An almighty lightning storm/ strike caused our battery feeding our house and providing back up - to fail. I tried everything to see if this could get fixed etc, but to no avail. I therefore contacted... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
SR Gill carried out the repair works in our home. They were friendly, professional and hardworking, keeping us updated at all times. Big thanks to Ryan, Alex and the rest of the team who were amazin... See more
Company replied
Had a flood from bathroom into lounge and Trinity have been fab so far. Elijah the engineer came out today to assess, test and start to dry the place out. He was extremely polite, friendly, helpful an... See more
Company replied
Following a leak in the 50 Gallon water tank in the loft I telephoned the emergency call out - Policy Expert / Trinity Claims - they sent a plumber really quickly to isolate the tank. That was the S... See more
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Company details
- Small Claims Assistance Service
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Money & Insurance
About Trinity Claims
Written by the company
Your claims management solution.
Trinity Claims provides a dedicated claims handling service to our sister company, Policy Expert. Our teams combine the use of our proprietary technology with traditional customer service values to deliver a market-leading claims experience when our customers need us the most.
Contact info
TRINITY CLAIMS, TN9 1RS, TONBRIDGE, United Kingdom
- 01732 367411
- info@trinityclaims.co.uk
- trinityclaims.co.uk
4.5
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Good communications
Good communications via the Portal, with prompt responses and updates.
June 12, 2026
Reply from Trinity Claims
Good afternoon Mr Walsh,
We are pleased you found our portal communications effective and timely. We appreciate your feedback.
If there was anything we could have done to make this a 5* experience for you, please let us know by emailing your comments to feedback@trinityclaims.co.uk
Best wishes,
Ellie
Amazing company
Had to put a claim in for the first time due to accidental damage to my couch by my SEN child company was quick at responding and sending someone out very friendly and gave a cash settlement offer quickly with the value of the couch in full
June 12, 2026
Reply from Trinity Claims
Good afternoon Ms Allen,
We are so glad we could assist you quickly and efficiently with your claim, especially during a challenging time. Thank you for sharing your positive experience.
Best wishes,
Ellie
Over all great experience
I didn’t agree with trinity outcome so got my own, and after that the process was quick easy and super smooth would certainly recommend. Thank you made a stressful
Period less stressful
June 12, 2026
Reply from Trinity Claims
Good afternoon Miss Donoghue,
We're so glad to hear that the process became quick and smooth for you, making a stressful period less so. Thank you for your kind words and recommendation!
Best wishes,
Ellie
Trinity claims were very helpful in…
Trinity claims were very helpful in processing my claim, with good communication and pleasant and professional staff
June 12, 2026
Reply from Trinity Claims
Good afternoon Mrs Mallon,
We're happy to hear our team was helpful with your claim, providing good communication and professional service. Thank you for your feedback.
Best wishes,
Ellie
The surveyor and drying team were…
The surveyor and drying team were excellent very courteous and polite with great expertise in their field
June 11, 2026
Reply from Trinity Claims
Good afternoon Mr Payne,
We're delighted to hear our team was courteous, polite, and demonstrated great expertise. Thank you for your feedback.
Best wishes,
Ellie
Recent claim
The claim was handled quickly and efficiently with friendly and helpful staff
June 8, 2026
Reply from Trinity Claims
Hello Lindsey
We are pleased your claim was handled quickly and efficiently by our friendly, helpful staff.
Kind regards
Kerrie
It was long and painful
June 9, 2026
Reply from Trinity Claims
Good morning Mr Abdulialil,
We appreciate you leaving us with your feedback.
Upon review of the file, we can now see the claim was dealt with under the correct peril once the relevant evidence was provided.
Best wishes,
Ellie
Great job
Quick and easy to fill out forms. They do all the hard work finding like for like items. Has been easy to deal with the team. I’ve been with them for few years now and still brilliant company
June 11, 2026
Reply from Trinity Claims
Hello Miss Jones
We appreciate your feedback. We're happy to hear that you found our forms easy to complete and our team helpful in finding like-for-like items.
Kind regards
Kerrie
Difficulty for an old lady to send documents on line
As an 86 year old widow I found it difficult to complete the things you needed on the computer. I could not upload the necessary document and just wish it would have been possible to speak to an agent for advice and help. Once I had managed to send you the necessary document for my claim via an email you were very prompt ib settling the claim. Thank you.
