TriJewels Reviews 

497
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and stunning craftsmanship of the products, often noting they exceed expectations. The staff is frequently highlighted for being incredibly helpful, professional, and responsive, providing excellent communication and personalized guidance. People appreciate the seamless and transparent service, especially for custom designs. Consumers also highlight the overall excellent service, noting the efficiency and ease of their experience from initial inquiries to timely delivery. The company is praised for its commitment to customer satisfaction and great prices. Reviewers express strong trust in the jeweler, often returning for multiple purchases and recommending them for future needs.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing delight and satisfaction... See more

Quality

People report positive experiences with quality, with many reviewers describing their rings and jewelry as... See more

Staff

Consumers find staff to be exceptionally positive, describing them as excellent, ultra-accommodating, and... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and rapid... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After doing lot of research to buy my fiancé a wedding band. I eventually chose Trijewels. They were helpful since minute 1 though their chat online. I proceed with the purchase and they accomplish... See more

Company replied

Rated 5 out of 5 stars

They were super responsive and sold me the perfect band and I needed help to get the accent topaz stones to match. They actually sold me the stones to set in my engagement ring from Jared when Jared’s... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend TriJewels enough. They are simply the best! Over the years, they’ve created multiple pieces for me — from special gifts to all of our wedding jewelry. Every piece has been bea... See more

Company replied

Rated 5 out of 5 stars

Vijay helped me through the entire process and made it really easy. He was a delight to work with and eased my worries about getting the perfect ring for my wife. When I did finally see the final prod... See more

Company replied


Company details

  1. #26 of 148 best companies in Jewelry Store
  2. #2 of 4 best companies in Jewelry Appraiser
  3. #14 of 55 best companies in Jewelry Designer
  4. #12 of 35 best companies in Jewellery Manufacturer

Written by the company

It must be really insane right? Buying jewelry online was unheard of 15 years ago, and now direct manufacturers like us can offer you amazing jewelry through the internet. But now how do you decide who to work with? There are definitely so many players out there but when it comes to this decision - it’s pretty simple! You pick us because of our credentials, passion for the work, and dedication to YOU. I cut my first diamond when I was 18 years old and put up my own jewelry manufacturing unit when I was 22. With more than 35 years of experience behind me, I got tired of selling to wholesalers or retailers on the street in 2008. They never paid their bills on time and I knew I could do more for the end consumer. So, I started Trijewels, one of the first online jewelry companies, for you. We are based out of New York City, have our own manufacturing unit, hand pick our own gemstones and offer more than 15,000 styles. In a short amount of time, we have grown our presence all over the world selling to more than 25000 customers. We’ve grown as the internet has grown - making sure that we are available on top marketplaces like Amazon, Ebay, Etsy and Walmart too! Jewelry is supposed to be handed down from generation to generation, and that is our goal for each and every piece that we send out. With Trijewels, the most important business decision is to look after you. You, the customer is our number one priority, any time you buy a piece of jewelry from us we are humbled - this is what we love to do! All of our jewelry and gemstones are sourced are conflict free from our factory and we try our best to use eco-friendly raw material. As a part of Jewelers Vigilance Committee and Better Business Bureau, you can be reassured that these pieces are made with the utmost care. All our pieces come with limited lifetime warranty and guarantee and with Appraisal Certificates for insurance replacement reasons.We hope you can give us a chance to be a part of your life and We become ‘Your Personal eJeweler’. By the way we are in the heart of New York City, very close to Times Square, if you are around and want to come over and meet us or want to see how jewelry is made please stop by, as we are a factory not a showroom you may need to call in advance and set up an appointment, just let us know a day in advance it is that easy. Best, Vijay M Bhatia GD, AJP(GIA) CEO & Founder TriJewels


Contact info

4.8

Excellent

TrustScore 5 out of 5

497 reviews

5-star
4-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(497)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You can do your shopping with peace of…

You can do your shopping with peace of mind Everything is perfect Thank you endlessly

October 9, 2023
Unprompted review
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Reply from TriJewels

Hi,
We're overjoyed to receive your feedback and to know that you found everything perfect during your shopping experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to hear that we were able to meet your expectations.
Best
Vijay B

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Rated 5 out of 5 stars

Excellent Servie!

Excellent service and follow up. Amazing response time and great help with an order! Highly recommend!

