Customer services off the chart irregardless who picked up the call to our queries. Every agent we worked with true professional, prompt responses on every occasion! Always have knowledge of our bo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently booked a trip with TripToGo and had several questions throughout the process. Claire was absolutely wonderful—patient, knowledgeable, and genuinely helpful. She went above and beyond by gui... See more
Company replied
We had an incredible experience on this Japan tour, and our guide Karina truly made it unforgettable. She was knowledgeable, organized, and always went above and beyond to make sure everything ran... See more
Company replied
I have travel to various parts of the world, but it’s my first trip to India! This has been an amazing experience, including, due to having the wonderful, caring and professional guide jageshwar Kash... See more
Company replied
Company details
- #9 of 39 best companies in Travel Aggregator
- #24 of 49 best companies in Flights Search Site
- #4 of 9 best companies in Hotel
About TripToGo
Written by the company
Who We Are
Become a TripToGo Member
Earn Referral Points
TripToGo is an exclusive membership platform that leverages cutting-edge technology to simplify and demystify vacation planning. With more than 30 years of industry expertise and unparalleled connections, we deliver unforgettable experiences in any destination. Our greatest joy is crafting once-in-a-lifetime journeys for our discerning members.
Our MissionBecause we believe that travel should be accessible to everyone, from beginners to seasoned planners, our mission is to make every vacation as effortless and stress-free as possible.
Our Vision
We are dedicated to revolutionizing the way travelers plan their trips and engage with the world.
Exceptional 24/7 Customer Care
24/7 Customer Care
We take exceptional care of our customers with a 24/7 care team, prompt remediation of issues, and a commitment to ensuring everything runs smoothly both for our suppliers and our customers. Delivering an enjoyable experience is our utmost priority.
Contact info
675 Cochrane Dr, East Tower, Markham, ON L3R 0B8, New York, United States
- 1 866-886-3998
- triptogo.com
Discover Your Next Trip | TripToGo
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TripToGo
Thank you so much for your great feedback, Virginia!
We’re very happy to hear that you found the booking process simple and easy to navigate. Making travel planning straightforward and stress-free is exactly what we aim for, so it’s wonderful to know you’re off to a smooth start.
Thank you for choosing TripToGo. We look forward to supporting you every step of the way and helping you have an amazing trip!
Warm regards,
The TripToGo Team
Thank TripToGo
Thank TripToGo for helps me get through the booking process and gave us discount.
We’re looking forward for traveling Taiwan and planning Japan trip next year with TripToGo.
March 13, 2026
Reply from TripToGo
Thank you so much for your wonderful review, Joanne!
We’re delighted to hear that our team was able to help you through the booking process and secure a great deal for your trip. It’s always our goal to make planning your travels as smooth and rewarding as possible.
How exciting that you’re looking forward to your Taiwan trip—and we’d be absolutely thrilled to help you plan your Japan adventure next year as well! We truly appreciate your trust in TripToGo and look forward to being part of many more of your travel experiences.
With best wishes,
The TripToGo Team
we recently took a trip to Egypt and…
we recently took a trip to Egypt and our guide Monir was fantastic!! Unfortunately our accommodations did not match our itineraryWe had paid an additional fee for upgrades and what was supposed to be “5 star” was more like “3 star “ Monir did everything to make our trip successful with his undivided attention and superb knowledge of Egyptian history. We have used “ travel zoo” as our platform for numerous trips and always been very satisfied however I would not recommend Trips to go
February 10, 2026
Unprompted review
Reply from TripToGo
Thank you for sharing your feedback, Vibeke. We’re sorry to hear that parts of your experience in Egypt did not meet your expectations.
As a travel platform, TripToGo connects travelers with local vendors who are responsible for providing the on-ground services and tour management. While these services are delivered by our vendor, we do expect them to maintain high standards of professionalism, accommodation quality, and overall experience.
We understand your concerns regarding the hotel accommodations not matching the upgraded standard you had paid for. This is an important aspect of the journey, and your feedback will be shared directly with the local vendor for review and improvement. We’re also pleased to hear that your guide, Monir, made a positive impact on your trip with his knowledge and attentive service.
