I bought a hammock and stand on 3 June. After an exasperating experience of chasing the company and being asked to make a further payment for customs duty the delivery company, DPD, failed to de... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought 2 family size hammocks 3 years ago. I always put them away inside the house at the end of the day, & we have a "shoes off" rule, and they are both still like new! I'm writing this whilst happil... See more
Company replied
Overall, a very nice hammock. One component of the hanging set does not feel too safe, though. I refer to the ``oval ring with horizontal link'' shown in step 4 of the hanging instructions. The horizo... See more
Really comfortable and relaxing, there is nothing more comfortable than taking a nap in a hammock. I would say excellent communication, shipping times in Italy 4 days. if you want to buy a high qualit... See more
Company replied
Company details
Written by the company
Premium hammocks and hanging chairs from Tropilex. Hand made in Colombia. Hammocks with 100% FSC, OEKO-TEX en One Percent for the Planet certificate. Free shipping and returns!
Contact info
Fahrenheitstraat 5, 7701 BV, Dedemsvaart, Netherlands
- +31 (0)85 773 18 79
- info@tropilex.com
- tropilex.com
4.2
Great
764 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stop nagging for ratings!
Great products and service, just the constant nagging about ratings turns me off.
August 24, 2021
Advertisement
Very quick service and good product
August 2, 2021
The product (single hanging chair) is very good.
The product (single hanging chair) is brilliant, very well made and comfortable. The shipping was reasonable. The only thing is the product’s bag/cover, which is too narrow. With 3 extra cm it would be much more easy and simple to insert the chair and save it when not in use.
June 29, 2021
Quick delivery
Quick delivery, great and beautiful product. The only thing I did not like so much was that the hammock had a bad smell. Like humid clothes left in a bag.
June 2, 2021
Advertisement
Good product - would recommend
Fast and efficient shipping. I bought a double hammock. Colours were true to the website and I am happy with the quality. I'd use them again.
June 1, 2021
The product was as ok
The product was as ok. The delivery was slower than promised and the notice about this came after the payment.
May 16, 2021
Excellent customer service and a very…
Excellent customer service and a very speedy delivery time.
May 14, 2021
Great Service, delivery and product
Customer service was great when I needed questions answering by telephone and email.
Hammock and stand arrived as promised and the product is brilliant. Very pleased all round.
May 11, 2021
Advertisement
Delivered on time
Delivered on time, sturdy frame, easy to assemble. Disappointed with the hammock finish; loose threads, poor attention to detail.
May 4, 2021
Great to be able to get a replacement…
Great to be able to get a replacement spreader bar for my hammock chair, good quality and arrived when promised.
April 20, 2021
An efficient service
A prompt and efficient service. The hammock stand looks good and easy to assemble. It is very similar to the one it replaces which has given many years of good service so I'm hoping this one will do the same.
April 11, 2021
Advertisement
Fast and reliable delivery
Fast and reliable delivery, product as described, good quality, I would order anytime again, thank you very much!
April 8, 2021
Great product and service.
March 23, 2021
Advertisement
fast and good quality
fast and good quality. Bought some hooks for the wall - Carabiner are gigantic- also the connection plate is big and sturdy - so the price is reasonable - only i thought i would be buying two (but then maybe smaller ones)
January 12, 2021
The shipping was not very nice
The shipping was not very nice. Someone threw the parcel just over the gate and left without even ringing the bell :(
The hammac itself can´t be rated yet, because it is a Christmas gift and hasn´t been used outside so far. :)
January 12, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.