very easy to talk with
Shawn is very easy to talk with, and gives his opinion on safety issues with connecting to other wallets and why it is better to not connect with these, and leave my Trezor completely separate.Good advice....Patient as always while checking wallet addresses and navigating around Trezor Suite,which is a great platform to use.
March 4, 2026
Reply from Trezor
Hey Edward!
Thanks a for sharing this — sounds like your session with Shawn on the Trezor Expert session was packed with valuable insights! 💡 We're really glad he could walk you through everything with patience and clarity.
Appreciate you being a part of the Trezor community — you're doing all the right things to stay secure! 🔐
Catch you next time,
The Trezor Team 🔐🚀
Shawn made the experience
Shawn made the experience! He was on time, knowledgeable, informative, patient and pleasant. He listened to my questions and concerns and helped me alleviate my concerns. The session was worth every penny.
March 2, 2026
Reply from Trezor
Hey James!
What an awesome shoutout for Trezor Expert! 🙌 It’s amazing to hear how much of a difference Shawn made during your session. Sounds like he really brought the perfect mix of knowledge, patience, and good vibes. We’re glad he could help clear things up and leave you feeling confident. That’s exactly the kind of support we aim for!
Take care,
The Trezor Team 🔐🚀
I had my issues taken care of and the…
I had my issues taken care of and the customer service from Lidus was great. Hope he is paid very well and has good luck coming his way.
March 2, 2026
Reply from Trezor
Hey Daniel!
That’s so lovely to hear, big cheers for Lidus on the Support Team! 🎉 It really means a lot when someone takes the time to appreciate the human side of support.
Thanks again for sharing your experience — it truly makes our day!
All the best,
The Trezor Team 🔐🚀
Reply from Trezor
Hey TG!
Thanks for the awesome shoutout! 🇬🇧 We're really glad to hear you’re feeling safe with us — that’s exactly what we aim for. Thanks for putting your trust in us! 😊
Take care and stay secure,
The Trezor Team 🔐🚀
Reviewing the process of how to use the…
Reviewing the process of how to use the cold wallet was very helpful. I was able to do some transactions with Robinhood, but I have now been deactived from Robinhood..
February 26, 2026
Reply from Trezor
Hi Sofy! 👋
Thanks for sharing your experience — it’s wonderful to hear that your Trezor Expert session made things clearer and helped you get started with your transactions. That’s exactly what we aim for: making self-custody feel approachable and manageable. 🔐✨
We’re sorry to hear about the deactivation of your exchange. That must be frustrating, especially after getting everything set up. Since exchanges like Robinhood operate independently from us, we’d recommend reaching out to their support team for details about the deactivation. If there’s anything related to your Trezor device or transactions that you’d like us to double-check or clarify, we’re absolutely here for you.
If you need a hand reviewing anything or have questions about moving forward, don’t hesitate to reach out — we’ve got your back. 💪
The Trezor Team 🔐🚀
The wallet model one is blocked by firmware, support doesn't help
UPD: ⛔️ BE CAREFUL!!!⛔️ They didn't reach me on email. Actually don't even answer my ones. I just had a reply from a couple of scam shapeshifting doppelgangers like @trezor_support_te, @Trezorhelpteam and that's all. The website ⚠️ trezorupdate.io ⚠️ they ask me to reach looks like the phishing scam.
⛔️ I cannot enter my wallet because it has an old firmware (I have an ancient Model One bought in 2017). I cannot update the firmware from 1.6.0 to 1.14.0. The loader version is 1.3.2. This model has no touchscreen. Serial: 4F0(or O because of font and capitalized text)E81A431C1F32677B8879E. I'm stuck on "Swipe up and down on the screen and simultaneously connect the cable". I tried different cables, usb-ports and devices (laptop/desktop on win10). I also can't check up my reserve copy because the "Begin" button on the checkup start is just disabled (disclaimer checkbox is checked). The Suite version is the latest one, because I downloaded it just for this. What should I do? I would appreciate help on telegram or email provided in a ticket.
⚠️ I opened a ticket #201427 but the support asked me for a receipt (despite they know I bought the wallet about 10 years ago) and then closed the ticket.
February 21, 2026
Unprompted review
Reply from Trezor
Hi Anton,
Thanks for your detailed review — we understand how frustrating this situation must be, especially with an older device and a firmware update that just won’t go through 😕
We’ve actually already reached out to you via email asking for a bit more information so we can better understand the issue and guide you through the right steps. Please do write back when you get a chance — we’re ready to help get things moving again.
Thanks for your patience, and we hope to hear from you soon!
All the best,
The Trezor Team 🔐🚀
Great Customer Support!
I recently experienced an issue with my Trezor Safe 7 and was very impressed with the quick and helpful support I received from Trezor! They responded promptly and worked efficiently to resolve my issue.
February 28, 2026
Reply from Trezor
Hi P.B.O.!
Thanks so much for the kind words! 😊 We're really glad to hear that our support team was able to jump in quickly and help you sort things out with your Safe 7. Fast and efficient help is exactly what we aim for — and it’s great to know it made a difference for you!
If you ever need us again, we’re just a message away 💬
All the best,
The Trezor Team 🔐🚀
1st Time User
Team was patient and respectful when dealing with a 1st time user and novice with such devices.
In the end it was a simple and obvious solution, but Andrew was detailed and very patient
February 27, 2026
Reply from Trezor
Hi Robert!
Thanks a lot for sharing this — we really appreciate it! 🙌 It’s awesome to hear that Andrew from our Trezor Support Team took the time to walk you through everything with patience and respect. We're glad the solution turned out to be simple in the end!
We’ll be sure to pass this on to Andrew — he’ll be happy to hear it 😊
Take care!
The Trezor Team 🔐🚀
I dislike that it took so long to get…
I dislike that it took so long to get my answers otherwise it was good.
February 25, 2026
Reply from Trezor
Hi Denny,
Thanks for your honest feedback — we really appreciate you taking the time to share it. We're genuinely sorry to hear that getting answers took longer than it should have. That’s definitely not the experience we aim to provide.
We’d really value the chance to connect with you directly and see how we can make things right, or even just learn more about how we can do better next time. Feel free to reach out — we’re here and ready to help.
Take care,
The Trezor Team 🔐🚀
Reply from Trezor
Hi Vicky,
Thanks for taking the time to share your experience — we’re really sorry to hear about what happened. That sounds incredibly frustrating, and while it looks like the wallet you're referring to is the Nano, which is not a Trezor wallet, we still want to help however we can.
We’d really like the chance to connect with you directly, clear up any confusion, and share some best practices to help protect your assets in the future.
Stay safe out there, and we hope to hear from you soon.
All the best,
The Trezor Team 🔐🚀
Resolved my issue in a timely and…
Resolved my issue in a timely and professional manner
Great job !
February 25, 2026
Reply from Trezor
Hey Spencer! 😊
We're really glad you think so — your support keeps us going strong! If you ever need a hand or just want to chat about all things self custody, we’re here for it 💪
Cheers,
The Trezor Team 🔐🚀
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