Tripbookfly Reviews 224

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness and professionalism, making the booking process smooth and stress-free. Many people appreciate the personalized assistance received, with staff members going above and beyond to find suitable options and answer all questions. However, some customers also noted significant issues with the website and pricing. People reported that the prices advertised online were often not available, leading to higher costs or unavailable flights after attempting to book. This discrepancy in pricing and the need to re-book at a higher rate caused frustration for a number of consumers.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise specific... See more

Price

Users describe ambiguous interactions with price. Many customers report that the prices displayed online are... See more

Booking process

Customers consistently note ambiguous experiences with the booking process. Many reviewers report issues such... See more

Website

Reviewers express significant dissatisfaction with the website. Many customers report that prices shown... See more

Service

People report positive experiences with service. Customers consistently praise the efficiency, knowledge, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

With the way overpriced fares by airlines presumably for spring break, Ric got me a fare that was well below those found elsewhere online. Though it was higher than the initial quote from their site,... See more

Rated 5 out of 5 stars

Emma was wonderful to work with. However, as all the other reviews state you don’t get the price advertised. It was quite a bit higher so I declined since I was able to find cheaper at another airlin... See more

Rated 5 out of 5 stars

I had such a great experience with the customer service team while purchasing my flight! From the moment I reached out, they were incredibly friendly, patient, and genuinely eager to help. They walked... See more

Rated 5 out of 5 stars

(Yesterday 1/6) At first I was a little hesitant about the site and I did state that to the representative, Kate, but she assured me everything was fine. I received emails and all information needed w... See more


Company details

Written by the company

We, at Tripbookfly.com firmly believe in customer satisfaction and that’s at the core of what we do. When it comes to you, our customer, Tripbookfly aims to provide unparalleled service along with some of the most affordable prices in the market. Your time is valuable, and we have travel experts standing by to help you sort through the many travel options at your fingertips. Give us a call and let our team help you book your perfect trip!


Contact info

4.2

Great

TrustScore 4 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clear explanation

I had a call with Ana , everything was smooth and clear. She helped me to understand all the issues I have been concerned.
Thanks a lot!

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Lenny!

I’d already booked a flight for my daughter but we found out the morning of the flight that since she’d missed the email to confirm it, the reservation was never completed. Lenny was awesome helping us to get our daughter home in time for her grandmother’s funeral and then back in time for classes. He was so patient and helpful as we had him check multiple cities. He was finally able to find a flight to an alternate city nearby that met within our timeline and he did so at the original price. Lenny was able to bring his calmness and expertise into an already stressful situation. My family and I are so grateful because it was starting to look like my daughter wasn’t going to be able to get there in time. Thanks so much!!!

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Ana tripbookfly.com

Ana. They offer excellent service and always try to help you and offer you the best possible. Thank you for the excellent service. I recommend her.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Lenny was a wonderful agent

Lenny was a wonderful agent! He made the process of booking a trip for my entire family extremely smooth. He worked within our desired dates of travel and found a trip that was perfect. Our thanks go out to him for the great experience!

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Jerry was very helpful today

Jerry was very helpful today in my attempt to remake my reservation which you cancelled when I didn't see and open your email. Although he was able to book me on the same flight, he was not able to do it at the original price which was disappointing.

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Kristina

Kristina was amazing! She spent considerable time going over several flight plan options for my round trip to SC. She made is very easy on me because she did all the price comparison work. She is a patient, polite
Person . I appreciate her knowledge of the prices and best seat choices for the price. I would love to work with her every time I need to fly somewhere.

January 3, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look