I’ve been using Triple-A since July, and my experience has been excellent so far. Transactions are processed quickly, and everything works smoothly without delays or issues. The platform is reliable a... See more
Company replied
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See what reviewers are saying
Sometimes an unknown error appears, but if you wait for a new password, everything works.
Terrible customer support. My crypto withdrawals from G2G were blocked. I was asked to complete KYC, and I successfully submitted my passport over two weeks ago through their secure link (Ticket #1128... See more
Company replied
I was unable to receive my refund for a long time because the OTP code that was sent to me kept being incorrect. Unfortunately, there seem to be multiple issues with the company’s service system. T... See more
Company replied
Company details
- #35 of 42 best companies in Cryptocurrency Service
- #169 of 177 best companies in Alternative Financial Service
- #27 of 30 best companies in Money Transfer Service
- #45 of 52 best companies in Payment Service
Written by the company
Triple-A is a global payment institution licensed in the United States, Europe, and Singapore, enabling businesses worldwide to pay and get paid in both local and digital currencies. We empower businesses such as Razer, Farfetch, Alternative Airlines, Du, and Grab to reach over 700M digital currency owners, boost revenue, and optimize costs through stablecoin and cryptocurrency payments, while eliminating volatility, custody, and compliance risks. Our commitment is to build a more efficient, inclusive global payment ecosystem by bridging the gap between local and digital currencies. Registered with the United States Financial Crimes Enforcement Network (FinCEN), licensed by the Monetary Authority of Singapore (MAS), and Banque de France’s ACPR in Europe, Triple-A is trusted by over 1,000 enterprise businesses worldwide to make global crypto payments simple, secure, and cost-effective.
Contact info
United States
- support@triple-a.io
- triple-a.io
You should know
3.5
Average
323 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
took my money without confirming the…
took my money without confirming the order due to an "payment issue"
February 10, 2026
Unprompted review
Reply from Triple-A
Hi MJ
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Triple-A refuses to refund money that's in their wallet for services not rendered
Sent ETH to Triple-A's wallet for a Farfetch.com purchase. Due to a network selection error, their system didn't detect the payment sent and no order was created.
I proceeded to pay the order via credit card instead and the order is complete.
I requested a refund since the funds are in their wallet and no service was rendered.
Triple-A refused simply stating they do not support and they cannot proceed with operations on those funds and that's it.
The funds are sitting in their wallet address - confirmed on the blockchain. Accessing them requires only a simple 2-min configuration that any crypto payment processor should be able to handle.
Despite multiple refund requests and emails sent, even providing technical instructions, Triple-A is keeping customer funds rather than making a basic effort to return them.
Bottom line: if you ever make an error using Triple-A's crypto payments, they may simply keep your money. Proceed with caution.
Will update this review if they do refund the money.
January 29, 2026
Unprompted review
Reply from Triple-A
Hi MJ
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Super super slow response
Super super slow response, non responsive, especially when timing matters in transactions.
Please make sure that customer responds in a timely manner, within 24 hours.
January 29, 2026
Unprompted review
Reply from Triple-A
Hi george
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
If you would like to provide this information privately, please reach out to support@triple-a.io and mention this review.
Thank you for your patience, and we look forward to your reply.
Too much fee without any prior notice or warning
I requested my payment withdrawal from G2G through Triple-A. They took an excessive amount of fees for my withdrawal without any notice, nor was there any warning before making my withdrawal from G2G or Triple-A.
January 19, 2026
Unprompted review
Reply from Triple-A
Hi Bonfire
We're sorry to hear about your experience and understand how frustrating this must be.
We understand your concern regarding the fees applied to your transaction. We recommend reaching out to the merchant G2G directly for a detailed breakdown or clarification of these charges.
Thank you for your understanding.
Professional and effective support
I had a very positive experience with Triple-A support.
Despite the complexity of my case, the team handled it professionally and patiently.
I would especially like to thank Valentin Atger for his clear communication, responsiveness, and willingness to find a fair solution. The issue was resolved successfully, and the funds were returned.
Overall, the support process was transparent and well managed.
Thank you for your assistance.
January 14, 2026
Unprompted review
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Excellent 👌👌👌👍👍
January 1, 2026
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Not professional at all.
January 1, 2026
Reply from Triple-A
Hi there,
We’ve checked your case and have already processed the refund. If you need any further assistance, please reach out to support@triple-a.io. We’ll be happy to help. Thank you.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reply from Triple-A
Thanks for the positive review! We're glad everything went smoothly. Looking forward to serving you again soon.
Scammed By Tripe-A
I was naive to send money to triple a without reading reviews.
