Triton Showers Reviews 

Rang with a problem leak. The lady who took the call from my description was immediately able to identify the problem an offer a solution.
Problem solved.
An excellent service and much appreciated.
Iain

Excellent customer service

Very helpful and pleasant on the phone and delivered exactly as they said withing 48 hours. Problem solved

I explained what I needed and the customer care department was very helpful.

Fast efficient courteous .
Good English speaking service

Needed to replace an existing Triton shower at a property, found that Triton offer this as a supply and install service - the cost looked fair and the lead time was not terrible so took a punt.

The replacement shower was shipped ahead of time without any issue, that was until the installer arrived at the wrong address. Somehow my personal address had been used instead of the 'site' address.

Although the correct address was less than 2 minutes drive away the engineer was unable to change the booking. I asked if he could call the office and switch given how simple the situation was - he could not do this and left.

I called in spoke with the office who were present terribly embarrassed by the mistake but again could not overcome the issue despite the engineer only having left a few minutes ago.

Such a shame a simple issue like this could not have been resolved, the engineer I think was uninterested in helping, probably due to the leadership and systems he has to work within - micro managed to the Nth degree no doubt with no autonomy to make sensible decisions to the benefit of the business or their customers.

Luckily, I found a local plumber who could not be more helpful and managed to fit my job in later in the day - this is a lesson in finding and sticking with your local trusted trades who actually care about their reputation and their customers.

They advised me on the best replacement shower for my old Triton unit which was 20+ years old and delivered it very quickly.

Cheap unreliable literally hot then cold. The worst shower I've ever had the displeasure of owning after 25 years of owning houses .

Although I had to hang on for a period of time, Customer service answered my question and payment was made to extend Warranty

Very impressed with your customer service
Thank you for your help.
Regards Peter.

I rang not knowing whether I could get a replacement shower having tried numerous places. Triton were so helpful and supplied me with next day delivery a new same shower.

Response to Responce! Called them first waited 40 minutes to be told as I didn’t directly purchase the unit that I could do nothing! Called plumber as he had account and receipt who was away on holiday for 3 days.. All well and good giving a warranty on a product most people would get a professional to fit and then try cancelling warranty responsibility as you need proof from 3rd party on initial call! Could have been as long as you provide it we will get the ball rolling but no I was forced to wait! Nearly 2 weeks without a shower for a family of 4 is just disgraceful- CC 729771 .. What an absolute joke customer service this company provide. Buying and installing a shower in Feb 2026 initially everything went well with it. On 19th April however after my partner showered I went also for a shower to find it didnt produce hot water. After initial inspection I called the plumber who attended after 3 days (3 days a family of 4 didnt have shower faclities) and on inspection also confirmed that the shower was broken. He called Screwfix where he got it on his account from and they directed him/us to Triton to organise an engineer. After an hour on hold waiting for connection to an agent I was then told the very soonest engineer would be 30th and then if parts needed ordering then who knows when it would actually be working again. Menstruating woman in the house, 9 year old girl, 17 year old boy and myself washing with a flannel over a sink for a week now! Do Triton care? 100% couldn't care less..... Do yourself a favour and spend a bit more money as clearly these cheap chinese showers that Screwfix sell on behalf of Triton for £125 are clearly rubbish. It should also be said that the new shower replaced a 2 year old version of the same shower from Triton.......... If you can install a combi driven shower would be my suggestion to avoid these problems altogether.. I have no choice but to buy and install a different shower at my own expense given the shockingly bad service Triton offered us! !!!Buyer Beware!!!

Very good telephone service. Speedy delivery of correct part ordered. Not too expensive

Website is good and backed up with knowledgeable
helpful office staff

Great customer service and quick delivery

Very disappointed with Triton showers selling faulty showers to customers and processing very poor and aggressive customer service manners. They are using a very nasty approach with clients when they ask for support/help with a faulty product. They will tell you we will send an engineer and if it turns out to be a pressure problem in the property then they will charge you for the engineer’s visit and if you do not pay, they will send your case to a debt collection agency. This a measure to deter customers from asking for help. Their response to my complain t has been very slow and they are buying time so my warrantee comes to an end and then they can say it is nothing to do with us.
I did prove that the issue is not due to pressure problem and Severn Trent water packed my evidence and said the pressure in the property is OK. Even it was to be a pressure problem then their product should be adapted to this problem and aim to improve.
You can wait for hours on the phone for them to answer your call. I am so surprised as to how come they were allowed to trade and function in a civilized country with this level of customer service. I have gone through a humungous amount of stress with them and my tenants are suffering as they cannot use the should unless they keep their finger on the switch on button constantly so they have a shower and go to work.

Excellent service , spoke to very helpful lady when I placed the order . Which was delivered the next day .so nice to speak to a person not a AI robot .