We would appreciate the opportunity to learn more about your experience so we can further review your concerns. Please email us at help@triptogo.com, call 1-866-886-3998 (7 days a week from 10:00 AM to 9:00 PM Eastern Time), or reach out through our 24/7 live chat support with your contact information. One of our travel experts will be happy to review your concerns and see how we can assist.
Your feedback helps us hold our vendors accountable and improve the experience for future travelers. We hope to connect with you soon to properly address this matter.
Best regards,
The TripToGo Team
Great Service
Needed to link up some travelers and it was all handled very professionally.
March 13, 2026
Unprompted review
Reply from TripToGo
Thank you so much for your great review!
We’re delighted to hear that our team was able to assist with linking your travelers together and that everything was handled smoothly and professionally. We know how important these details are when planning a trip, and we’re always happy to help make the process as seamless as possible.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to helping you plan many more great travel experiences!
With warm wishes,
The TripToGo Team
the representative was very helpful
March 5, 2026
Reply from TripToGo
Thank you so much for your kind review, Rosa!
We’re very happy to hear that our representative was able to help you and provide the support you needed. Delivering helpful and reliable service is always our goal, and it’s wonderful to know you had a positive experience.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to assisting you with your future travel plans!
Best regards,
The TripToGo Team
Representative was very knowledgeable…
Representative was very knowledgeable and friendly
March 12, 2026
Reply from TripToGo
Thank you so much for your kind feedback, Jackie!
We’re thrilled to hear that you found our representative both knowledgeable and friendly. Providing expert guidance with a warm and approachable attitude is exactly the experience we aim to deliver to every traveler.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to helping you plan another amazing trip in the future!
With kind regards,
The TripToGo Team
TriptoGo Price Comparisons
I needed clarification regarding the cost comparison for two trips. Will was our representative; he did a great job. He was able to provide the detailed comparison and answer every question we presented. Although I sent a series of emails, he remained professional, courteous, and friendly throughout. Thanks Will.
March 5, 2026
Reply from TripToGo
Thank you so much for your detailed and thoughtful review, Michael!
We’re delighted to hear that Will was able to provide a clear and thorough comparison between the two trips and patiently answer all of your questions. Taking the time to ensure our travelers feel confident and well-informed before making a decision is something we truly value.
It’s especially great to hear that his professionalism and friendly attitude remained consistent throughout your email exchanges. We’ll be sure to share your kind feedback with Will—he’ll be very happy to know his efforts made a difference.
Thank you for choosing TripToGo. We truly appreciate your trust and look forward to helping you plan your next adventure!
With best wishes,
The TripToGo Team
Reply from TripToGo
Thank you so much for your lovely review, Gloria!
We’re delighted to hear that Annyi was able to assist you and that her helpful and kind approach made such a positive impression. We’re very proud of our team’s dedication to providing warm and supportive service, and we’ll be sure to share your kind words with her.
Thank you for choosing TripToGo. We truly appreciate your support and hope to help you plan your next adventure soon!
Warm regards,
The TripToGo Team
Guide was professional and…
Guide was professional and knowledgeable and friendly. A good trip.
March 12, 2026
Unprompted review
Reply from TripToGo
Thank you so much for your kind feedback, Carl!
We’re very happy to hear that you had a good trip and that your guide made a positive impression with their professionalism, knowledge, and friendly attitude. Having great guides is such an important part of creating memorable travel experiences, and we’re glad this helped make your journey enjoyable.
Thank you for choosing TripToGo. We truly appreciate your support and hope to help you plan another great adventure in the future!
Best regards,
The TripToGo Team
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff who do not spare any time to provide details about the trip. They have experience in this field and ready to help even with very simple questions. They did not force me to buy any extra tours unless I asked them. Will do business with them in future.
March 11, 2026
Reply from TripToGo
Thank you so much for your wonderful review, Eddie!
We’re delighted to hear that our team was able to provide detailed information and support throughout your planning process. Taking the time to answer every question—big or small—is something we truly believe in, and it’s great to know you felt supported without any pressure.
We’re especially happy to hear that you appreciated our approach of providing optional tours only when requested. We always want our travelers to feel comfortable making the choices that best suit their travel style.
Thank you for your trust in TripToGo. It means a lot to us that you would consider traveling with us again, and we look forward to helping you plan your next adventure!