October 9, 2023
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Reply from TriJewels

Hi
Your words truly made our day! Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our service excellent and that our team's follow-up exceeded your expectations.
Best
Vijay B

Rated 5 out of 5 stars

Trijewels repeat, repeat, repeat customer.

I have used Trijewels on many occasions in the last 4 years. As I write this review I am getting all sorts of love. Vijay has always communicated and followed thru with his promise to provide an exceptionally great piece jewelry.

September 29, 2023
Unprompted review
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Reply from TriJewels

Hi
Thank you immensely for your continued trust and loyalty over the past four years. We are incredibly grateful for the opportunity to serve you and provide you with exceptional jewelry pieces time and time again.Thank you once again for choosing TriJewels for your jewelry needs.
Best
Vijay B

Rated 5 out of 5 stars

Issue resolved by owner

Issue resolved by owner.
Extremely happy with the 2.4mm diamond bracelet. Love it!

September 28, 2023
Unprompted review
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Reply from TriJewels

Hi
We're thrilled to hear that you're extremely happy with your 2.4mm diamond bracelet! Your satisfaction is our top priority, and we're delighted that the issue has been resolved to your satisfaction.
Best
Vijay B

Rated 5 out of 5 stars

Can’t Recommend Vijay Enough

Vijay is incredibly knowledgeable and personable. It’s evident that he’s not only passionate about what he does, but truly cares about the people he’s working with. He thoroughly walked me through the process and made sure I was making the most out of my budget.

September 16, 2023
Unprompted review
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Reply from TriJewels

Hi,
Thank you so much for your heartfelt words! We're absolutely thrilled to hear about your wonderful experience with us. His expertise, personable nature, and genuine care for our customers are what make him such an invaluable member of our team.
Best
Vijay B

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Rated 5 out of 5 stars

Great service

September 5, 2023
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Reply from TriJewels

Hi,
Thank you for taking the time to rate and review our service. We are thrilled to hear that you had a great experience with us.
Best
Vijay B

Rated 5 out of 5 stars

Great customer service!

September 22, 2023
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Reply from TriJewels

Hi,
Thank you for your valuable feedback. Glad you liked our services.If you have any issue or questions in future please reach out to us.
Best
Vijay B

Rated 5 out of 5 stars

I ordered 2 Sapphire Half Eternity…

I ordered 2 Sapphire Half Eternity Bands one Pink and one Blue..l
They are both perfect,gorgeous and beautifully made. I’m 100% satisfied as always with Trijewels!

September 14, 2023
Unprompted review
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Reply from TriJewels

Hi,
Your satisfaction means the world to us, Happy to know that you liked the Rings. Hope to see back soon. Thanks again!

Best
Vijay B

Rated 5 out of 5 stars

Thank you Vijay for helping me to pick…

Thank you Vijay for helping me to pick the perfect ring for my wife. She love it! Excellent experience through the moment I ordered it up to the time I pick it up.

September 17, 2023
Unprompted review
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Reply from TriJewels

Hi,
we loved making the ring it was super fun thank you again for giving us a chance and meeting your lovely wife too hope she enjoys the diamond engagement ring for many years to come.
always here to serve
Best
Vijay B

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Rated 4 out of 5 stars

Fed Ex Ruined the Whole Experience and the Day

We loved the Jewelry, it is beautiful. We were upset with the Fed Ex Delivery. Fed Ex told us the package would be delivered between 10 AM and 8 PM with an estimated delivery window between 11 and 2 PM. There is no way to track the Fed Ex vehicle to know where they were at so we sat home all day, on my fiance's birthday waiting for Fed Ex. They didn't arrive until 6 PM that night. This is UNACCEPTABLE!! I can track my pizza from pizza hut from the time it goes in the oven to the time they are in my driveway and I cant track a Fed Ex Vehicle! I will not order anything from you again if it is delivered by Fed Ex and requires a signature. This ruined our whole day and the whole experience with Trijewels.com. I will also never use Fed Ex again. People have lives and can't sit home all day waiting for Fed Ex to get there.

August 15, 2023
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Reply from TriJewels

HI
Glad you liked the product ..on a side note we can always ship to fedex location close to you ..we do that all the time ..we have to have signature required due to insurance reasons or else if lost we dont get paid.
anyways ..always here for you ..best
Vijay B

Rated 5 out of 5 stars

Trijewels goes above and beyond!

