I haven't received my product yet, it's past due and I haven't even received any tracking number. I'm sure the product is probably great but getting my product isn't going well at all. It was orde... See more
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After reading reviews about what I was looking for I went to their excellent website. Not knowing too much about the products they sell. Inexperienced rookie. Proceeded to be assisted via chat by Marv... See more
Shipping notification was lacking. It's a large form with little information. It could probably be displayed more simply. Some of the field headings were white text on a light grey background maki... See more
Lisa must be the company rock star. Had a few questions regarding my vape. Responded quickly. She asked for further information. Again responded quickly and throughly answered both my questions. Matt... See more
Company details
Written by the company
Tronian: Innovators in Premium Vaping Technology, Dedicated to Delivering High-Quality, Reliable, and User-Friendly Vaporizers. Elevate Your Experience with Tronian's Cutting-Edge Designs and Superior Performance.
Contact info
United States
- tronian.com
3.8
Great
37 reviews
Replied to 14% of negative reviews
Typically replies within 1 month
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Awesome product crappy shipping
I haven't received my product yet, it's past due and I haven't even received any tracking number. I'm sure the product is probably great but getting my product isn't going well at all. It was ordered April 25th United States shipping and it is now May 3rd. I was under the impression it was 3-5 day shipping with 2 days of processing. I probably wouldn't be as concerned about where it is had I received a tracking Number.
Update: never got a tracking number but it finally came.
Bro...this thing rocks socks...4 stars because the shipping sucked and I never got a tracking number but the product is great!
April 25, 2026
Tronian was my choice after reading many reviews.
After reading reviews about what I was looking for I went to their excellent website. Not knowing too much about the products they sell. Inexperienced rookie. Proceeded to be assisted via chat by Marvi. She was super nice and helpful for this old senior citizen (true - hahaha). She set up payment link and made the purchase / checkout very easy. Evidently I will receive very prompt shipping too.
April 15, 2026
Unprompted review
2nd device I've bought from you guys…
2nd device I've bought from you guys that I've had issues with, and no I will not send you videos and what not as I know you don't actually care
March 15, 2026
Unprompted review
💯💯💯Very happy with the OmegaTron!
February 23, 2026
I love that I can have full control…
I love that I can have full control over the range of my supplied voltage. It's not a bad thing, but I thought the product was smaller than expected. Works well for what I want!
January 28, 2026
Hi it is now wed.25/2,have not received…
Hi it is now wed.25/2,have not received my order, tracking only up to 4/2 & no more.AUS.POST REPLY, SENDER needs to track parcel from your end .regards peter. P.s. 😟
January 27, 2026
Never received a tracking number or…
Never received a tracking number or shipment confirmation email.
December 26, 2025
Over one hour trying to check out and no answers
Over one hour trying to check out. Costumer service goes out of the way not to answer questions. Coupon promised for signing up is never sent and costumer service wont answer inquiries about that either.
December 27, 2025
Unprompted review
notsogood
u took a very simple process an made it way to difficult, settings don't even work.not for me
November 26, 2025
Useless
I boght TWO gammatrons from you BOTH broke You refused to fix or replace one You told me to send a video etc You should stand stand behind your product without all the BS
November 25, 2025
Great product
Great product, love all the adjustments you can make and the puff counter! Also wonderful customer service and quick delivery!
November 25, 2025
Its amazing.
Its amazing.
I love this thing, it works great, it stays clean after each use, and it offers you lots of temperature control.
A must buy vaporizer for sure, it's the best one I've had so far.
October 23, 2025
Super slow shipping...about a month
Super slow shipping...about a month! Omegatron produces extremely harsh vapor! I was ready to.go to the emergency room. So the product is useless for me and sits on my table.
Its a reminder of me to not be suckered in by hype for something less than useless.
October 24, 2025
Unprompted review
Reply from Tronian
Hello SR,
We’re sorry to hear about your experience. For harsh vapor or any other issues, our support team is always happy to provide troubleshooting tips and guidance to help you get the best performance from your device.
We did reach out to you directly to offer assistance and troubleshoot the vapor issue, but we didn’t hear back. If you’re still experiencing problems, please feel free to reply to our message or contact us anytime — we’re here to help and want to make sure you get the best possible experience with your device.
Best regards,
Tronian Team
Email communication was amazing
Email communication was amazing. I was notified about my purchase evey step of the way. My item came as expected and everyone has been raving about my new vaporizer. I wish they would make a travel case for it.
October 25, 2025
Shipping notification was lacking
Shipping notification was lacking.
It's a large form with little information. It could probably be displayed more simply. Some of the field headings were white text on a light grey background making them unreadable.
Also, wish they took Apply pay. Would have made checkout easier for me.
Overall though, I am happy with the product and would recommend it.
October 20, 2025
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