TriJewels Reviews 

497
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and stunning craftsmanship of the products, often noting they exceed expectations. The staff is frequently highlighted for being incredibly helpful, professional, and responsive, providing excellent communication and personalized guidance. People appreciate the seamless and transparent service, especially for custom designs. Consumers also highlight the overall excellent service, noting the efficiency and ease of their experience from initial inquiries to timely delivery. The company is praised for its commitment to customer satisfaction and great prices. Reviewers express strong trust in the jeweler, often returning for multiple purchases and recommending them for future needs.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing delight and satisfaction... See more

Quality

People report positive experiences with quality, with many reviewers describing their rings and jewelry as... See more

Staff

Consumers find staff to be exceptionally positive, describing them as excellent, ultra-accommodating, and... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and rapid... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After doing lot of research to buy my fiancé a wedding band. I eventually chose Trijewels. They were helpful since minute 1 though their chat online. I proceed with the purchase and they accomplish... See more

Company replied

Rated 5 out of 5 stars

They were super responsive and sold me the perfect band and I needed help to get the accent topaz stones to match. They actually sold me the stones to set in my engagement ring from Jared when Jared’s... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend TriJewels enough. They are simply the best! Over the years, they’ve created multiple pieces for me — from special gifts to all of our wedding jewelry. Every piece has been bea... See more

Company replied

Rated 5 out of 5 stars

Vijay helped me through the entire process and made it really easy. He was a delight to work with and eased my worries about getting the perfect ring for my wife. When I did finally see the final prod... See more

Company replied


Company details

  1. #26 of 148 best companies in Jewelry Store
  2. #2 of 4 best companies in Jewelry Appraiser
  3. #14 of 55 best companies in Jewelry Designer
  4. #12 of 35 best companies in Jewellery Manufacturer

Written by the company

It must be really insane right? Buying jewelry online was unheard of 15 years ago, and now direct manufacturers like us can offer you amazing jewelry through the internet. But now how do you decide who to work with? There are definitely so many players out there but when it comes to this decision - it’s pretty simple! You pick us because of our credentials, passion for the work, and dedication to YOU. I cut my first diamond when I was 18 years old and put up my own jewelry manufacturing unit when I was 22. With more than 35 years of experience behind me, I got tired of selling to wholesalers or retailers on the street in 2008. They never paid their bills on time and I knew I could do more for the end consumer. So, I started Trijewels, one of the first online jewelry companies, for you. We are based out of New York City, have our own manufacturing unit, hand pick our own gemstones and offer more than 15,000 styles. In a short amount of time, we have grown our presence all over the world selling to more than 25000 customers. We’ve grown as the internet has grown - making sure that we are available on top marketplaces like Amazon, Ebay, Etsy and Walmart too! Jewelry is supposed to be handed down from generation to generation, and that is our goal for each and every piece that we send out. With Trijewels, the most important business decision is to look after you. You, the customer is our number one priority, any time you buy a piece of jewelry from us we are humbled - this is what we love to do! All of our jewelry and gemstones are sourced are conflict free from our factory and we try our best to use eco-friendly raw material. As a part of Jewelers Vigilance Committee and Better Business Bureau, you can be reassured that these pieces are made with the utmost care. All our pieces come with limited lifetime warranty and guarantee and with Appraisal Certificates for insurance replacement reasons.We hope you can give us a chance to be a part of your life and We become ‘Your Personal eJeweler’. By the way we are in the heart of New York City, very close to Times Square, if you are around and want to come over and meet us or want to see how jewelry is made please stop by, as we are a factory not a showroom you may need to call in advance and set up an appointment, just let us know a day in advance it is that easy. Best, Vijay M Bhatia GD, AJP(GIA) CEO & Founder TriJewels


Contact info

4.8

Excellent

TrustScore 5 out of 5

497 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(497)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The personal care

The personal care, reassurance and comfort that Vijay gave was beyond what I expected. I searched for a long time to find the band that called out to me and the love for my girlfriend. Vijay walked me thru the whole process and listened to the vision I had in my head and made it a reality. The ring arrived today and I have not stopped smiling and am outstanded at the quality and craftsmanship of the ring.