June 11, 2026
Reply from Trinity Claims
Good morning,
Thank you for leaving us with your feedback.
We understand our online portal may not be for everyone so please rest assured that we are happy to help via telephone or email between 9am and 5pm, Monday to Friday.
Our Customer Relations Team will review the claim in full and a member of the team will be in touch in due course.
Best wishes,
Ellie
Highly recommend
Arrived exactly when they said they would. Well mannered, polite and helpful left everywhere clean and tidy
June 11, 2026
Reply from Trinity Claims
Hello John
We are delighted to hear our team arrived promptly, was polite, and left everything clean. Thank you for your feedback.
Kind regards
Kerrie
Excellent communication very quickly…
Excellent communication very quickly assessed and initiated a wonderful team to undertake the necessary work required in a very satisfactory time scale.
We were 100% happy with the response and actions taken.
May 27, 2026
Reply from Trinity Claims
Hello John
We appreciate you sharing your feedback. We are happy to hear our communication was excellent and our team initiated the work quickly.
Kind regards
Kerrie
Kept informed we'll throughout claim…
Kept informed we'll throughout claim gandling
June 11, 2026
Unprompted review
Reply from Trinity Claims
Good afternoon,
Thank you for taking the time to leave us with your kind review.
So that we can trace your claim and pass your feedback on to the relevant team, please send us your policy number and claim reference to feedback@trinityclaims.co.uk
Best wishes,
Ellie
Brilliant response time
Brilliant response time. Well organised tradesmen came to evaluate what work was needed, we were kept updated with regard to the status of our claim
June 10, 2026
Reply from Trinity Claims
Hello Martyn
We appreciate your feedback. We're happy to hear about our brilliant response time, organised tradesmen, and consistent updates on your claim.
Kind regards
Kerrie
Prompt responses
Prompt responses. Calls from staff when required. Friendly. Necessary work was completed without dispute. Thank you.
May 20, 2026
Reply from Trinity Claims
Hello Susan
We appreciate your feedback. We're glad our prompt responses and friendly staff ensured the necessary work was completed smoothly.
Kind regards
Kerrie
All online
I don’t like the fact that it is all online and not easy for people who are not computer aware
June 9, 2026
Reply from Trinity Claims
Hello Ann
Thank you for your feedback. We understand that an online-only service may not be suitable for everyone, especially those who are less confident with technology. We appreciate your comments and are always happy to provide support where needed.
Kind regards
Kerrie
Excellent response to claim
The company was quick to respond to my claim. The company they chose to do the work was excellent. Everyone was helpful and always polite
April 29, 2026
Reply from Trinity Claims
Hello Sandra
We appreciate your feedback. We're happy to hear our quick response and the chosen company's excellent work, along with our polite team, met your expectations.
Kind regards
Kerrie
Good overall experience
Online portal feels a little disjointed but I did receive prompt replies and once I spoke with a claims handler I was reassured and my claim was settled immediately. However, I am still waiting for the recovery team to secure my excess from the third party.
May 29, 2026
Reply from Trinity Claims
Hello Mr Brooker
We appreciate your feedback. We're glad to hear your claim was settled promptly. We are actively working to secure your excess from the third party.
Kind regards
Kerrie
Great comms and fast workmen dealing…
Great comms and fast workmen dealing with problems
June 9, 2026
Reply from Trinity Claims
Hello
We're glad to hear our team provided great communication and fast service. We appreciate your feedback.
Kind regards
Kerrie
Was able to speak I’m the phone to a…
Was able to speak I’m the phone to a person throughout.They were helpful and pleasant .The actual repair of the window was excellent.The 2 guys who did it were super efficient despite torrential rain and got the job done.They were nice.
June 9, 2026
Reply from Trinity Claims
Hello
Thank you for your feedback. We're glad our team was helpful and pleasant, and that the window repair was excellent despite the weather. We appreciate you sharing your positive experience.
Kind regards
Kerrie
Was frustrated at the beginning I would…
Was frustrated at the beginning I would rather speak to a person but the portal was quick and means you can reply at a time that suits you.
June 9, 2026
Reply from Trinity Claims
Hello Miss Buckingham
We appreciate your feedback. We understand your initial frustration and are glad our portal ultimately offered convenience. We are always working to improve our services.
Kind regards
Kerrie
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