Dk Triumph Reviews 

I love the products, but the DK customer service could be better. The number 49121411 can not be called, and nobody is answering when I write on the contact form.
I had an important update on delivery address, and if it was possible to contact them more easily/quickly, it would save us problems with delivery.

My mother and I both ordered a BH and returned it (2 different accounts). We both received a confirmation that they got the return and we would receive our money back in a few days.

This is email is now a month ago and we still did not got our money back. We filled in the contact information on the website, but did not get a respond. After that we made various phone calls, but the communication was horrible. Every time the customer service representative said only a Dutch speaking person could help us, and gave a time to call back. If we called back at the given time, we were kicked out of the queue and after multiple attempts got a representative on the line that said the right people were not available and to try again the next day.

After multiple attempts we finally got somebody that could helps us on the phone and they said that they would internally scale up. We were told multiple times to please be patient, but they could not give us an estimation how long it would take for the money to return. They only say that something is on hold and another department has to do something.

We have been long time customers (in store purchases), but after this I cannot be positive about the company. Horrible customer service and still waiting for our money back....

Their selling point is providing the right bra size, but it stops there. I was trying to figure out the right size for shapewear, and even after three emails with customer service and contradicting size charts, I still have no idea what the right size is. It seems like customer service doesn't actually read the emails and just wants to close the ticket.

My order never arrived

My Worst experience online ever. I placed an order, got a message to say it was delayed in sending it to me - okay. Then evri ( the Worst UK courier you can use!!!) tried to deliver - no luck, so I've reschedule it. Then a WEEK later, after at least two emails to Triumph they updated the status and then another WEEK later they delivered. Of course by that time I have already made a purchase elsewhere and as I've gone away my parcel need to be returned to Triumph. Waiting for a refund- who knows when that is going to happen?! Worst customer service ever - serious retraining would be needed if they want to continue trading online. None of my concerns were addressed and just generic unhuman responses given. Avoid at all costs! I should have read the reviews here first!

The worst customer service !!!!

On the 22/1/24 I have sent email re returned parcel and I am still awaiting for reply.
My parcel has been returned as my delivery point could not scan the code.

13 Jan 2024 ordered 1 pair Sloggi men start in the sale 124,50kr. delivered to my home address. Track and trace Nr. came up in my PostNord app. and I waited. 22.jan triumph account says delivery sent, Postnord app waiting to receive package. so I contact Triumph, they write that they have given the package to PostNord and I have to wait 10 days, or I can order a new pair and get a refund. but the new pair now costs 299kr. with postage. i asked if they could just send a new pair as the last order did not leave there ware house. this was not possible, they could not send a new pair. i told them of the price difference 174,50 so I was not interested in re ordering, if they could not just send me my order. this was not possible I could get 100kr. discount but not on anything reduced. so now I am at a loss of 74.50 kr. after many emails I have given up- this is what I think happened, as now the say its a logistic error. they came to pack my order and found out that they have not got my order in stock, but still continued to take my money and make a parcel label., and letting me wait. and think its in the post. they could have wrote that my order was out os stock would I like one of the other 16 colours available. but no. the easiest for them, was to cancel my order. which I said No too. as I could not re order at the price of 124,50 kr.
i am very disappointed I thought a big brand name like Triumph would take more care of there customers. even with a 100 kr. discount it would be cheaper to buy them in Bilka yes I am sorry Bilka is cheaper. but after this I think I will try some of the other companies like danish endurance, or bambuni, I am really disappoint with the customer service I expected more.

Terrible customer service! I won't buy from them again. I placed an order to pick-up at the store. I never collected the item within the period they state. This means the order should have been returned and a refund issued automatically, however, I have been in contact with customer service via email, going back and forth. Either they are completely useless, or they are on purpose making it difficult to return. Even though I explained to them I never collected the item, they keep insisting a produce a proof in return, and want me to contact their shop for them!!! What sort of service is this if you expect the customer to do your job for you, or can not even see status of orders, and whether they were collected or not?!!! Totally useless, and I will now instruct my bank to dispute the transaction. Been a customer for years, but I know I will look for another provider instead!

Delayed order, and items inside where not packed nicely - just thrown down the box.. disappointing packaging.

One star is actually one too many stars.. the worst webshop ever. They say that my order is ready to be sent. The status is the same the last 20days! I have sent several mails. I have tried the call center! (I hate when you have to phone someone when you buy online! Why can’t you solve the issues online?) the call center will not answer although you wait more than 30 minutes! Still no answer! I finally went to the shop. Again, they say it is two different entities and they can not help. To me it is one brand. And when you have a customer who is not able to solve their problem you solve it. The funniest is that they send you a link for receiving feedback on my experience. They even don’t bother to check if I got my order or not before sending the link. So my experience… you take the money, and then just disappear.

Only good things to say about my purchase with Triumph... User friendly/beautiful website, lovely products to choose from, easy purchase process, delivered at home as requested... I am buying again this month, of course...

best quality underwear ever. It is only two styles though that suit me the Doreen ones. I hope you do not discontinue any time soon

As always: super.

Perfect.....

I ordered a product in the 21st of July, but never received it. When I contacted customer care on August 4th I was told the order could not be cancelled as it was "in dispatch stage'. Today, August 21st, the product is STILL in dispatch stage and not shipped. It wouldn't matter much though - I no longer need the swimsuit as my vacation is long over. Customer care is still unable to cancel the order, so the swimsuit might, I guess, at some point be shipped to an address I am no longer present at, meaning no refund in sight and a wait of unknown length.

That this kind of "service" still exist in the year 2021 is beyond what I had imagined. I most definitely do NOT recommend buying anything in the Triumph webshop. It is layers upon layers of incompetence with absolutely no interest in customer satisfaction.

Great quality products and quick delivery service 👌