February 13, 2025
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Reply from TriJewels

Hi
thank you so much for such a warm and honest review, i personally enjoyed meeting you video chat and getting to know what you needed and how we can make it happen, we had fun specially when it comes out so nice ..thanks again be in touch
Best
Vijay B

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Rated 5 out of 5 stars

I bought and returned one ring

I bought and returned one ring, not because of the quality, more the color. The customer service was excellent so I am trying again. After speaking to the owner and explaining what I was looking for, he sent me very helpful info and link on how to order exactly what I want. Very hopeful this one is perfect!

February 26, 2025
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Reply from TriJewels

HI
thank you for trying again as even if the product does not suit your taste i am glad the transaction was smooth and trust worthy.
hope you like the 2nd ring
Best
Vijay B

Rated 5 out of 5 stars

I really like the quality of your…

I really like the quality of your products. This is my third purchase in your store. My wife is very happy.

January 30, 2025
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Reply from TriJewels

Hi
Thank you for always coming back to us first and giving us a chance.
really appreciate the relationship we have with you and your family.
Best
Vijay B

Rated 5 out of 5 stars

Expertly Crafted and Amazing To Work With!!!

I was first introduced to TriJewels by one of my closest friends, who owns several gorgeous pieces from there. After admiring her collection, I decided to treat myself to my very first piece—a stunning gold bracelet. From the moment I reached out, Vijay was incredible to work with. When I mistakenly provided the wrong wrist measurements, he was incredibly accommodating and resized the bracelet right away.

After such a positive experience, I didn’t think twice about turning to Vijay again when it came time to choose my engagement ring. I was feeling a bit overwhelmed trying to decide, but Vijay was so patient and genuinely helpful, offering guidance without any pressure to rush my choice. His approach gave me the confidence I needed to make the right decision.

When my ring arrived, I couldn’t have been more excited—it came quickly, within just a few days, and I am completely in love with it. I honestly couldn’t recommend Vijay and TriJewels enough. The quality, service, and overall experience have been exceptional. I would absolutely buy from them again without a second thought.

January 11, 2025
Unprompted review
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Reply from TriJewels

Hi Mansi
thank you so much for giving us the opportunity to make the gorgeous engagement ring and the bracelet ..we wish you all the best
thanks
Vijay B

Rated 5 out of 5 stars

Pretty as a secret picture!

Arrived within promised timeframe, presented beautifully and "disguised" cleverly so the packaging didn't scream "steal me, I am a piece of valuable jewelry!"

January 15, 2025
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Reply from TriJewels

Hi
We truly appreciate your thoughtful review! Creating a seamless and special experience from delivery to unboxing is what we strive for. We're so glad you loved it—enjoy your beautiful piece!
Best
Vijay B

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Rated 5 out of 5 stars

Expertly Crafted Jewelry

The people at TriJewels are highly communicative and dedicated to providing the highest quality, best fitting jewelry! They made the process of selecting and ordering my ring extremely easy. And, when it arrived as promised within a few days, it came in a securely shipped manner via FedEx with a beautifully wrapped box and Certificate of Authenticity enclosed. Very Professional!

January 30, 2025
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Reply from TriJewels

Hi
We're so happy you had a great experience! Your satisfaction is our top priority, and we’re glad you love your ring.
Best
Vijay B

Rated 5 out of 5 stars

Amazing customer service for my…

Amazing customer service for my gorgeous custom order! Highly recommend. I will definitely be a repeat customer!

January 21, 2025
Unprompted review
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Reply from TriJewels

Hi
We truly appreciate your glowing review! It’s always a joy to create something special for you, and we can’t wait to serve you again.
Best
Vijay B

Rated 5 out of 5 stars

The ring is stunning

The ring is stunning, well priced, amazing quality and came super fast!

December 11, 2024
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Reply from TriJewels

Hi
Your feedback means a lot to us! We’re delighted that you’re happy with your purchase!
Best
Vijay B

Rated 5 out of 5 stars

I ordered a necklace and pendant and it…

I ordered a necklace and pendant and it is beautiful! The jeweler contacted me right after I ordered it and gave me a choice of two different shades of sapphire. It came in a very nice box and was shipped quickly. I highly recommend buying from TriJewels!

