Terrible customer support. My crypto withdrawals from G2G were blocked. I was asked to complete KYC, and I successfully submitted my passport over two weeks ago through their secure link (Ticket #1128... See more
Company replied
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See what reviewers are saying
I am extremely disappointed with Triple-A. First of all, their verification form simply doesn't work. It is impossible to upload the required documents, which blocks the entire process from the star... See more
Sometimes an unknown error appears, but if you wait for a new password, everything works.
I’ve been using Triple-A since July, and my experience has been excellent so far. Transactions are processed quickly, and everything works smoothly without delays or issues. The platform is reliable a... See more
Company replied
Company details
- #35 of 42 best companies in Cryptocurrency Service
- #169 of 177 best companies in Alternative Financial Service
- #27 of 30 best companies in Money Transfer Service
- #45 of 52 best companies in Payment Service
Written by the company
Triple-A is a global payment institution licensed in the United States, Europe, and Singapore, enabling businesses worldwide to pay and get paid in both local and digital currencies. We empower businesses such as Razer, Farfetch, Alternative Airlines, Du, and Grab to reach over 700M digital currency owners, boost revenue, and optimize costs through stablecoin and cryptocurrency payments, while eliminating volatility, custody, and compliance risks. Our commitment is to build a more efficient, inclusive global payment ecosystem by bridging the gap between local and digital currencies. Registered with the United States Financial Crimes Enforcement Network (FinCEN), licensed by the Monetary Authority of Singapore (MAS), and Banque de France’s ACPR in Europe, Triple-A is trusted by over 1,000 enterprise businesses worldwide to make global crypto payments simple, secure, and cost-effective.
Contact info
United States
- support@triple-a.io
- triple-a.io
You should know
3.5
Average
322 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam
Scam! They got my transaction, now not refunding it due to undisclosed kyc check for their buying stuff through their gateway.
Be aware guys.
April 20, 2026
Unprompted review
Reply from Triple-A
Dear David,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Trustwallet marked them as SCAM
Trustwallet marked them as SCAM
I made a transaction unfortunate through their crypto payment gateway, they hold my funds now and not replying to my emails.
Most of the 5star reviews here are fake.
April 20, 2026
Unprompted review
Reply from Triple-A
Dear Naji,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Disabling crypto payments for nothing
Disabling crypto payments for nothing, i pay 2dollar, didnt even get it back, and the payment was declined, so didnt recieve the product either.
April 16, 2026
Unprompted review
Reply from Triple-A
Dear Saulius,
We’re sorry to hear about your experience and understand how frustrating this must be.
Our team will be in touch with you regarding your refund.
We appreciate your patience and look forward to helping resolve this matter.
Coins were sent via BEP20 instead of…
Coins were sent via BEP20 instead of Polygon (MATIC), both being EVM networks.
I sent $5,000 and, when I contacted support, they wanted to charge me 20% ($1,000) to resend my funds on the Ethereum (EVM) network.
This is not something reasonable, but rather a way to monetize a mistake, since there are no alternatives.
As a business owner, I immediately canceled the integration with the company.
Ticket #106249
April 11, 2026
Unprompted review
Reply from Triple-A
Hi Rei dos Coins
We're sorry to hear about your experience and understand how frustrating this must be.
Our team has been in touch with you regarding your refund. You may find our dedicated FAQ page for further reference on the supported networks: https://support.triple-a.io/knowledge/what-networks-does-triple-a-support
We appreciate your patience and look forward to helping resolve this matter.
scam payment
I sent 85.84 USDT via Polygon network through Trust Wallet using TripleA, but the payment was not processed correctly and showed an error.
The transaction was successfully completed on-chain (TXID available), but the payment was not reflected in my order.
I contacted both G2G and TripleA support, but both sides have been completely unresponsive and ignoring the issue for an entire day with no consistent update.
Very poor customer support and payment handling experience.
April 10, 2026
Unprompted review
Reply from Triple-A
Hi nauruto danaka
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Scammer!
Scammer!
Be aware. They took my crypto payment and then refused to process the refund unless I completed undisclosed KYC checks. Bunch of scammer!
April 6, 2026
Unprompted review
Reply from Triple-A
Hi Mytube Home
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
My experience with Triple A has been…
My experience with Triple A has been nothing shot of blissful. These guys treat their customers like their very own family, responding to all my request in the most polite of manners.
They clear my confusion and refunded my “derail funds” before 5 working days, isn’t that exceptional?
March 31, 2026
Unprompted review
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Fraud!
Fraud!
I was unknowingly directed to use your payment gateway while purchasing an item on z2u.com. My payment has now been withheld, and you are demanding KYC verification.
There was no mention whatsoever on the payment page that KYC or ID verification would be required after the transaction. I only discovered this after the payment was made.
I am requesting an immediate refund of the full amount back to the original payment method/address used. However, you are refusing the refund unless I upload my ID and complete verification.
My payment reference is: CRQ-394669-PMT
Please be ware!
