They were super responsive and sold me the perfect band and I needed help to get the accent topaz stones to match. They actually sold me the stones to set in my engagement ring from Jared when Jared’s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend TriJewels enough. They are simply the best! Over the years, they’ve created multiple pieces for me — from special gifts to all of our wedding jewelry. Every piece has been bea... See more
Company replied
Vijay helped me through the entire process and made it really easy. He was a delight to work with and eased my worries about getting the perfect ring for my wife. When I did finally see the final prod... See more
Company replied
I have had Vijay make three rings for me now and each has exceeded my expectations! Truly amazing work and the customer service cannot be beat! If I am ever in need of any additional fine jewelry, thi... See more
Company replied
Company details
- #26 of 150 best companies in Jewelry Store
- #2 of 4 best companies in Jewelry Appraiser
- #14 of 55 best companies in Jewelry Designer
- #12 of 35 best companies in Jewellery Manufacturer
Written by the company
It must be really insane right? Buying jewelry online was unheard of 15 years ago, and now direct manufacturers like us can offer you amazing jewelry through the internet. But now how do you decide who to work with? There are definitely so many players out there but when it comes to this decision - it’s pretty simple! You pick us because of our credentials, passion for the work, and dedication to YOU. I cut my first diamond when I was 18 years old and put up my own jewelry manufacturing unit when I was 22. With more than 35 years of experience behind me, I got tired of selling to wholesalers or retailers on the street in 2008. They never paid their bills on time and I knew I could do more for the end consumer. So, I started Trijewels, one of the first online jewelry companies, for you. We are based out of New York City, have our own manufacturing unit, hand pick our own gemstones and offer more than 15,000 styles. In a short amount of time, we have grown our presence all over the world selling to more than 25000 customers. We’ve grown as the internet has grown - making sure that we are available on top marketplaces like Amazon, Ebay, Etsy and Walmart too! Jewelry is supposed to be handed down from generation to generation, and that is our goal for each and every piece that we send out. With Trijewels, the most important business decision is to look after you. You, the customer is our number one priority, any time you buy a piece of jewelry from us we are humbled - this is what we love to do! All of our jewelry and gemstones are sourced are conflict free from our factory and we try our best to use eco-friendly raw material. As a part of Jewelers Vigilance Committee and Better Business Bureau, you can be reassured that these pieces are made with the utmost care. All our pieces come with limited lifetime warranty and guarantee and with Appraisal Certificates for insurance replacement reasons.We hope you can give us a chance to be a part of your life and We become ‘Your Personal eJeweler’. By the way we are in the heart of New York City, very close to Times Square, if you are around and want to come over and meet us or want to see how jewelry is made please stop by, as we are a factory not a showroom you may need to call in advance and set up an appointment, just let us know a day in advance it is that easy. Best, Vijay M Bhatia GD, AJP(GIA) CEO & Founder TriJewels
Contact info
48 West 48th Street, Ste 801, 10036, NewYork, United States
- 212-869-8415
- sales@trijewels.com
- trijewels.com
4.8
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TriJewels
Hi
Thank you for sharing your experience! We're delighted to know you had a great time with us.
Best,
Vijay B
Advertisement
every thing went smooth.
November 5, 2024
Reply from TriJewels
Hi
Thank you for your purchase! Please feel free to reach out if you have any questions
best
Vijay B
I wanted to only purchase one single…
I wanted to only purchase one single hoop earring in a sold out gemstone and they accommodated me ... really amazing and quick service!
September 24, 2024
Reply from TriJewels
Hi
Glad we could help you, with our factory based out of NYC, it kind of makes it easier for us to make changes to our products to accommodate to one's needs
Best
Vijay B
Excellent customer service
Excellent customer service. Very responsive and kind. Answered all my question quickly. Would highly recommend TriJewels!
September 20, 2024
Reply from TriJewels
Hi
appreciate the business ..always around ..thank you so much
Best
Vijay B
These guys totally exceeded my…
These guys totally exceeded my expectations with their service. They are cross country from us but you wouldn't know it as quickly they turned around a service request of ours.
September 13, 2024
Unprompted review
Reply from TriJewels
hi
thanks so much for keep coming back for more ..really appreciate the business
best
Vijay B
Advertisement
Beautiful work and excellent
Beautiful work and excellent, reliable service.
September 11, 2024
Unprompted review
Reply from TriJewels
Hi
thank you so much, appreciate the trust and faith in us and our products, if you need anything let us know
Best
Vijay B.
