Tripmonster Reviews 

Booking no: 22324552
Seems like this company is a scam
They do not contact even though, they leave a message underneath. But they took the wrong guys money

COSTUMER SERVICE NOT HELPFUL! Booked a ticket at TripMonster but input wrong email address and I need to correct it. I cannot access MYTRIPS due to email error. Been trying to contact CS several times but no helpful response has been made. Payment has been confirmed.

BOOKING REF: 22324978

I have booked a trip with them. In order to book my cat with me, I first needed to buy the tickets, and then add my cat as an extra service. I received an email confirming my order few days ago and I am still waiting for a confirmation. I should be traveling on the 18th of December and I am very unsure whether I will be on the plane or not, because I cannot leave without my cat. The situation is stressful and I can't understand how a legit company can operate without a phone number for customer service. I do recommend people to go directly through the airlines when booking a trip. The price might be a tad higher ( or not), but there will be at least some actual customer service available.
The "contact us" section of Trip monster keeps sending you back to your page of origin, and they do not provide any phone number.
To be avoided.

Terrible to order tickets from a company that's impossible to get in contact with. If you read this tripMONSTER, please send me my receipt for trip 21964979. I need it!

I used them for the first time in August and all went well. I booked a second flight in November for 19 December under reservation 22225163. On 30 November 2022, they send an 'involuntary request' for me to accept variation in flight timings under Number IC-216516 which i did. Soon after they sent an email that the flights are no longer available and should wait for their communication within days. To date 6th December, 2022, they have not communicated back yet i am supposed to fly out on 19th December. I still hold the two air tickets they issued for the flights. How can i expedite the process to know my fate

I have booked a ticket via Tripmonster. On the website it was meant to be Air Canada but once ticket was issued return flight turned out to be transiting through U.S. with visa complications. They don’t even have a contact number for customer service!!! Now they won’t even change the return flight route even though I’m happy to pay the admin fee. AVOID

// reply to tripmonster//

Dont bother this will be your reply to anything i’d say:
“In reply to your request, we are sorry to inform you that based on the fare rules determined by the airline your ticket does not allow changes.”

DONT DO IT!!!!!
We booked a European trip with them and it was a disaster straight from the start. They took the money then only issued half of the flights. Hours spent online and on hold trying to get it sorted out with a ‘couldnt care less attitude’ from the staff. Their website sends you in circles.
I paid $800 extra for seats with more leg room only to be told at the end that they were no longer available and as yet still no refund or indication that they will do so.

Hi, I have requested a change to a ticket booking through the tripmonster system over a week ago, but don't get a feedback on my request. As the travel are to happen soon, I will need them to contact me pretty soon or else my travel can't be done. I cannot find any place to call them or contact directly. Please, can someone help or advice?
The tripmonster ticket number for my change request is #5775156

Good day, booking number 22317326. I received a confirmation email with the receipt but the tickets were cancelled the following day, payment has been debited from my account. This is no unprofessional!!!! Pease help

If I could give them a cero, I would. This is the worst company I have ever booked a trip from. I bought tickets in August 2022 to travel to Argentina using the airline Gol. I am still determining which one is worse if Tripmonster or Gol. Probably both. My flight had 2 stops. The airline canceled some portions of the trip and never sent an alternative. I called every day to Tripmonster; they were completely useless. At some point, they told me my flight was confirmed and that the airline would send me the final tickets to my email. 2 days before the trip, I called Tripmonster for the 15th time because I didn't receive anything by that time. They told me they had a problem with the system, that the airline did not have a trip coming back from Argentina (as I originally booked), so they could offer me to go there, but I would have to repurchase a flight back, or I could cancel the entire flight.
Really, don't waste your time with this company. I am already waiting for the refund (they say it can take from 1 to 3 months), and I really hope to get it, because if not, I will be taking legal action.

Hi,
Can someone from tripmonster please contact me? My flight (reservation number: 20710077) has been reschedule. Could anyone help me to change another flight? I am travelling with a small kid and 24h-transit time is just not acceptable.