March 30, 2026
Unprompted review
Reply from Triple-A
Hi Dan
Your transaction CRQ-394669-PMT could not be processed at this time.
Our team has been in touch with you regarding your refund and is happy to assist in completing the process.
We appreciate your patience and look forward to helping resolve this matter.
My transaction has been held by this…
My transaction has been held by this company, and I have not yet received a response to my emails about when I will receive my money back.
March 30, 2026
Unprompted review
Reply from Triple-A
Hi Mostafa
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
I made a wrong transaction and needed a…
I made a wrong transaction and needed a refund. They were 100% honest and gave me my money back. Thank you God! And thank you triple-a!
March 26, 2026
Unprompted review
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
OTP CODE
I was unable to receive my refund for a long time because the OTP code that was sent to me kept being incorrect. Unfortunately, there seem to be multiple issues with the company’s service system.
Thank you, everything worked out. It turned out to be a temporary bug. Everything is now resolved. Thank you.
March 13, 2026
Unprompted review
Reply from Triple-A
Hi IlIA S
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
horrible
bought something on g2a, money gone, got my refund but they took 30% of it, wow great company
March 12, 2026
Unprompted review
Reply from Triple-A
Hi janx,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Our team is happy to assist with further verification. Please contact us at support@triple-a.io and include your transaction details so we can locate your case and guide you through the next steps.
We appreciate your patience and look forward to helping resolve this matter.
I have paid around 78usdt using bsc…
I have paid around 78usdt using bsc network while it supposed to be using ETH, the another I paid wasn't accepted or refunded yet 😞
March 1, 2026
Reply from Triple-A
Hi Khaled,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
It appears that you have transacted on the network, which Triple-A does not support at the moment. You may find our dedicated FAQ page for further reference on the supported networks: https://support.triple-a.io/knowledge/what-networks-does-triple-a-support
Our team is happy to assist with further verification. Please contact us at support@triple-a.io and include your transaction details so we can locate your case and guide you through the next steps.
We appreciate your patience and look forward to helping resolve this matter.
Retracted Promises and Withheld Funds: Unreliable Payment Processor
I had a failed $44 transaction on Polygon in January 2026. The funds reached Triple-A's wallet, but no service was rendered to the merchant (Lootbar).
On Feb 11, Triple-A’s support officially confirmed receipt and promised a "gesture of goodwill" refund within 5 business days. They explicitly asked ONLY for a wallet address and a screenshot, which I provided immediately. There was zero mention of KYC/POI.
a week later, they completely reversed their own written agreement. They retroactively demanded a full passport/ID (POI) for a simple "Return-to-Source" reversal. Making unconditional commitments in writing, only to backtrack and hold funds hostage behind sudden, excessive compliance hurdles for a micro-transaction, is highly unprofessional.
This contradicts standard industry practices for returning unapplied funds. Triple-A does not honor its own written word. I will be forwarding this documented breach of a written settlement to the MAS (Monetary Authority of Singapore). Avoid this processor.
Their actions violate basic trust and MAS/FATF guidelines. I have full time-stamped screenshots and email correspondence proving the Feb 11 agreement and the subsequent breach. I am ready to provide these documents directly to Trustpilot support or the MAS for verification if needed
February 18, 2026
Unprompted review
Reply from Triple-A
Hi Mo ib,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
From our review, the transaction appears to have been initiated as in a different token that our platform does not currently support. In cases where the received asset differs from the supported token, the payment unfortunately cannot be processed as intended.
Our team has been in touch with you regarding your case and is happy to assist in reviewing and resolving the matter.
We appreciate your patience and look forward to helping resolve this matter.
Triple A blocked my payment account for no reason
I have been having issues withdrawing my money from G2G due to Triple A blocking my payment account for no reason at all even tho I have been using the service for more than a year now with no issues and no reason for them to do this
their support has been no help at all and they just give automated responses instead of solving the issues or stating the reason for blocking me
March 2, 2026
Unprompted review
Reply from Triple-A
Hi Moe
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
HONESTLY SPEAKING
It’s one of the best platforms to purchase socials from, and their support is very active and responsive.
March 1, 2026
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Thanks for your great support and…
Thanks for your great support and refunding my money.
February 9, 2026
Unprompted review
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Blocking funds without explanation
I am writing this review because TripleA has blocked my crypto account for absolutely no reason. I am a seller on G2G trying to withdraw my earnings to my wallet. I have done nothing unusual and followed all protocols.
Now, my funds are stuck because TripleA decided to block me without providing any evidence of wrongdoing or a way to resolve it. Their support is offers no transparency. It is unacceptable for a payment provider to hold user funds hostage like this.
February 12, 2026
Unprompted review
Reply from Triple-A
Dear Customer,
As a licensed payment service provider, we are obligated to comply with the applicable regulatory requirements that govern our operations.
We seek your kind understanding in this matter.
Should you have any questions, please do not hesitate to reach out.
took my money without confirming the…
took my money without confirming the order due to an "payment issue"
February 10, 2026
Unprompted review
Reply from Triple-A
Hi MJ
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
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