The Tropco Reviews 

429
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Delivery came on the day specified and kept informed all the way ... from order to delivery time. Fish arrived safely bagged and in good health. Went through the usual procedure to acclimatise and the... See more

Rated 5 out of 5 stars

After making a 4 hour round trip to buy six Violet Smudge Corys, I got home to find that there was a rogue Julii Cory amongst them! I emailed the Sales team and after explaining the situation and m... See more

Rated 3 out of 5 stars

I recently brought the fishes for my community fish tank, I ordered some kuli loaches and red rainbow fish. But really disappointed with the purchase, I have never found fishes that small size... See more

Rated 5 out of 5 stars

Easily the best online shop to buy fish from. If I've ever had a problem it's dealt with more than fairly, but it's very rare to have any doas from them anyway. If there's an issue with any fish prior... See more

Company details

  1. Animals & Pets

Information provided by various external sources

At the Tropco and the Carpco, we pride ourselves in offering a service that exceeds our customers expectations. Whilst in the vast majority of cases, the delivery of live fish goes seamlessly, occasionally problems can arise and it is at this time that our service comes into its own. We are always here and our help and advice is always free. Fish are our passion, not just our livelihood!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

429 reviews

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4.5

All reviews

(429)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service and dedicated team

Exceptional service and dedicated team. Hands down best I have ever dealt with.
Fish health exceptional.
The communication is simply brilliant 🤩
The full team at tropco should be proud of what you’ve achieved. Would I recommend tropco 100% without hesitation

February 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service again

Excellent service again from these guys. 6 small smudge spot corys. All in excellent condition. Not one bit skittish and already hanging out with my other corys. Packaging again was excellent. This is why when ordering online I always use Tropco. Big thanks

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Goop...absolutely amazing stuff

Goop...absolutely amazing stuff! I had to split a tank urgently and needed to set up another tank quickly. Rather than break down my established filter, I decided to give Goop a go. Wow. Within 3 days I was completely cycled, even with a dirty Plec. Delivery was bang on time and ready to go. I'm so impressed. Absolute life saver! I wouldn't hesitate using them again.

February 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding quality fish great next day…

Outstanding quality fish great next day delivery no waiting for weeks the packaging was amazing a big box for 4 fish extra bags of water to stop any movement and 7 heatpads this company does not make any money out of the P&P, they really care about thier fish and customers will only use them for online fish in the future

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent & Fast service, even in the cold

Both times I've purchased with Tropco the service has been excellent & fast.
This most recent purchase I risked making a small order in the cold, overnight it got even colder, they added extra head packs & their driver kept the box up front in the heat. Friendly customer service also. Will continue to buy with Tropco.

January 22, 2025
Unprompted review
Rated 4 out of 5 stars

Good quality fish.

I have used this company several times for livestock, on each occasion the fish have been of good standard. The range available online is excellent, and aimed at both those new to the hobby and us oldies.
The only reason I have given 4 stars and not 5 is that on one occasion there was a mix up with the delivery from D.X; they stated they would return that day (it was a Saturday) instead they did not deliver until the Monday; which meant some rather unhappy fish.

January 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic

This was my first order from tropco but definitely not my last, I was very impressed with the fish quality and the packaging they came in was by far the best I’ve seen from any company, I highly recommend this first class business for fish

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent seller,quality fish.

Very pleased with my order.4 bags of fish,24 in total all alive and well.Very well packaged and several heat packs inside .Really nice healthy fish,rainbows and corydoras.Have just placed another order.10/10 from me.

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

A very good Aquarium.

Great customer service, good quality fish, and a good website, with everything you need for your hobby. If there’s ever a problem, they will sort it out for you very quickly, without any hassle.
All of their staff are very knowledgeable, which means a lot to me. That’s why I buy my Tropical fish from Tropco.

June 30, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, was fantastic start to finish. Some of the fish I ordered they decided they weren't happy with how they were, so called me to let me know and to choose some others if I wanted. They refunded the difference and when I received my order all the fish were in fab shape and the heat packs were still warm! Brilliant service, will definitely buy from here again.

November 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Pea puffers:

Pea puffers:
I would like to write this review on my experience. The fish arrived within the booking slot given and upon opening the box the heat box were still very warm. All the fish were alive and healthy and I like the way the water bags were used to stop my fish being slammed around in the box.
After acclimatising the fish (which is standard practice) I noticed there was a leaflet inside the box for new people to fish keeping explaining how to introduce the fish to their tanks, just proof that you the company care about the fish as much as the owner does.

After one hour of introducing my fish (6x pea puffers) they were happily snacking on little white worms or otherwise known as Detrius worms. Six very little happy fish and one extremely happy customer I will without doubt returning to you rather than other shops who after several calls over a month basis could not get them in. Just told to call back in a few weeks…. Repeatedly. Should have (and will from now) have come here first.

Thank you for your continued customer support via email, and thank you for picking me six of, what I can only describe is the most perfect fish ever seen

October 22, 2024
Unprompted review
Rated 1 out of 5 stars

Slow delivery considering the fee, poor communication & a DOA.

Disappointing courier service for £19.95 fee, although par for the course for DX who previously lost a treadmill we ordered from another company. Had a call from Tropco to say the package had been mis-routed but would still be received this morning. As it had not arrived by 1pm, called Tropco back who said they would get in touch with the courier & ring me back. They didn't. Delivery window was 7 - 1, but package arrived just before 3pm with a dead fish.

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great supplier

Great Quality healthy fish
Good selection and great price
Brilliant service
Highly recommended

June 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Bought 3 red mosaic snakeheads off of…

Bought 3 red mosaic snakeheads off of them recently described as a certain size , they were not as big as described, but before the sent them they stated this , I was still happy with this , but within a few weeks reimbursed money compensating for the size , had a lot of fish off trop co in the past always happy packed well (alive) and perfect health, waiting for other fish coming in next week , can’t wait

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality service

Great quality service, fish arrived in a good condition and the customer service team were very helpful, with special requests an option.

April 10, 2024
Unprompted review
Rated 1 out of 5 stars

I’ve order 3pairs of guppy of which 2…

I’ve order 3pairs of guppy of which 2 pairs came with health issues. Black Moscow pair came full of white spots, Full Gold pair, the female came with half of her tail missing. I’ve send a email with the pictures showing the issues and I haven’t received a reply after almost a week now. I do not recommend them and I will never buy from them again. Poor quality fish.

April 6, 2024
Unprompted review

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