Tripsta 

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Rated 5 out of 5 stars

I was a bit worried about the 2 tickets I bought from Tripsta - one ferry ticket to Santorini and 1 flight from Santorini to Athens - because of the news of the problem they have. Since I have... See more

Rated 1 out of 5 stars

Do not close nothing via tripsta!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The thieves tripsta, liars tripsta Stole my money..dont do my mistake,don’t close nothing w... See more

Rated 5 out of 5 stars

the only thing i regret is that next day, after having booked, i finally found a better flight by ca 40 dollars, (with i think volaro). but i hadn't seen this one for many days before when i looked f... See more

Company replied

Rated 5 out of 5 stars

We have used Tripsta.ro services many times and we always received the best service. we also had a problem with one reservation (blocked payment + the transaction was not finalized) but together we... See more

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Rated 4 out of 5 stars

Tripsta is fast and reliable.

Tripsta.ro has a professional staff, they were very nice and quick.
We had a booking with a connecting flight. The departure airport changed the schedule and our connecting flight was delayed with 4 hours, so there was no possibility to catch the second flight. We did not receive any information about this change via email, and we discovered this error with one day before the trip (by checking the airport schedule in the evening). We sent an email and phoned to Tripsta in the morning of the departure day and they solved by phone our problem, offering us a viable alternative... The staff was very helpful and quick. Thank you very much.

August 19, 2013
Unprompted review
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Rated 5 out of 5 stars

Comfortable way of booking flights

It was a nice experience using the tripsta.ro website for booking my flights. I usually find better prices compared to other booking websites and also the easiness of finding and getting the tickets is exactly what I need.

July 30, 2013
Unprompted review
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Rated 2 out of 5 stars

Took my money and never sent a copy of the e-ticket

They have this annoying habit of not sending e-tickets as soon as they are issued. I recently had this experience, with a very early flight and was not pleasant. Unlike other operators, Tripsta charge your card, then issue a misleading confirmation that LOOKS like an electronic ticket, even bears a convincing reservation number, but it's useless when you try to do the on-line check-in. If you read again the confirmation, the fine print says the e-ticket will follow, but, well, it does not. So, here I stand, at four am, rejected by the airline's on-line check-in system, not knowing, do I have a ticket? Is it worth going to the airport to check?

July 30, 2013
Unprompted review
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Reply from Tripsta

Dear Mr Gabriel,

We thank you for your review.
Please be advised that the e-tickets were sent to the email address provided during the booking aprox. 30 minutes after the confirmation email. Sometimes the email arrives in the SPAM or JUNK folders of your email address and we advise all passengers to check them. Also our Client Service Team can be contacted by phone or email and can re-send the ticket if requested.
We are sorry about any inconveniences this may have caused, but we hope you had a nice flight and we hope you will consider Tripsta for your future bookings.
Best regards,
Tripsta team

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Rated 1 out of 5 stars

Very bad – unacceptable experience and rude conduct.

I booked two flights from tripsta with british airways. They didnt give me the reservation number to make my check in online so i had to leave a couple of hours earlier to check in at the airport. I tryed to call them but noone aswered although on the site it says that the program (on saturday) starts from 9 am.(the same thing says on the confirmation mail) and the robot that answers the phone says the program starts at 8 a.m. I called till 10 a.m after i left a mail with my complain. They answered a couple of days later and without apologising they sayd their program on saturday starts at 10 a.m. !!!!! and they gave me a reservation nr for my next flight. Of course it didnt work either. Never in my life will use them ever and i hope noone else will. Also i have started legal procedures against them so in a while they will have a pleasant surprise

July 29, 2013
Unprompted review
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Reply from Tripsta

Dear Mr Mazare,

Please be aware that all British Airways bookings (regardless of what travel agency is used) have this particular code. The booking number, requested on the British Airways site for online check-in could have been obtained either by calling our call center, or by calling British Airways directly and providing the passenger name or the ticket number.
Also, please recheck the emails we sent you and our site. Our working hours are Monday-Friday 9:00-17:00 and Saturday 10:00-15:00. It is nowhere stated that our program starts at 8 a.m. or 9 a.m. on Saturdays in Romania.
Please be aware that your booking was made on the Tripsta.ro site and the time difference between Romania and United Kingdom is +2hours (EEST time zone BST time now). As on Saturdays we only provide customer service in English, the working hours provided by the robot (8:00 - 13:00) are according to United Kingdom time. For Romanian time just add two hours, making our program 10:00 - 15:00, as stated in our emails and our site.

We are sorry for any misunderstandings and inconveniences we may have caused and we hope you will consider using Tripsta in the future.
Best regards,
Tripsta team

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