Tripsta Reviews 

They have been fantastic thankyou so much for everything

Once you need any changes regarding to your flight, Tripsta is not helping at all. Replay your email two weeks after your request, sometime I even have to send again my request. The phone they provide doesn't work, no one ever picked up the phone. I will for sure never use Tripsta again even the price is slightly lower then other company.

Tried to book a ticket with these guys....first offer 431USD.....sorry "the flight is no longer offered" - view alternatives.......second try 434USD.....again!
..sorry "the flight is no longer offered" - view alternatives......third try: 445USD.....guess what? .sorry "the flight is no longer offered" - view alternatives.

WHAT GAME ARE YOU PLAYING, TRIPSTA?! I decided not to waste my time any longer. I will buy directly from the airline as these booking agencies are NOT serious at all!

I booked a fight with tripsta via skyscanner. After a few weeks I was contacted by tripsta to advise that one of the flights had been changed and asking me to confirm if I accepted the new flight. As the flight was now leaving the previous evening and would require me spending a night in Toronto I advised that I did not accept the new flights and would like a refund. After having to send a few emails I was advised that I would receive a full refund in 20 working days. So 21 working days later, when I had heard nothing and not received a refund, I emailed, which they did not respond to. So I emailed again a couple of days later and then the following day I called. I was advised that the refund had been approved but would take 1-5 working days to be transferred to me. So here I am a further 6 working days on (total of about 6 weeks) and still no refund and am on hold once again... I am losing hope that I will ever receive this refund. Terrible customer service, only respond to some emails, and not always in a helpful or truthful way.

After waiting for over 20 mins I finally got through to somebody who advised that I have to wait 1-5 working days for the refund, even though I had already waited over 5 working days??!

I booked a flight with this site and this went smoothly. However my travel arrangements have changed and I need to amend a flight. This cannot be done telephonically so I completed the online form.

It has been 6 days and I have not received a response. Does it take longer than 6 days to get a response to one email request???

Now the price of the change will increase and I will bear the cost of this. Please avoid this site as their after sales service is absolutely non-existent.

I don't know what is the point of having an email service when no one replies even after several retries. Well, OK, you force people calling your call-center for some reasons, but guys ! I need my refund's money to purchase a new ticket !!!

I booked a ticket, then few days after, called the customer-service to change dates; the assistant was very kind and nice. I paid an extra penalty for modifying, then two hours later the customer service called me back to announce me that it was impossible to change dates, so the only solution is to cancel and get refund ( loosing about 115€ ), I have accepted and confirmed the refund.
5 Days after I have received only 65€ over a total refund exceeding 300€. And of course, no answer to several emails

I can not Believe this company still exists???
After disrupting and taking money from so many people?

Thats insane.

I suggest everyone read TRUST PILOT before paying any money to TRIPSTA, as probably you WILL NEVER SEE YOUR MONEY AGAIN.

It is so off-putting when you get to the air company check-in all smiley to hear 'you didn't add luggage, pay or don't go on holiday' because of an indecent, money grabbing, misleading company that didn't make clear the luggage policy. And they make you feel event worse when they say it is your fault. It's not my fault that the airline regulations regulate so that the companies make more money ripping off their consumers and blaming them for not reading the small print. Giving this bitter taste right at the beginning of someones' well-deserved, hard-achieved time off is inhumane.

We booked via Tripsta for an Internal flight in Myanmar. Booking reference F87473154, a couple of days before travel they sent us an email saying the flight had been cancelled and no alternate flight was available, and to please reply requesting a refund, which we immediately did.

NO REFUND RECEIVED

We then contact again by email on a number of occasions to be told we are not due a refund because we took the flight !!! IMPOSSIBLE AS THE FLIGHT WAS CANCELLED.

Tried to call the call center - Listened to a recorded message for 30 minutes, for the line to appear to be answered then immediately line went dead.

I DO NOT KNOW HOW THEY CAN TELL US WE TOOK THE FLIGHT WHEN THEY TOLD US IT WAS CANCELLED !!!

