My recent experience with Triflow was ordering the latest 6-monthly filter replacement together with the 2-yearly O-ring replacement. I've rated them 5 stars because, as usual, they delivered the... See more
Company replied
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Review summary
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I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the fi... See more
Company replied
I've had the Tri-flow system for many years and recently had an upgrade to my filter. Expert advice over phone on fitting made simple. I had 5 of the original filter which they agreed to accept back... See more
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service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alo... See more
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Company details
Written by the company
Triflow Concepts Ltd was founded in 1978, developing the world’s first and patented Filter system with a dedicated waterway. Since then, Triflow Concepts Ltd has been at the forefront of Filter Technology. Katadyn Group is an award-winning, world leader in water safety products. Using a pioneering 4 stage filtration process guarantees you the highest quality filter water in your home. All our water filter systems use the Katadyn filter cartridges, and our excellent working relationship with Katadyn Group means we can continue to develop our systems.
Contact info
Pensnett Estate , DY6 7FT, Kingwinsford , United Kingdom
- 0800 999 3959
- info@triflowconcepts.com
- www.triflowconcepts.com
4.6
Excellent
278 reviews
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Replied to 50% of negative reviews
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Item arrived in perfect condition and…
Item arrived in perfect condition and was well packaged and protected,fitted new cartridge and now have faster flowing 💦
April 29, 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Great quality products
have been buying from them for nearly three decades and still find their products superb in quality. very pleased.
April 30, 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Replacement filter ordered
Replacement filter ordered, arrived very quickly.
Good service
April 20, 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Good service but filters are…
Good service but filters are expensive...to be honest however not too bad considering current economic climate.
Great product all said!
April 20, 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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product non=labelling
product delivered ok, but lacked any identification labelling to indicate hot, cold, filter usage, so I had to make a query. No indication that the cold and filter valves were identical - they have different numbers stamped on them so I presumed they were different part numbers.
April 7, 2026
Reply from Triflow Concepts Ltd
Hi Ron, thank you for your feedback. We have taken this on board and are now looking at ways to help with the identification.
Thank you
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Outstanding customer service
Outstanding customer service.
They gave me advice pre purchase and swiftly followed up on a query with an email and then phone call.
April 9, 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
I was expecting a re-minder to reorder…
I was expecting a re-minder to reorder and did not get it
April 7, 2026
Reply from Triflow Concepts Ltd
Thank you for your review :)
Rebecca from our customer service team will be in touch and advise. We apologise for any inconvenience caused.
The Triflow Team
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I wouldn't have any other tap in my kitchen
I fitted a triflow in my previous house 25 years ago. Having moved I am fitting one in my new house. The quality is superb, replacement valves were available when finally they were needed, and the filtration provides such excellent quality water that plastic bottled water is totally unnecessary. They are expensive taps but definately worth every penny.
April 7, 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
service excellent
service excellent. One complaint, the main website takes you to a list of other alternative options which left me confused. your secondary website listed on the filter housing worked great. I live alone filter used principally for tea/coffee max 5 mugs a day, how often do I need to change the filter?
March 30, 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
We recommend that you change your filter every 6 months.
The Triflow Team
It was a good delivery.
March 30, 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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Fast Efficient Service and Product Excellent
Very fast delivery, water filter easy to install
March 2, 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Great product
March 2, 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Overall good experience
Very good communication when i received initially a broken product. They replace it immediately without any problem.
February 18, 2026
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
Reply from Triflow Concepts Ltd
Thank you for your review :-)
The Triflow Team
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