Trinity Flooring Reviews 38

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

From our first initial meeting at the Tenterden showroom to the visit by Denise and Darren at home we have experienced a 5star plus service. Having the ability to bring large sample boards home in ord... See more

Rated 5 out of 5 stars

The company says it provides a hassle free service and that's exactly what we got. The whole process was made easy from our first visit to the Tenterden shop to completion of fitting. So pleased with... See more

Rated 5 out of 5 stars

We cannot praise Trinity Flooring enough! The whole team lead by Dennise are professional, courteous, hardworking and do everything in their power to ensure excellent workmanship. We have had luxury v... See more

Company replied

Rated 5 out of 5 stars

We have just moved to Tenterden and needed one room re-carpeting. We found Dennise at Trinity Flooring extremely helpful and very knowledgeable. Their prices are competitive and to suit all pockets.... See more

Company details

  1. Carpet Store
  2. Carpet Wholesaler

Written by the company

Trinity Flooring is an independent flooring retailer that prides itself on its professional hassle-free approach, ensuring customer satisfaction. We aim to give our customers stylish and affordable flooring. We have been trading as Trinity Flooring since 2013 but have been ‘in the business’ for over 20 years. We offer free advice, measures and estimates and we are more than happy to bring samples to your home. Both our Ashford showroom, on Henwood Industrial Estate with FREE parking outside, and Tenterden High Street Showrooms have a massive selection of carpets, vinyls, LVTs, laminates and engineered wood products. Samples are available for you to take home to match with existing furniture/decorations. Call us today on 01233 610700 to book an appointment with our estimator


Contact info

4.8

Excellent

TrustScore 5 out of 5

38 reviews

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Rated 5 out of 5 stars

Stellar Service

From our first initial meeting at the Tenterden showroom to the visit by Denise and Darren at home we have experienced a 5star plus service. Having the ability to bring large sample boards home in order for us to choose the optimum product for our home was fantastic. The preparation work done by Darren was most excellent, he operated quietly and efficiently and was very tidy and respectful of our home. The following day the actual fitting was done by John and another (who we apologise for his forgetting his name) they worked fast, professionally and again very tidily and again respected our home. The final flooring result has exceeded our expectations and the follow up call from Denise was truly appreciated. We will definitely use Trinity Flooring again in the very near future to extend our new flooring into other rooms. Thank you all for such a stellar service.

September 8, 2025
Unprompted review
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Rated 5 out of 5 stars

The company says it provides a hassle…

The company says it provides a hassle free service and that's exactly what we got. The whole process was made easy from our first visit to the Tenterden shop to completion of fitting. So pleased with our stair treads and matching runner and Mark the carpet fitter was very polite and helpful and did a brilliant job. If we need any more flooring, we'll be back

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

They have the best solution for every…

They have the best solution for every household carpet requirements very professional and speedy service
I wish to get my first floor carpets replaced with tiles and I will come to this shop again
Guided us on making the right choice.
Well done Denise, Vikki & the rest!

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Cheerful,friendly and professional.

Cheerful, knowledgeable and helpful staff. The Fitters, John and Darren, were so professional and skilled and completed an exceptional job. The product is great and has transformed our Dining room and Hallway. Highly recommended.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

LVT Installation

Trinity Flooring arranged for LVT installation at our property, including the levelling screeding process. From beginning to end, the service offered has been exceptional right from the quoting process, to installation and even aftercare. The team that installed our LVT were courteous and professional and got the job completed within the estimated time. After we had a few issues with lifting planks after installation, the team at Trinity Flooring arranged for these to be fixed within a couple of days. I cannot recommend them highly enough - great service.

February 20, 2025
Unprompted review
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Reply from Trinity Flooring

Thank you! It was a pleasure to complete this project with you. Trinity Flooring

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Rated 5 out of 5 stars

Trinity Flooring - definitely 5 stars!

We cannot praise Trinity Flooring enough! The whole team lead by Dennise are professional, courteous, hardworking and do everything in their power to ensure excellent workmanship. We have had luxury vinyl fitted in most rooms on the ground floor, as well as new carpet on the stairs and landing. Dennise gives sound and knowledgeable advice when deciding which flooring is best for your needs, and will visit your home with samples however many times is necessary. Communication is prompt throughout and nothing is too much trouble. We are thrilled with our new flooring and carpet. In fact we have more rooms to complete and will definitely return to Trinity Flooring.

