Tropicfeel Reviews 

I really like the products from Tropicfeel. I have bought two pairs of shoes and they are great. However, my experience with their customer service has been terrible. I bought a pair of shoes on Thursday last week and as I had plans that needed these particular shoes on Sunday I paid extra for next day delivery. Needless to say they did not deliver on the next day nor the day after despite me waiting at home during the delivery window I was given. I asked that they refund me the cost of the next day delivery as they had failed to deliver on the next day and I therefore did not have my shoes in time for my event on Sunday. They have proceeded to blame me for changing the delivery method, but I only changed this after they failed the delivery on the Saturday and told me they would not arrive until Monday. They have been rude and unwilling to accept my reasonable request for a refund of the next day delivery cost.

Backpacks are really well-thought and convenient to use. Also customer support is very nice. I had issue with the backpack twice and they changed it no questions asked and the second time they gave me promocode for the full price and left me the backpack.

I am still going through an agonising process where I received a pair of shoes that leaked black ink on my foot and socks (clothing), the ink did not come off for 3 days

When requesting my money back I’m told that I can’t have a refund if the product is used. However, I have no faith in this brand and do not want their product.
I have a legal right for my money back. But I am told I am not allowed?

This is a serious concern and I am considering reporting you if you do not make adjustments.

I returned my full order to Tropicfeel (order 691021) in one package using their return process.
The parcel was successfully handed over to DHL and delivered to their warehouse (tracking available). Despite this, I only received a partial refund.
I provided everything they asked for:
DHL tracking and delivery confirmation
proof of shipment
written confirmation from DHL
even a photo of the package before sending
Still, Tropicfeel claims that only one item was inside the parcel.
What is especially concerning:
One additional item from the same return was actually refunded, which clearly shows that more than one item was in the package. Yet they refuse to refund the remaining items.
It seems that internal warehouse issues or missing scans are being passed on to the customer.
Support replies are polite, but ultimately unhelpful, as they simply repeat the same statements and refuse to take responsibility.
Very disappointing experience.

I’m really disappointed with my experience with Tropicfeel.

I purchased a backpack for over £200, which is marketed as a premium product and comes with a 3-year warranty. When it broke, I reached out to ask about repairs or even just recommendations on where I could get it fixed.

The response I received was extremely unhelpful, essentially just saying they don’t offer repairs and couldn’t suggest anywhere either. For a brand at this price point, I would expect far better after-sales support, whether that’s guidance, repair options, or some form of warranty assistance.

What made the experience worse was the quality of the communication. The replies felt very generic, almost like AI generated responses, and I was addressed by the wrong name multiple times, despite correction, which doesn’t inspire confidence or care.

Overall, this level of customer service is unacceptable for a premium brand. Charging high prices while offering little to no meaningful support when issues arise is not acceptable, and it has significantly impacted my view of the company.

I really like the in-out water shoes I bought but I don't see it available anymore. Why?

Amazing service and great deatil to Quality and customer satisfaction. THis is my second time trusting Tropical Feel and they have not disappointed.

I'll keep it simple: I own 4 Tropicfeel backpacks. That alone should tell you everything.
The oldest ones are over 4 years old and have survived 50+ trips — and I'm not talking about weekend city breaks. I mean rough, unforgiving adventures. Jungle humidity, mountain scrambles, overnight buses, airport chaos. These bags have been through it all and are still absolutely intact. Not a single seam giving up, not a single zipper sulking.
Airlines? Never an issue. They fit overhead bins perfectly, they compress when needed, and they've never been flagged, charged, or side-eyed by a single gate agent worldwide.
I'm deeply into sustainable and renewable brands — it matters to me that what I buy lasts and doesn't end up in landfill after two seasons. Tropicfeel walks that talk. Four bags, years of punishment, zero replacements needed. That is sustainability in practice.
The waterproof backpack specifically has become my prepper run-away kit — if I ever need to grab one bag and go, that's the one. It's that trustworthy.
At this point I'd say a Tropicfeel bag is almost essential backpacker gear, right up there with a good pair of boots and a headlamp. If you're building a survival or adventure kit and skipping on the bag, you're doing it wrong.
Buy one. It'll outlast your excuses not to.
— A very convinced 4-backpack convert

I absolutely love my bag I bought. Great size for trips on planes where you can get away with the bag on cabin only airline tickets as it can pack down or generally look quite slim.