With heartfelt thanks,
The TripToGo Team
He was helpful
March 11, 2026
Reply from TripToGo
Thank you so much for your kind feedback, Kenneth!
We’re glad to hear that our team member was able to help you. Providing friendly and reliable support is always our goal, and it’s wonderful to know we made a positive difference.
Thank you for choosing TripToGo. We look forward to assisting you with your future travel plans!
Warm regards,
The TripToGo Team
Great trip
Dispite challenges, Emily and gangs probably provided one of my best group tour experience. They are not perfect, but they tried really hard. Provided interesting facts and anecdotes. Thank you for making it a memorable Japan experience for our family.
March 4, 2026
Unprompted review
Reply from TripToGo
Thank you so much for your thoughtful and honest review, Paul!
We’re thrilled to hear that your Japan trip was such a memorable experience for your family. Group travel can sometimes come with unexpected challenges, but it’s wonderful to know that Emily and the team’s dedication, hard work, and passion helped make your journey one of your best group tour experiences.
We’re especially happy that the interesting facts, stories, and efforts shared by Emily—one of the professional guides from our trusted local partner—helped bring the destinations to life and added to your overall enjoyment. We’ll be sure to pass along your kind words to her and the team.
Thank you for traveling with TripToGo. We truly appreciate your trust in us and hope to welcome you and your family on another adventure in the future!
With warm appreciation,
The TripToGo Team
Will is excellent
Will picked up my call almost right away and answered all of my questions. He is courteous and professional. Excellent customer service. Thank you.
March 11, 2026
Reply from TripToGo
Thank you so much for your fantastic review, Caroline!
We’re delighted to hear that Will was able to assist you so promptly and provide the courteous and professional service we always aim to deliver. It’s great to know he was able to answer all your questions and make your experience a positive one.
We’ll be sure to share your kind words with Will—recognition like this truly means a lot to our team. Thank you for choosing TripToGo. We look forward to helping you plan an amazing trip!
With kind regards,
The TripToGo Team
Great trip
Great trip. Most major sights included in the itinerary . Very nice hotels. Comfortable bus rides. A nice mixture organized and free time.
March 3, 2026
Unprompted review
Reply from TripToGo
Thank you so much for your wonderful feedback, Patricia!
We’re thrilled to hear that you enjoyed the balance of major highlights, comfortable accommodations, and the mix of guided activities and free time. Creating itineraries that allow our travelers to experience the must-see sights while still having time to explore at their own pace is something we carefully plan, so it’s great to know you appreciated it.
We’re also glad you enjoyed the hotel selections and comfortable transportation—those details make a big difference in the overall travel experience.
Thank you for choosing TripToGo. We hope to help you plan your next amazing adventure soon!
Warm regards,
The TripToGo Team
TTG to Japan
The trip helped to facilitate seeing many interesting and beautiful sights. However, the transfers from hotel to hotel were chaotic and not well managed. A little more organizing and planning would make the trip less stressful.
March 3, 2026
Unprompted review
Reply from TripToGo
Thank you for sharing your feedback, Tom. We’re glad to hear that you were able to experience many interesting and beautiful sights, though we’re sorry that parts of your journey did not meet your expectations.
As a travel platform, TripToGo connects travelers with local vendors who are responsible for providing the on-ground services and tour management. While these services are delivered by our vendor, we do expect them to maintain high standards of professionalism, communication, and overall experience.
We understand your concerns regarding the organization and coordination of hotel transfers. Smooth and well-managed transitions are an important part of the overall travel experience, and your feedback will be shared directly with the local vendor for review and improvement.
We would appreciate the opportunity to learn more about your experience so we can further review your concerns. Please email us at help@triptogo.com, call 1-866-886-3998 (7 days a week from 10:00 AM to 9:00 PM Eastern Time), or reach out through our 24/7 live chat support with your contact information. One of our travel experts will be happy to review your concerns and see how we can assist.
Your feedback helps us hold our vendors accountable and improve the experience for future travelers. We hope to connect with you soon to properly address this matter.
Best regards,
The TripToGo Team
Why contact me on secondary email??
