Tripbookfly Reviews 224

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness and professionalism, making the booking process smooth and stress-free. Many people appreciate the personalized assistance received, with staff members going above and beyond to find suitable options and answer all questions. However, some customers also noted significant issues with the website and pricing. People reported that the prices advertised online were often not available, leading to higher costs or unavailable flights after attempting to book. This discrepancy in pricing and the need to re-book at a higher rate caused frustration for a number of consumers.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise specific... See more

Price

Users describe ambiguous interactions with price. Many customers report that the prices displayed online are... See more

Booking process

Customers consistently note ambiguous experiences with the booking process. Many reviewers report issues such... See more

Website

Reviewers express significant dissatisfaction with the website. Many customers report that prices shown... See more

Service

People report positive experiences with service. Customers consistently praise the efficiency, knowledge, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

With the way overpriced fares by airlines presumably for spring break, Ric got me a fare that was well below those found elsewhere online. Though it was higher than the initial quote from their site,... See more

Rated 5 out of 5 stars

Emma was wonderful to work with. However, as all the other reviews state you don’t get the price advertised. It was quite a bit higher so I declined since I was able to find cheaper at another airlin... See more

Rated 5 out of 5 stars

I had such a great experience with the customer service team while purchasing my flight! From the moment I reached out, they were incredibly friendly, patient, and genuinely eager to help. They walked... See more

Rated 5 out of 5 stars

(Yesterday 1/6) At first I was a little hesitant about the site and I did state that to the representative, Kate, but she assured me everything was fine. I received emails and all information needed w... See more


Company details

Written by the company

We, at Tripbookfly.com firmly believe in customer satisfaction and that’s at the core of what we do. When it comes to you, our customer, Tripbookfly aims to provide unparalleled service along with some of the most affordable prices in the market. Your time is valuable, and we have travel experts standing by to help you sort through the many travel options at your fingertips. Give us a call and let our team help you book your perfect trip!


Contact info

4.2

Great

TrustScore 4 out of 5

224 reviews

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1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ben was great!…

Ben was incredibly helpful in getting the tickets I needed at a reasonable price. He even helped me add an additional ticket for my daughter’s friend a few days later! Highly recommended! Thanks!

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Rick was amazing

Rick was amazing. He helped answer all of my questions confidently and helped find me an affordable flight for my family and I. Thank you Rick!

February 25, 2025
Unprompted review
Rated 4 out of 5 stars

I would rate Kate Garcia a 5

I would rate Kate Garcia a 5. She was professional, friendly and got me on a flight. I don’t usually like to use third party sites because I’ve been burnt before and I wasn’t happy when the round trip flights I chose came back 24 hours later as no more economy fares. Of course only I had to go for the higher fare because it was too late to book anything else. Kate was great that’s why I stayed with the booking.

February 18, 2025
Unprompted review
Rated 4 out of 5 stars

I worked with Kate

I worked with Kate. I was skeptical of using this third party for flight reservations since it’s so much money. I was so excited I found a round trip to Seattle for 2 for under $500 on Fare Scraper…but then they called and said that price wasn’t available and it would be about $800. It’s still cheaper than going through Southwest, but I’m disappointed it wasn’t the price they had advertised when I gave them my card information. They were kind and good at communicating with emails for confirmation.

February 20, 2025
Unprompted review
Rated 4 out of 5 stars

I haven't used a 3rd party to book a…

I haven't used a 3rd party to book a flight before, but was willing to try it since the prices were so high directly through Southwest, during spring break. The price I selected was about $650 for 2 tickets, but didn't hear anything back until the next day in the afternoon, and Ethan said that price isn't available any more, but would now be about double, $1,297 for 2 tickets, but that was the best price they could get me and I still needed the tickets and this price was less than going through Southwest directly, so I had to buy them. I wished it could have been closer to the price I chose, but flight times were descent and so I took it. Ethan explained why and helped me select flights that would work for my trip. He was pleasant to work with and followed up with me that made me more comfortable with using a 3rd party to book it. Thanks to Ethan he made it a little easier. It would have been a 5 star review if the price I chose was the price I would have received but gave it a 4 star due to Ethan's help and communication and pleasant customer service skills.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff and was helped out by Emma and easy talking over the phone, staff was very helpful with directions on booking the best flights ! Will book again !

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Emma was The Best!

Emma was very polite, proficient, and professional, and followed up to make sure I was satisfied with the service. I would recommend this agency to all who are looking to save on future flights.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Rick/ extension 1008

Rick was very helpful and patient while helping to book our Vacation, He answered all of our questions and made sure we understood everything. Thanks again Rick for all of your help and for being so Patient

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered two tickets from Chicago to…

I ordered two tickets from Chicago to Miami for $791. A day later I received an email from Tripbookfly that I need to contact with them. I reached the office and they said I need to pay right now $900 because they can’t get tickets for $791. Don’t make a deal with this company. This is a scam!!!!

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Ethan Jones was helpful, patient and engaging.

Ethan Jones was extremely helpful and patient during my booking. I had never booked flights with an operator and Ethan made the experience easy. He was thorough with his explanations, was easy to understand and showed infinite patience booking a flight for 6 people and answering my many questions. I had some follow up questions and emailed Ethan asking him to call me. I received a call back within the hour. I am happy with my booking and have confidence that my trip will go as smoothly as Ethan predicted. Thank you Ethan!

January 16, 2025
Unprompted review

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