The earrings are very pretty
The earrings are very pretty. I got the Carissa tanzanite and diamond hoops in 1.75 inches. Exactly as pictured. Vijay is very personable and did a good job in communicating with me. I would purchase again.
September 10, 2024
Unprompted review
Reply from TriJewels
Hi
We really enjoyed bringing these together ..these hoops are gorgeous, best of luck with them.
always around
Best
Vijay B.
The piece is beautiful my wife loves…
The piece is beautiful my wife loves it. But the communication with this company is terrible. Does not respond to phone calls or emails.
And when they ship they only pay for weekday deliveries and you cannot pick it up at the Fedex center.
August 14, 2024
Reply from TriJewels
Hi
Sorry we must have missed your call as you did not leave you name or order number and it is hard to know what is spam or not ..but yes pls reach out me anytime, i have texted you my personal cell number.
glad you like the product rest of the issue is minor
Best
Vijay
I can’t thank them enough…
I can’t thank them enough. They made and delivered a ring that was a surprise for my wife in a short amount of time and it turned out perfect. They were also super helpful with the sizing. I would happily do business with them again.
August 6, 2024
Reply from TriJewels
Hi
Thank you for your kind words! We're delighted to hear you had a seamless experience and love your ring.
Best
Vijay B
Advertisement
I am a repeat customer
I am a repeat customer.
Easy order process
Great selection
Excellent price
Great customer service
August 20, 2024
Reply from TriJewels
HI
Thank you so much for keep coming back to us.
Appreciate the business, always here for you guys.
Best
Vijay
Reply from TriJewels
Hi
thank you so much for the opportunity, always around for any after sales service
Best
Vijay B
Amazing 1st purchase experience with…
Amazing 1st purchase experience with TriJewels!!! Vijay is very knowledgeable and an expert. Lots of choices with competitive price. Highly recommends.
July 24, 2024
Unprompted review
Reply from TriJewels
Hi,
Thank you so much glad you liked your halo earstuds
Always here for any after sales service
Best
Vijay B
Amazing service and beautiful designs
Amazing service and beautiful designs! Love attention to details and flexibility.
July 25, 2024
Unprompted review
Reply from TriJewels
Hi
Thank you for your purchase! We're thrilled that you found our items beautiful and our customer service great.
best
Vijay B
Advertisement
Reply from TriJewels
Hi
Thank you for your feedback! We're glad you found our service professional.
Best
Vijay B
This was the easiest jewelry purchase…
This was the easiest jewelry purchase ever. Great communication throughout the process and the ring is absolutely beautiful. Thank you for making this process seamless. Highly recommend TriJewlers for your jewelry needs.
June 27, 2024
Reply from TriJewels
Hi
Thank you for your kind words! We're delighted to hear you had a seamless experience and love your ring.
Best
Vijay B
It was a good experience A bit confused…
It was a good experience A bit confused on how to pick out the ring size but found the size is not with what stone you pick.
July 1, 2024
Reply from TriJewels
hi
glad it worked out, yes it can be over whelming sometimes ..if you need any guidance would be happy to assist thanks
Vijay B
Returning Customer with another Fantastic Experience
This is the second ring I have bought from Trijewels, for my wife.
We had a great experience the first time around, and are very pleased with our purchase and experience this time as well.
Vijay is fantastic!
He is very knowledgable, works with your requirements, and guides you through the process.
I highly recommend Trijewels.
June 10, 2024
Unprompted review
Reply from TriJewels
HI
Thank you so much for keep coming back to us.
Appreciate the business, always here for you guys.
Best
Vijay
Advertisement
Vijay was extremely helpful and…
Vijay was extremely helpful and responsive. Highly recommend for customer service alone. Can’t wait to see the rings!
June 13, 2024
Reply from TriJewels
Hi
thank you so much, we are super excited to bring both the rings together, enjoyed showing the stones alive on via video and glad you liked it ..let us know the final output.
thanks
Vijay B
They were great with customer service
They were great with customer service. I needed a smaller ring size than available and it wasn't a problem. I was also looking to stack with my other two rings and they sent me a prototype to ensure it fit before creating it. Overall in LOVE and great experience!
May 19, 2024
Reply from TriJewels
Hi,
We really enjoyed making the ring ..thank you so much n giving us a chance , pls look after it any issue in future we are here for you..
best
Vijay B
Reply from TriJewels
Hi
thank you so much for the opportunity, hope it brings you all the luck and love
Best
Vijay B
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.