After sending them the exact amount of crypto to their address, the falsely claim that is an issue with the payment.
I lost my crypto and triple A don't want to complete my order or refund the coins.
We must all go to the police and raport these thiefs. It seems that all positive reviews are invited by them and most probably not real.
Raport their website to the police if you sent crypto to them.
If you didn't sent, NEVER send crypto to them!
January 7, 2026
Unprompted review
Reply from Triple-A
Hi Shanto
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
If you would like to provide this information privately, please reach out to support@triple-a.io and mention this review.
Thank you for your patience, and we look forward to your reply.
Reply from Triple-A
Hi A
Your transaction could not be processed at this time.
While there may be various reasons for this, we at Triple-A, the payment gateway facilitating this transaction, have already initiated a refund of your payment. According to our system, the refund has been claimed successfully.
Thank you for your understanding. If you have any questions or need assistance in the meantime, do reach out.
This is a scam
What the hell is this? I paid to their payment gateway and after confirmation, the transaction failed and they scammed money and I can't do anything about it! Please do not fall for this fraud scam ass company!
January 1, 2026
Unprompted review
Reply from Triple-A
Hi Pulsive
We're sorry to hear about your experience and understand how frustrating this must be.
While there may be various reasons for the transaction to not be processed, our team conducts necessary checks to proceed with the refund.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
If you would like to provide this information privately, please reach out to support@triple-a.io and mention this review.
Thank you for your patience, and we look forward to your reply.
Reply from Triple-A
Thanks for the positive review! We're glad everything went smoothly. Looking forward to serving you again soon.
Reply from Triple-A
Thanks for the positive review! We're glad everything went smoothly. Looking forward to serving you again soon.
"Error" in payment after money accepted
They accepted my cryptocurrency payment and then immediately said there was an "error" and someone would be in touch with me. Seriously? What kind of ridiculous service is this? My transaction has over one thousand confirmations on the blockchain. There is no support other than an email address. Terrible company. Avoid at all costs. Any online platform that uses this payment gateway should think twice due to all the problems and lost business as can be seen by other reviewers here.
December 13, 2025
Unprompted review
Reply from Triple-A
Hi Ash
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
If you would like to provide this information privately, please reach out to support@triple-a.io and mention this review.
Thank you for your patience, and we look forward to your reply.
This company is racist
This company is racist, nationalist and cant even admit it. I made a payments for my subscription using cryptocurrency payemtns. Last year they decliened me. After i asked on what grounds, they said its their internal policy. I asked agin, what was the reason and gave them 3 or 4 legal reasons on why they must tell me the reason if i didnt break any rules. On that i was denied, saying its their internal policy. Makes me think that they are just judging on nationality and race. They are hypcryts that don't deserve any market share. Hope they go bankrupt!
November 27, 2025
Unprompted review
Reply from Triple-A
Hi Мехти Мехтиев
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
If you would like to provide this information privately, please reach out to support@triple-a.io and mention this review.
Thank you for your patience, and we look forward to your reply.
Reply from Triple-A
Thanks for the positive review! We're glad everything went smoothly. Looking forward to serving you again soon.
Customer Service is Awesome!
It was a pleasure dealing with an impressive customer support team.
Jennleigh managed to resolve my problem in a reasonable amount of time given the circumstances. I had made a basic error in transferring crypto tokens. So. It was essentially a "me problem".
Thanks to Jennleigh and the Triple-A team.
November 26, 2025
Unprompted review
Reply from Triple-A
We really appreciate your feedback. It means a lot to us that you're happy with the service
Bad experience
Bad experience, useless help by customer care giving standard answer without even read my question. Unable to solve in time a problem of 0.015 usdt which force me to make another whole payiment of 153 usdt and ask for a refund of the first one.
December 1, 2025
Reply from Triple-A
Hi there,
We’re sorry to hear about your experience and understand how frustrating this situation must have been.
The initial payment was short by 0.015 USDT due to network and processing requirements, which prevented it from being completed successfully. As a result, a new payment was needed to proceed.
We appreciate your feedback and will continue working to improve how clearly this is communicated. If you need any further assistance or clarification, please don’t hesitate to reach out to our support team at support@triple-a.io
Absolute scammers
Absolute scammers - businesses working with them will lose my business going forward, I cannot believe the client list these guys have given the utter useless customer service they have!
They will steal you crypto - AVOID!
November 28, 2025
Unprompted review
Reply from Triple-A
Hi P U
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
If you would like to provide this information privately, please reach out to support@triple-a.io and mention this review.
Thank you for your patience, and we look forward to your reply.
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