Triflow Concepts Ltd Reviews 266

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality of the products, with many highlighting the longevity and effectiveness of items like replacement valves and filter systems. The company's service is frequently described as excellent, efficient, and prompt, from ordering to delivery. Reviewers are particularly impressed with the outstanding customer service, noting the helpfulness, knowledge, and professionalism of the staff who provide expert advice and quick resolutions. However, some customers also noted issues with delivery, including delays, incorrect addresses, or unexpected charges for shipping that were previously included. A few other people also felt that the product identification labeling was unclear, leading to uncertainty when ordering replacement parts.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its superb quality and durability,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery of... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

People report positive experiences with service, often highlighting the excellent customer service and... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more

Company replied

Rated 5 out of 5 stars

service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alo... See more

Company replied

Rated 5 out of 5 stars

I've had the Tri-flow system for many years and recently had an upgrade to my filter. Expert advice over phone on fitting made simple. I had 5 of the original filter which they agreed to accept back... See more

Company replied

Rated 5 out of 5 stars

I didn’t expect to find someone as knowledgeable and helpful as Daniel when I rang to get some guidance, not only did prevent me from ordering the wrong part, he offered a discount as I was ordering... See more

Company replied


Company details

  1. Water Filter Supplier

Written by the company

Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

266 reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Wrong filter

Unfortunately I ordered the wrong filter. When I last changed it the only one I was aware of was a screw fit. Now it seems there is also a push fit version, which looks almost identical, except no thread on the O seals nipple on the top.
Triflow were very helpful and have promised to send the correct item (TF 321, not TF 550) as soon as they get the incorrect one back.

May 18, 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :-)

The Triflow Team

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Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery - thank you

May 11, 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :-)

The Triflow Team

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Rated 5 out of 5 stars

Great quality products

have been buying from them for nearly three decades and still find their products superb in quality. very pleased.

April 30, 2026
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Reply from Triflow Concepts Ltd

Thank you for your review :-)

The Triflow Team

Rated 4 out of 5 stars

Good service but filters are…

Good service but filters are expensive...to be honest however not too bad considering current economic climate.
Great product all said!

April 20, 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :-)

The Triflow Team

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Rated 3 out of 5 stars

product non=labelling

product delivered ok, but lacked any identification labelling to indicate hot, cold, filter usage, so I had to make a query. No indication that the cold and filter valves were identical - they have different numbers stamped on them so I presumed they were different part numbers.

April 7, 2026
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Reply from Triflow Concepts Ltd

Hi Ron, thank you for your feedback. We have taken this on board and are now looking at ways to help with the identification.

Thank you


The Triflow Team

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service.
They gave me advice pre purchase and swiftly followed up on a query with an email and then phone call.

April 9, 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :-)

The Triflow Team

Rated 4 out of 5 stars

I was expecting a re-minder to reorder…

I was expecting a re-minder to reorder and did not get it

April 7, 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :)

Rebecca from our customer service team will be in touch and advise. We apologise for any inconvenience caused.


The Triflow Team

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Rated 5 out of 5 stars

I wouldn't have any other tap in my kitchen

I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the filtration provides such excellent quality water that plastic bottled water is totally unnecessary. They are expensive taps but definately worth every penny.

April 7, 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :-)

The Triflow Team

Rated 5 out of 5 stars

service excellent

service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alone filter used principally for tea/coffee max 5 mugs a day, how often do I need to change the filter?

March 30, 2026
Triflow Concepts Ltd logo

Reply from Triflow Concepts Ltd

Thank you for your review :-)

We recommend that you change your filter every 6 months.

The Triflow Team

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