I don't know what this is in response to. I bought some tours through you all on the trip we purchased, but the person helping me left one out. I guess I will ask the guide when we get there if we can tack on. More importantly, you are contacting me on my old work e-mail I don't use much any more. You won't let me submit my real real email address, so I guess you'll keep submitting to the one I clean out every few months. Guess you don't want my business. Sad
February 18, 2026
Reply from TripToGo
Thank you for sharing your feedback and for your honest perspective, Shelley.
We’re very sorry for the confusion regarding the email address and the missed tour on your booking. Our goal is always to make communication clear and ensure every part of your trip is organized, so it’s concerning to hear this caused frustration. We also wanted to note that the emails were sent to the address on your TripToGo profile, which appears to be your work email—this is why our messages went there. Your comment about updating contact information is very helpful, and we’ll review how we can make it easier for travelers to use their preferred email.
Regarding the missed tour, we hope your guide will be able to assist with adding it once you arrive, and our team is happy to help coordinate if needed.
We appreciate your business and trust in TripToGo, and we hope your upcoming trip will be a fantastic experience. Thank you again for your feedback—it helps us improve for all travelers.
Best regards,
The TripToGo Team
SE Asia tour
Our experience with Trip To Go was very good. The tour to Thailand and Cambodia and Vietnam was very nice. We enjoyed great food, wonderful accommodations and enjoyable excursions. We traveled comfortably and the tour guides were helpful and knowledgeable. The overnight cruise in Ha Long Bay was fabulous.
March 11, 2026
Unprompted review
Reply from TripToGo
Thank you so much for your wonderful review, David!
We’re thrilled to hear that your Southeast Asia tour to Thailand, Cambodia, and Vietnam was such a memorable experience. From delicious food and comfortable accommodations to enjoyable excursions, it sounds like every part of your journey was well enjoyed.
We’re especially glad that you appreciated the helpful and knowledgeable guides, as well as the unforgettable overnight cruise in Ha Long Bay—it’s always wonderful to hear when travelers have these once-in-a-lifetime experiences.
Thank you for choosing TripToGo. We’re delighted you had such a fantastic trip and look forward to helping you plan your next adventure!
With kind regards,
The TripToGo Team
The representative was friendly
The representative was friendly, knowledgeable, helpful and patient.
March 9, 2026
Reply from TripToGo
Thank you so much for your kind review, Tony!
We’re delighted to hear that our representative provided friendly, knowledgeable, helpful, and patient service. Delivering this kind of support is exactly what we strive for, and it’s wonderful to know we made a positive impression.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to assisting you with your future travel plans.
Warm regards,
The TripToGo Team
Great customer service!
The agent that helped me today was very helpful and friendly. He had been on this same tour so he could answer a lot of my questions. It helped me to plan better. He gave me some good tips. This will be my first tour through them. If all goes well, I'll book with them again.
March 10, 2026
Reply from TripToGo
Thank you so much for your wonderful review, Rhonda!
We’re delighted to hear that you had such a positive experience with our team and that the agent was able to share helpful insights from firsthand experience on the tour. Being able to provide practical tips and answer questions with real knowledge of the destination is something we’re very proud of, and we’re glad it helped you feel more prepared for your trip.
It’s especially exciting to hear this will be your first tour with TripToGo. We’re honored you chose us for your travel plans and we’re confident you’ll have a fantastic experience. We look forward to hopefully helping you plan many more adventures in the future.
With heartfelt thanks,
The TripToGo Team
A Great Customer Care Experience! Simon is Amazing!
Simon on the Customer Care Team is amazing! I had an urgent issue with our booking and he listened carefully, understood our concern and was able to successfully resolve the issue. He is a great professional that cares deeply and is committed to helping however possible. I cannot be more pleased with his immediate responsiveness and care in resolving our issue and concerns!
March 9, 2026
Reply from TripToGo
Thank you so much for your wonderful and detailed feedback, Harish!
We’re absolutely delighted to hear about your positive experience with Simon. Providing attentive, responsive, and solution-focused support is exactly what we strive for, and it’s fantastic to know that Simon was able to step in, understand the urgency of your situation, and resolve your concerns with the care and professionalism you described.
We’ll be sure to share your kind words with him—recognition like this means a lot to our team. Thank you for placing your trust in TripToGo. We truly appreciate your support and look forward to continuing to assist you with your travel plans.
With sincere gratitude,
The TripToGo Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.