December 10, 2024
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Reply from TriJewels

Hi
Thank you for sharing your wonderful experience! It's great to hear that TriJewels provided such excellent service and a beautiful piece of jewelry.
Best
Vijay B

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Rated 5 out of 5 stars

REPEAT CUSTOMER FOR 10 years!

I’ve been a customer of Trijewels and Vijay for years. Purchased diamonds for my wife, kiddos, and mother! Vijay goes above and beyond always! Highly recommend… you will not be disappointed!

December 19, 2024
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Reply from TriJewels

Hi
We're so grateful for your loyalty and support! It's our joy to exceed your expectations every time.
Best
Vijay B

Rated 5 out of 5 stars

Amazing Service, Beautiful Jewelry

I had an amazing shopping experience at TriJewels. Vijay was wonderful at ensuring that I got exactly what I wanted. He sent me videos of the stones so that I could see their color, and he was understanding when I ordered two versions of the same ring in different carat sizes (because I couldn't decide without seeing them) knowing that I would definitely be returning one of the two rings. It was a great experience, my ring is gorgeous, and the price was fantastic! Oh, and the order got to me very quickly. Highly recommend!!!

December 5, 2024
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Reply from TriJewels

Hi
We truly appreciate your glowing review! We’re so glad we could assist you in finding the right ring, and we’re thrilled you’re happy with your purchase and the quick delivery.
Best
Vijay B

Rated 5 out of 5 stars

I loved how you made sure I had the…

I loved how you made sure I had the right size by sending me the ring sizer! Great communication and attention to detail!!

November 30, 2024
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Reply from TriJewels

Hi
We’re so glad to hear that the ring sizer and our attention to detail made a difference! Thank you for your lovely feedback!
Best
Vijay B

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Rated 5 out of 5 stars

great customer service

They were very helpful and communicated well with a custom design.

November 26, 2024
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Reply from TriJewels

Hi
Thank you for sharing this! We're thrilled to hear you found the custom design and communication helpful.
Best
Vijay B

Rated 3 out of 5 stars

Wish I would have known it would take…

Wish I would have known it would take 3+ weeks to get my item.

November 26, 2024
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Reply from TriJewels

Hi
glad you liked it ..we got the order on the 25th 9pm , it was long weekend due to thanks giving so we lost those days including weekends we are closed ..in total 6 days we lost and you got the product on dec 4th so technically in 6 working days and not 3 + weeks ..anyways this story has a happy ending, hope you cherish the gorgeous jewelry pc forever.
always remember these are all custom made and hand crafted pcs so little patience will help all of us and wanted earlier just call us for us our customers are our life so always ready to work with you.
best
Vijay

Rated 5 out of 5 stars

Top shelf service

Overall top shelf service from these folks! The necklace I ordered turned out lovely and people tell me they can see the quality. Happy to have found Vijay and team!

December 2, 2024
Unprompted review
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Reply from TriJewels

Hi
Thank you for your kind words! We're thrilled you're happy with the necklace and your satisfaction means the world to us.
Best
Vijay B

Rated 5 out of 5 stars

Consistent

Simple. great service ,great quality & great prices .Its hard to do. I have bought several items over time. There are always consistent.

November 21, 2024
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Reply from TriJewels

Hi
thank you for always giving us a chance to make jewelry for you and your lovely family.
Best
Vijay B

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Rated 4 out of 5 stars

Helpful

Website is easy to navigate, Vijay was helpful after I made my selection and made sure that they would fit the diamond studs I was purchasing.

December 4, 2024
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Reply from TriJewels

Hi
We had fun talking to you ..super excited to bring it together and make your stud shine bigger and better.
Best
Vijay B

Rated 5 out of 5 stars

Nice Quality Jewelry for the right price

Company sold exactly what website described. The items came as listed when the order was placed. The product was very nice. Vijay was response to my emails.

November 12, 2024
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Reply from TriJewels

Hi
We're thrilled to hear the product met your expectations and our service was up to the mark. Thank you for your feedback!
Best,
Vijay B

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