It can also extend to be larger both from the top and bottom. I love the shoe holder at the bottom, great for smelly shoes or wet clothes/towels.

Nice materials used and really sturdy.

Laptop sleeve is great and the laptop feels well protected.

The toiletries bag is always quite fiddley to snap on to the magnets, that’s probably the only part of it that isn’t as well designed.

Buyer beware: my experience with Tropicfeel’s “3-year warranty” was disappointing.

My Tropicfeel shoes developed a fabric/seam failure at a structural stress point well within the warranty period. This wasn’t cosmetic wear, the stitching and material separated in a way that affects the integrity of the shoe.

I submitted a warranty claim with photos and proof of purchase. After review by their Quality Team, it was denied as “normal wear and tear.” The only resolution offered was a 20% discount code for another purchase.

Sharing so others understand how the warranty may be applied in practice. I’d still welcome Tropicfeel reconsidering the claim.
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Hi, thanks for responding. I appreciate the reply, but I want to clarify that this wasn’t simply about expectations, the shoes experienced a structural seam/material failure while still within the advertised 3-year warranty period.

The claim was submitted with photos and reviewed by your Quality Team, but it was ultimately classified as “normal wear and tear.” Because the failure occurred at a stress point and affects the usability of the shoe, I had hoped the warranty would apply.

If someone from the Tropicfeel team would be willing to take another look or escalate the case for a second review, I would still welcome a fair resolution.

Loved th Brand but unfortunately the sole of the shoe was to stiff for me, wouldn’t adapt well to it.

The post-sale customer service is excellent. They handled the issues I encountered efficiently and provided effective solutions, which really improves the overall experience with the brand.

Product quality is also very good and meets expectations. However, sizing consistency across different models is something that could be improved. I own two pairs in the same size, yet one fits very tight while the other feels noticeably loose. This lack of uniformity can make choosing the right size more difficult than it should be.

I am excited with the shoes that I bought. I can't wait to try also the backpacks. It's a pitty that there isn't a physical store in Greece, so that I can check them on site.

Great products that are really well thought out.
I bought an NS60 'jacket' it is in fact two items that paired together make a full jacket. Such a versatile idea and one I shall be taking with me on so many trips.
It's packable, lightweight, comfortable and fits (me) in all the right places - brilliant!

The order arrived in 4 days, and customer service responded immediately. The sneakers are very beautiful and comfortable. So far, only positive feedback!

Still in the process of trying to get my money back despite being extorted out of a £8.70 return fee for Evri (the cheapest courier that normally charge £1.99) they outsource their returns to a 3rd party company who simply try to delay the return in the hopes that you'll give up and keep the product.

It's been 2 days since I started my return request but this "Rever" company that they are using won't send me a return label/qr code, unlike literally every other returns setup online this company says it needs DAYS to process a return label....this is ofcourse very suspicious in itself and I do suspect it's a meant to delay and obstruct customers in the hope they give up on any potential refund.

Overall a very negative experience so please be aware, definitely not worth considering and as I write this I've still not been able to get my money back.

It fits exactly, I love every sneaker that I got

A minor issue with one of my shoes was dealt with efficiently and effectively. A straight forward no nonsense process was executed perfectly with a positive remediation. You can always spot a quality organisation by the way they resolve issues. This was top notch.

I bought a shell 2 along with the regular sized camera cube which was a fair bit and was happy when they arrive. I took both backpacking for a month and with 2 days the camera bag strap ripped making it completely useless and the shells bag strap ripped exposing the padding. They refused to refund me, they would only replace it with a new one and after about 4 months my shell has broken again. Massive waste of money would buy an osprey bag in the future.