They provided me with a different booking code everytime they sent me an email. First was the booking code in the email after the payment, and the day after, an e-ticket but with a different booking code. But the thing is that, when I checked on the main website of the airline, no reservation was made!!!! And when I wanted to find the contact info, all I saw was just FAQ section!!! I want to cancel my booking asap!!!
Booking ID was 22303373.

Updated: so I have written this review somewhere around early of December. Few days later, one guy from Tripmonster contacted me and apologized for wrong booking reference on my e-ticket (???). He gave me a new reference number, and I have checked it with the airlines. It is confirmed, finally!! BUT!!! They wrote my name in a wrong order :) so I told Tripmonster to contact the airlines for name modification. They said they have contacted the airlines and would come up to me when they got the replies. Weeks later, nothing! Messaged Tripmonster again, nothing!! And today, 30th of December, they sent an email that said they have went bankcrupted since 21st of Dec :) and shall not take responsible for anything. So I contacted the airlines myself, got my name changed in like 10 mins. But have to pay 30$ because why would Tripmonster do it for me :)

Tickets were advertised as including carry-on baggage. When I received the confirmation from the airline, no baggage allowance was included except a personal item. I contacted the company right away and they said the only option would be to cancel the reservation and refund the ticket price. I asked for this to be done, only to receive an email the next day that stated the reservation was confirmed and could not be cancelled and refunded. After several calls and waiting on hold, I now have to go to the original airline and pay the extra fees for adding carryon baggage, and the total ticket price with baggage is going to be more than if I had just purchased directly from the airline. Lesson learned - DON'T use a third party to book your tickets. It's a scam and not as advertised.

This is my experience to tripmonster for real, i would say they suited their name as it is. I was happy when i found less cheaper price in their website thru kayak but after successfully paid thru the credit card it will become more than you expected.
Tripmonster is a thief. Dont rely on their initial price, you'll be surprised after payment. Tip: look for another third party company and dont deal with tripmonster.

An absolutely abysmal experience. They made Edreams look great by comparison! I had gotten the flexible ticket option, yet to change the date of my flight they sent me a random amount to pay online, even though the new ticket was cheaper than the original. The shear fact that you have to call them to make the change is appalling, not to mention that I had to wait and pay the call for no one to pick up.
Edit: my booking is 21976255. I said that I would like to change it to 23/04, same departure time. Thanks for following up at least
Edit 2: it’s interesting that you were quick to send me a link to make a payment upon my original request, but now that you have realised I don’t have to pay anything it’s been days and an agent has yet to process my request. People need to set their flight dated before they can book the rest of their trips (accommodation, activities…). Please be quick and efficient.

This booking is a nightmare. The date was incorrect when I checked the tickets, so I needed to change. (Not sure if this was my fault or not. I try to check carefully.) TripMonster gave us the wrong Airline booking code. When I did manage to get the correct codes, the airline said to contact the booking agent, TripMonster said to contact the airline. HOURS of time wasted and we will likely have to forfeit the money and re-book.

Read the negative reviews and chose to ignore them.

What a foolish move.

Took me three days to actually get a contact number to call them and find out simple basic travel info such as buying baggage to add to my flight, they told me to contact the airline which is impossible to do as the number does not go through on my mobile. I then asked them if they can help me as I purchased the special services package that included priority assistance, support etc. the lady told me to go online and find other airline numbers and hung up on me!
My other queries still awaiting response were regarding my seat I purchased and selected seats yet on my ticket it says random seat.

Absolutely shocking and disgusting I am so anxiety about my flight this company is a joke!

Never order anything through Tripmonster. They have no customer service and you will not get a refund if something gets cancelled. Terrible experience. Helene Erland

I have booked tickets for January but can’t access “my trips” to confirm all details etc. customer services aren’t getting back to me and right now the only way I can see to handle this is to claim back on my credit card?