Tripsta 

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Rated 5 out of 5 stars

I was a bit worried about the 2 tickets I bought from Tripsta - one ferry ticket to Santorini and 1 flight from Santorini to Athens - because of the news of the problem they have. Since I have... See more

Rated 1 out of 5 stars

Do not close nothing via tripsta!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The thieves tripsta, liars tripsta Stole my money..dont do my mistake,don’t close nothing w... See more

Rated 5 out of 5 stars

the only thing i regret is that next day, after having booked, i finally found a better flight by ca 40 dollars, (with i think volaro). but i hadn't seen this one for many days before when i looked f... See more

Company replied

Rated 5 out of 5 stars

We have used Tripsta.ro services many times and we always received the best service. we also had a problem with one reservation (blocked payment + the transaction was not finalized) but together we... See more

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Rated 1 out of 5 stars

Very bad experience with Tripsta

I was booking a flight from Bucharest to Copenhagen with Tripsta.Unfortunately we lost the connection in Wien so the first step was to contact Tripsta to help us with this issue. I have tried to call them like 20 times but every time was busy or if was ringing it looks like they just hang up the phone turning into busy tone. We asked for help of Company Airlines and they tell us that we can re-book flight but we should ask help to do that from the company where we booked the flight, meaning from Tripsta.Of course that I could not reach them and being deperate of time I have booked another flight also with them paying one more ticket from Wien to Copenhagen. No problem, in the end it was our fault right?. I send them an email to Tripsta and I got an answer after 2 working days that my retur flight is cancelled because I didn,t use the whole segment but just half of it to Wien.So now I need to book one more ticket for returning home.Again no problem regarding that is ours fault cause we lost the connection.I was asking for an offer or a deduction from a flight ticket for returning regarding that they did not answered and they were unable to help me when I was needed most and the answer was that I can find all information on their site if I want a ticket. Same incompetent answer from a very incompetent employee like the one who I was comunicate by mail which in the first answer on email she doesn,t even know how to formulate an answer leaving me in the fog with my issue.
I would rather pay double flight ticket instead of booking with Tripsta again.So if you book with Tripsta do not expect to answer to you when you call them.
An d one last thing, when I have bought the new ticket I have reiceived the electronic one on 17 57 and the flight was on 18 05.Lucky me that my wife goes to Niki Office to have the ticket cause she woulkd lost the second one also, this time because of Tripsta not because of her.

October 9, 2013
Unprompted review
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Reply from Tripsta

Good morning Gianni,

Thank you for your review. We are always looking for ways to improve our services and your feedback is very important to us.
Please be aware that it is the airline`s policy to cancel all segments after a not used flight.
We are sorry, but we do not operate phone bookings at this time. All bookings are made through our websites.
We are also currently increasing our Customer Service 24/7 team for English.

We are sorry for any inconveniences we may have caused and we hope you will consider using Tripsta in the future.
Best regards,
Tripsta team

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Rated 3 out of 5 stars

not such a pleasant experience

I booked a multiple stops airplane ticket. I wasn't informed by the trista.ro team about the fact that I didn't have included in the price the lugagge . I tried to called them, but the only thing I get was a robot. They only answered me on the email.

October 1, 2013
Unprompted review
Rated 5 out of 5 stars

Everything was fine.

This was my second ticket bought with Tripsta. And for the second time the price was smaller on Tripsta than on Lufthansa. I paid 200 euro for a ticket which bought directly from Lufhansa was 400 euro. I don't know how is this possible. Because of this difference I had some doubts when I bought the ticket. But everything was fine. In 10 -15 minutes after the payment I received on my email the electronic ticket and I had a wonderful flight .

September 16, 2013
Unprompted review
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Reply from Tripsta

Thank you very much for your review, Valentin!
We are really happy you had a nice experience with us! :)

Best regards,
Tripsta team

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Rated 1 out of 5 stars

Rip off

I needed to change the dates of my tickets and I was asked to pay almost more that it would cost me to buy a new ticket on the dates I wanted. And this taking into account that the first tickets were for a longer trip than what I wanted later on so you could have saved the money and sold again the tickets I would not have used.

But no...you like ripping people off. No matter. I went to another agency and bought the tickets I wanted without canceling the ones bought from you so that you will not be able to resell them.

Very soon there will be real laws that will be able to stop this kind of scams.

Even the guy that talked to me on the phone explaining the amounts I would have to pay was clearly embarrassed that he had to tell me those things and scam me.

September 12, 2013
Unprompted review
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Reply from Tripsta

Dear Ms Hoffman,

We thank you for your review.

As mentioned during our earlier conversations when you requested to cancel the flight, the ticket you purchased was non-refundable according to the airline`s terms and conditions that were accepted by you during the booking process.

The same terms and conditions of the airline applied when you asked to change the dates of your flight.

At any time you could have verified and still can verify the information we provided regarding cancelling the ticket or changing the dates of your flight with the airline.

Best regards,
Tripsta Team

Rated 5 out of 5 stars

easy to buy

it was very easy to place the order, so easy that i was nervous at the airport that my ticket isn't bought and the employees will tell me that I'm not in the flight data base.

September 10, 2013
Unprompted review
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Reply from Tripsta

Dear Andreea,

Thank you for your review :)
We are happy you found our booking procedure to be that easy. We also hope next time you will book with us you will not be nervous at the airport :)
We hope you had a pleasant flight!
Best regards,
Tripsta Team

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Rated 5 out of 5 stars

Good job!

Initially I was a little bit reluctant about taking TRIPSTA as my travel agent but now is ok. Thanks!

September 10, 2013
Unprompted review
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Rated 5 out of 5 stars

No headache !

It was my first experience with Tripsta and all about online reservation and online check-in. Everything worked as it should. Thanks!

August 27, 2013
Unprompted review
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Rated 5 out of 5 stars

Very good

Cheap and fast and with a very nice extra: you can buy the ticket and then pay in the next 24 hours with Bank Transfer :).

August 27, 2013
Unprompted review
Rated 4 out of 5 stars

Service was good. SMS notification helpful.

Tripsta was good, very receptive. I paid for my ticket online from a foreign account, sent them a screenshot of the payment and got the ticket booked instantly. I was pleasantly surprised, as the money wasn't yet in their account. I will use them again (if they still have good rates :)).

August 27, 2013
Unprompted review

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