RUBBISH CUSTOMER SERVICE - DO NOT USE THEIR SITE

DO NOT USE THEIR SITE

I purchased a flight via Skyscanner and the cheapest flight was through Tripsta. I made my booking and it wasn't until after I had paid that they showed the payment amount due was in fact higher than the price shown on Skyscanner. At no point until after the booking was paid fordid they show the price again but I assumed the price would be the same as Skyscanner as this has always been the case when I booked flights. I contacted Tripsta about this and the lady very rudely said I had paid and nothing could be done. I asked to speak to a manager and was promised a call the next day but this never happened. All in all terrible service.

I booked, which was straightforward, then was a little concerned on reading reviews, but I needn't have worried. Everything went very smoothly, down to the text message telling me which terminal to go to for the return journey.

Initially I felt really uncomfortable when, after purchasing the tickets, I went to their website to login, review my purchase and check-in. Their website did not work properly. After some reading I realised that I had to do the check-in with directly with the flight company. After that initial crisis everything went smooth

I booked a ticket with this agency and purchased what they called gold service pack for which it's written on their website that you will not be charged in case of cancellation.
So I booked a ticket with them for about 500 Euro. One day after, I've got an emergency and wanted to cancel my trip '2 weeks before the travel date' then I contacted them for cancellation and they told me that only about 100 Euro will be refunded 'part of the taxes'. I found out as they told me that this cancellation free thing with the service package is only from their side which means that they will not charge me but the airlines 'Austerian in my case' can charge me which was not written in any page in the booking procedure.

I really not recommend them instead you can search your desired flight through Skyscanner and then book through the airlines' website directly so you get a more clear idea of your duties and rights.

TRIPSTA BEHAVES LIKE A FRAUD WEBSITE.
The Support contacts and emails are not responded.

000- number does not work

Booking code F103218578

I booked a ticket of mine on the 10 May 2018. I bought the ticket and did not make note of the information or take screenshots. Hoping all was fine I just bought my tickets. I have not received any flight tickets and I have no clue of what is happening! There is no number to reach them on and no response on the email. I do not even have an eticket to prove anything just that I paid online and I have it copied.

These guys are truly fraudulent and cannot be trusted.

My name is Hitesh Madhwani
Booked a ticket for DELHI

Terrible customer service. They keep ignoring my emails and don’t answer the phone. Trying to get the flight dates changed but there’s no one to speak to.

Worst experience ever. Do not use this website it is a complete scam! I lost so much money using Tripsta, buyer beware! Please don't even be tempted. So bad to lose money like this.

I wanted to change my flights on KLM. KLM website gives a price of €343 to do the change in total for all 5 passengers, but I need to go thru Tripsta to change the flight. They told me they’d change it but for £1,715 - I can’t get any sense from them. KLM fee is definitely for the total party. Doesn’t need to be multiplied by 5 and add another £45 per person. Ridiculous when it’s only £600 to book new flights :(
So sad I used this company & not directly with KLM. Please don’t make this mistake!!

You’ll see a reply from Tripsta below. Just to say it’s been 5 days since they wrote it & ive not had a call yet! :(

A travel agent tried to book a flight from Milan to Zagreb through Skyscanner/Tripair. We thought the flight was booked until a day after the transaction when we received a sms stating...”your booking and transaction have been cancelled for security reasons”. The travel agent requested Tripair to explain the reasons for the cancellation and received an email with a ‘waffle response’ and no real reason for the cancellation. Tripair obviously didn’t want our $$ for the 4 bookings!
In summary, DON’T BOOK with this company as they aren’t professional, reliable nor ethical. SHAME ON YOU TRIPAIR!

Appalling customer service! I requested a ticket change and received the automated reply - then nothing! A week on and two phone calls to them later they are basically just fobbing me off saying “we will get back to you” without any give time or date. The customer service agent was simply not interested in my request and just wanted to get rid of me as quickly as possible.

Be warned if you use this company do not expect any customer support if you need to make changes. I am a frequent traveller and will never use them again - totally unreliable.

Update: No one contacted me the next day, all I received was an email confirmation of my request. My issue was only resolved when I called for a third time and was finally put through to an agent. Nothing had been done on my request at this point as the agenthad to then contact the airline to get a price for changing.