I ordered a ruby eternity ring to celebrate a big birthday. The ring arrived quickly and it was gorgeous. However, the height of the band was too high to fit under my engagement ring. Vijay quickly sent me two other samples to try. When those did not work, he said, "I like a good challenge." We measured my existing eternity wedding band and he was able to make a 3D printed ring with the measurements. He sent this along to me and it was a perfect match to my existing eternity wedding band. Trijewels waited until I returned from vacation to send the finish product and it is absolutely perfect! Trijewels are responsive and have great communication. They go above and beyond to make sure that what you take home is exactly what you want. The prices are extremely competitive and better than I have seen anywhere online. We will definitely be shopping here for all of our jewelry needs. And hopefully, the prototype that we designed may end up being an eternity band they sell on their site. It fits perfectly under an engagement ring without compromising on stone size.

August 22, 2023
Unprompted review
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Reply from TriJewels

Hi
with our inhouse factory we truly enjoying making jewelry for our customers as per their requirements and should be super happy with the same, any issue or questions in future pls reach out to us.
Best
Vijay B

Rated 5 out of 5 stars

I picked out the diamond I wanted and a…

I picked out the diamond I wanted and a band that was close to the correct fitting, but not quite. Once I placed my order, I immediately recieved a call from Vijay. He was very happy and excited to help me out and reassured me that he would make a ring to fit the diamond. The ring was shipped in the time frame I was quoted and arrived sooner than estimated date. Amazing customer service and prompt delivery, I will be using Vijay and TriJewels for all my jewelry needs in the future. 5 plus stars!

August 14, 2023
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Reply from TriJewels

HI
really enjoyed making the ring for you ..thank you for giving us a chance always here for you guys.
Best
Vijay B

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Rated 5 out of 5 stars

i bought a piece of jewelery for my…

i bought a piece of jewelery for my friend the jewelery i bought is very beautiful the jewelery in the shop everything looks beautiful i highly recommend this shop to anyone looking for a jewelery shop happy shopping🛍

July 21, 2023
Unprompted review
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Reply from TriJewels

HI
Awww thank you so much, been in business close to 25 years ..happy to make it just the way you guys asked us ..
always around
Best
Vijay B

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! Made sure that I was 1000% happy with my large purchase!

June 19, 2023
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Reply from TriJewels

Hi
thank you ..thank you for always coming back to us for more ..appreciate our friendship and relationship ..always here for you..
Best
Vijay B

Rated 5 out of 5 stars

Expert, personalized help in moments that will last a lifetime.

Vijay went above and beyond to help me design something custom for the big day. He provided expert advice on selecting suitable stones and educated me on the different qualities of the diamonds I was looking at. He was open to my ideas and could suggest other ways of thinking based on his years of expertise. We were so pleased with the engagement ring we bought our wedding rings from TriJewels also. Don't hesitate to reach out to him if you have something in mind.

June 1, 2023
Unprompted review
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Reply from TriJewels

Hi
We are so happy to be part of this lovely journey of yours ..glad we could make a gorgeous ring for you and your loved one..
always here for you
Best
Vijay B

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Rated 5 out of 5 stars

Great small business!

I am updating my original review after working with Vijay from TriJewels who went above and beyond to ensure I was happy. He ended up having my ring remade and it turned out beautiful! He kept in constant contact with me and truly wants to make his customers happy. Thank you so much for the amazing customer support and for my new beautiful ring!

May 31, 2023
Unprompted review
TriJewels logo

Reply from TriJewels

Hi
Thank you for giving us a chance to fix the issue we do make close to 3K plus products a year right here in NYC, so it could happen but glad you gave us a chance to do better
Always here for you, one call or email away be blessed with your new ring
Best
Vijay B

Rated 5 out of 5 stars

The ordering process was really easy…

The ordering process was really easy and I received my order within a couple of weeks! The rings I ordered were better than the pictures! Couldn’t be happier!

May 4, 2023
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Reply from TriJewels

Hi
thank you so much , we had fun making your rings..always around and happy to serve you guys.
best
Vijay B

Rated 5 out of 5 stars

Five

Five. Stars across-the-board you will be very pleased with. Tri jewels experience. The ring came out better than the picture. The communication level was impeccable. The delivery was immediately satisfaction truly guaranteed.

May 19, 2023
Unprompted review
TriJewels logo

Reply from TriJewels

HI
thank you so much for giving us a chance, pls let us now if you need any after sales service, we are happy to be there.
Best
Vijay B

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