This is a 5 star review for Ethan of 1st response. We were confronted with what looked like an impossible task. He explained there procedures and simply got on with the job. His communication was good... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is a very simple system to be able to chat to someone so easily on the messaging and I found uploading the evidence on my phone a really simple task. I must say it has been the most efficient insu... See more
Company replied
S R Gill Builders Ltd team did an excellent job undertaking the insurance repair works. A special thank you to Ryan for managing the process so well and to Alex for the quality of workmanship. Altoge... See more
Company replied
Whilst Trinity was a challenge when it came to my claim which took a very long time from claim to completion, with very poor communication.. it was a massive relief to have Ryan and team proactively m... See more
Company replied
Company details
- Small Claims Assistance Service
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Money & Insurance
About Trinity Claims
Written by the company
Your claims management solution.
Trinity Claims provides a dedicated claims handling service to our sister company, Policy Expert. Our teams combine the use of our proprietary technology with traditional customer service values to deliver a market-leading claims experience when our customers need us the most.
Contact info
TRINITY CLAIMS, TN9 1RS, TONBRIDGE, United Kingdom
- 01732 367411
- info@trinityclaims.co.uk
- trinityclaims.co.uk
4.5
Excellent
9K reviews
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Very accommodating
Very accommodating with dates, kept in touch, worked hard, quick and efficient, gave updates on what was happening.
April 23, 2026
Reply from Trinity Claims
Hello Sarah
We appreciate you sharing your feedback. We're happy to learn that we were accommodating with dates, kept in touch, worked hard, and were quick and efficient.
Kind regards
Kerrie
If your insurance company used trinity claims to handle claims- dont buy with them!
They use contracted surveyors who are one man bands that are on cheap. They redused claims to keep the company happy and get more contracts. Very smart business technique however they leave us in the dark when we need our insurance.
I had storm damage that was on the national warning. They still said the storm was not valid dur to it being 5 mph less then their requirment. Yes your heard me right 5mph less so refused to pay for my damage.
Stay away from this company. When you buy insurance from any company ask them who handles their claims. If they say trinity then dont take it.
October 1, 2025
Unprompted review
Reply from Trinity Claims
Hello Ali
We’re sorry to read your feedback. Unfortunately, we’re unable to identify your claim from the details provided in your review.
Please email your claim reference and contact details to feedback@trinityclaims.co.uk so we can investigate your concerns further.
Kind regards
Kerrie
I was nervous at first as all online…
I was nervous at first as all online unless a problem occurred ( which it didnt ) I uploaded my ‘proofs of purchase) for the 2 stolen items plus pictures of the damage that was caused plus 1 visit from their windows assessor. I chose to use my own window repairer and Trinity obtained the quote from them and a settlement was agreed in less than 3 weeks from the burglary. I had forgotten to add 1 invoice that I then uploaded and it was added to the settlement immediately Everything was much simpler than I was expecting. Thank you Melinda
May 8, 2026
Reply from Trinity Claims
Hello Mrs Anderson
We're happy to hear that the claim process was simpler than you anticipated. We appreciate you sharing your experience and are glad we could efficiently assist you following the burglary.
Kind regards
Kerrie
Reply from Trinity Claims
Hello Elizabeth
We appreciate you taking the time to share your positive experience. We are so glad that you found our service helpful and efficient.
Kind regards
Kerrie
Reply from Trinity Claims
Hello Kelvyn
We're happy to hear that our instructions were clear and our responses were swift. Thank you for your positive feedback.
Kind regards
Kerrie
I thought everywhere/ issue would be…
I thought everywhere/ issue would be resolved with my gold membership but supposedly it isn't
May 8, 2026
Reply from Trinity Claims
Hello Stuart
We appreciate your feedback and regret that your gold membership did not meet your expectations.
Kind regards
Kerrie
Reply from Trinity Claims
Hello Alfreda
Thank you for taking the time to share your positive experience with us. We're delighted to hear your feedback and will ensure it is shared with the relevant team.
Kind regards
Kerrie
Trinity kept me updated about the…
Trinity kept me updated about the progress of my claim . The work done was very thorough and completed well by the contractor.
May 8, 2026
Reply from Trinity Claims
Hello Mr Millar
We appreciate your feedback. We're happy to hear that you were kept informed about your claim's progress and that the contractor completed thorough work to a high standard.
Kind regards
Kerrie
I have found the service to be very…
I have found the service to be very responsive and the claim is processing quickly and efficiently.
May 8, 2026
Reply from Trinity Claims
Hello Gemma
We appreciate your feedback and are happy to learn that our service is very responsive and that the claim is being processed quickly and efficiently.
Kind regards
Kerrie
Reply from Trinity Claims
Hello Neil
We're happy to hear that the process was smooth and informative for you. Thank you for your positive feedback.