February 3, 2025
Unprompted review
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Reply from Trinity Flooring

Thank you for your lovely review. It was a pleasure to complete this project with you.

Rated 5 out of 5 stars

Excellent Service from Trinity Flooring

Trinity Flooring recently fitted a luxury vinyl tile floor in our hallway. They were an excellent company to work with; organised, courteous and thoroughly professional. The whole experience, from choosing the new flooring to the completed job, was extremely well managed. We love our new floor and would not hesitate to recommend Trinity to others. I am sure we will use them again.

January 9, 2025
Unprompted review
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Reply from Trinity Flooring

Thank you for your lovely review. it was a pleasure to complete this project with you!

Rated 5 out of 5 stars

Superb Service

The team at Trinity Flooring are very professional and efficient. Recently they replaced the carpet in my one bedroom flat and vinyl in the kitchen. From assisting with choice of carpet / vinyl; to meeting for the measurements; to fitting - they made the whole process effortless.
This is about the third time I have used Trinity Flooring and will certainly return.

September 18, 2024
Unprompted review
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Reply from Trinity Flooring

Thank you for your continuing support of Trinity Flooring! It's been a pleasure to complete another project with you.

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Rated 5 out of 5 stars

Great service

We have just moved to Tenterden and needed one room re-carpeting. We found Dennise at Trinity Flooring extremely helpful and very knowledgeable. Their prices are competitive and to suit all pockets. When the fitters, who are employed by the company, arrived they were very polite and friendly. They did a great job and cleaned up properly behind themselves. Overall, a great company to deal with and we would certainly use them again when needed. Thoroughly recommend them.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Our 5* experience with Trinity flooring

Our experience with Trinity flooring from start to finish has been excellent. We were warmly welcomed into the Ashford showroom on our first visit with our greyhound Moe who received lots of fuss. The team were on hand to advise on different flooring types and styles, and allowed us to take away various samples on many occasions while we were deciding which style and colour would best suit our new kitchen.

The measuring service was very efficient and the prep work and fitting was of high quality. We have also received excellent after service which we could not fault.

We are very happy with our new LVT tile flooring in our kitchen, and wouldn't hesitate to recommend Trinity Flooring.

April 29, 2024
Unprompted review
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Reply from Trinity Flooring

Thank you Stella. It was our pleasure to complete this project with you

Rated 5 out of 5 stars

New carpets and vinyl flooring

We have new bedroom carpets and bathroom vinyls and I'm very pleased with the workmanship. The fitters arrived promptly on the arranged days and undertook the work very quickly. Once finished, they left the house in a very clean and tidy state. Would highly recommend.

April 23, 2024
Unprompted review
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Reply from Trinity Flooring

Thank you Mr Thomas.

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Rated 5 out of 5 stars

New flooring in entire house while we were absent

We needed new flooring virtually throughout our house. Trinity Flooring worked closely with us to select the right products as well as on design considerations. They were knowledgeable about their products and the installation process. Our house needed to be emptied for a leveling screed to be laid, and Trinity Flooring were even willing to assist us in that effort (although we eventually used a removals company).

In addition to these considerations, we needed the project to be completed while we were out of the UK. Trinity Flooring was willing to work with our scheduling constraints, including working around other trades people who were completing other work in our house during our absence. Trinity Flooring completed their work exactly as scheduled, and the new flooring is simply lovely and everything we had hoped it would be.

February 10, 2024
Unprompted review
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Reply from Trinity Flooring

Thank you! It was our absolute pleasure to work with you on this project!

Rated 5 out of 5 stars

Great job done

Just had a bedroom carpet fitted. The fitter was extremely polite and very particular about his work. Really good job. Would recommend.
Thanks Trinity Carpets

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Definitely recommended

Very happy with the service from start to finish. No pushy salespeople, plenty of samples to allow you to make up your mind in your own time plus excellent workmanship to screed the floor then lay it. Would definitely recommend.

September 6, 2023
Unprompted review
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Reply from Trinity Flooring

Thank you Clare. It was a pleasure to complete this project with you!

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Rated 5 out of 5 stars

Outstanding …

Can't beat the staff for helping and so friendly . Fitting is 100% top class , not rushed , fitted with perfection . Top quality product with a price tag that's affordable .
Definitely the only flooring place to go to

August 22, 2023
Unprompted review

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