Kind regards
Kerrie
The company its self was great but…
The company its self was great but surveyor was trying to not let me get paid out saying he couldn’t see water damage when it was clearly there. But the company sorted this out when I sent my own proof
May 8, 2026
Reply from Trinity Claims
Hello Yasmine
We're glad the company as a whole met your expectations. We're sorry you experienced difficulty with the surveyor and appreciate you providing additional proof.
Kind regards
Kerrie
Everything was prompt and professional…
Everything was prompt and professional , easy to deal with , also quick responses and updates
May 7, 2026
Reply from Trinity Claims
Hello William
We appreciate your feedback and are happy to learn that everything was prompt and professional. It's great to hear that we were easy to deal with and quick to respond.
Kind regards
Kerrie
Brandon was so helpful explaining about…
Brandon was so helpful explaining about what would be happening to my property making sure everything was safe for me as I have a disability.His manner was extremely pleasant and a pleasure to meet him.
May 7, 2026
Reply from Trinity Claims
Hello Karen
We're happy to hear that our team member was so helpful and made sure you felt safe and informed about the process, especially given your circumstances. We appreciate your positive feedback.
Kind regards
Kerrie
Thank you to all of the team involved…
Thank you to all of the team involved during the process of my claim, you have all been most professional and always helpful in the process of handling my claim.
This is the first time I’ve made a claim on line, I found the procedure easy to follow when sending information etc. If I was unsure of anything it was so easy to send a message and always get a reply with a clear answer back, and within a short time too.
Thank you for your excellent service.
Kind regards Michael.
May 7, 2026
Reply from Trinity Claims
Hello Mick
We appreciate your kind words and are so glad to hear that our team provided professional and helpful service during your claim. It's great you found the online procedure easy to follow and our replies clear and prompt.
Kind regards
Kerrie
Very slow to respond
Very slow to respond, chased for documents that they only had. After making an offer they pursued me for an immediate answer despite having their own response time of 5 working days. Finally the settlement offer was very poor.
Wish I'd used a different insurer and won't be renewing
April 23, 2026
Reply from Trinity Claims
Hello Brian
We appreciate your feedback and understand you were unhappy with the service you received.
We have reviewed your claim and see that the settlement offered was in line with your policy terms. However, please be assured that we have referred the matter to our Customer Relations team for further attention.
Kind regards
Kerrie
Reply from Trinity Claims
Hello Alexander
We're happy our claim process was easy for you. Thank you for your feedback.
Kind regards
Kerrie
Nearly 4 months since the claim and its half fixed with no response when chased
Initially after a slow start we were impressed with Trinity but after the first phase of work we have been waiting nearly 7 weeks for the second phase to be approved meaning upheaval on our drive and in the garden which is very stressful. Unable to enjoy the garden and staring at oil tanks destroying our lawn, skips, portaloo, holding tanks, a dug up drive and fencing is very depressing for everyone having to see it ( right in view of the village) Messages on the portal are not even being read and I’m regretting signing up with them for another year in light of all this. Awful customer service!
May 7, 2026
Unprompted review
Reply from Trinity Claims
Hello Ms Wilson
We appreciate you sharing your experience. We're sorry to hear about the delays and the disruption this has caused to your property and garden. Please be assured that we have carefully reviewed the details and have referred the matter to our Customer Relations team for further attention.
Kind regards
Kerrie
All works clearly explained and…
All works clearly explained and documented. The representatives were professional and work hard to clear affected items
May 6, 2026
Unprompted review
Reply from Trinity Claims
Hello Christine
Thank you for your review. We’re pleased to hear you found the works clearly explained and our team professional throughout.
We’re unable to identify your claim from the details provided. Please email your claim reference and contact details to feedback@trinityclaims.co.uk so we can look into this further.
Kind regards
Kerrie
S R Gill Builders Ltd team did an…
S R Gill Builders Ltd team did an excellent job undertaking the insurance repair works. A special thank you to Ryan for managing the process so well and to Alex for the quality of workmanship. Altogether, I am very pleased with the outcome and the timely service that has been provided.
However, only 3 stars can be given to Trinity Claims for their not so good management of this claim.
April 27, 2026
Unprompted review
Reply from Trinity Claims
Good afternoon,
We're happy to hear that the repair work met your expectations! We appreciate your positive feedback regarding the team's workmanship and management of the process.
We value your comments and your feedback regarding the claim management will be passed on to the relevant department.
Best wishes,
Ellie
The damp specialist is very thorough…
The damp specialist is very thorough and makes sure the plans are understood, and leaves everything tidy
May 6, 2026
Reply from Trinity Claims
Good afternoon Mr Pond,
We appreciate you taking the time to share your experience. We are happy to hear that the specialist was thorough, explained the plans well, and left everything tidy.
Best wishes,
Ellie
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