I bought a hammock and stand on 3 June. After an exasperating experience of chasing the company and being asked to make a further payment for customs duty the delivery company, DPD, failed to de... See more
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Bought 2 family size hammocks 3 years ago. I always put them away inside the house at the end of the day, & we have a "shoes off" rule, and they are both still like new! I'm writing this whilst happil... See more
Company replied
Overall, a very nice hammock. One component of the hanging set does not feel too safe, though. I refer to the ``oval ring with horizontal link'' shown in step 4 of the hanging instructions. The horizo... See more
Really comfortable and relaxing, there is nothing more comfortable than taking a nap in a hammock. I would say excellent communication, shipping times in Italy 4 days. if you want to buy a high qualit... See more
Company replied
Company details
Written by the company
Premium hammocks and hanging chairs from Tropilex. Hand made in Colombia. Hammocks with 100% FSC, OEKO-TEX en One Percent for the Planet certificate. Free shipping and returns!
Contact info
Fahrenheitstraat 5, 7701 BV, Dedemsvaart, Netherlands
- +31 (0)85 773 18 79
- info@tropilex.com
- tropilex.com
4.2
Great
764 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Good quality
I am very happy with the hammock. The hammock arrived quickly. The colours and the pattern was similar to the pictures I had seen before the purchase. The hammock seemed to be of good quality. I am very happy with the purchase.
June 12, 2022
Reply from Tropilex
Hi Sonja,
Seeing you had a 5-star experience is the best thing we could hope for! The entire team really appreciate it. Enjoy your day in your new hammock!
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Great service
Great service, good product, will order une or two more, but not that gigante.
Seams that hammock serves one family of five, I had a great laugh, when I unfolded an cannot wait to sink into it.
Thanks again
Volker
June 8, 2022
Reply from Tropilex
Thank you for the kind words Volker! We're so happy your purchase went smoothly. We'd love to continue providing great service to awesome customers like you. Thanks again!
I love my new hiding place
I love my new hiding place, under the trees. Lovely soft and strong fabrik, big enough to feel comfy and supported, easy to connect and also to disconnect and store.
June 5, 2022
Reply from Tropilex
Hello Lonneke, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We look forward to serving you again soon!
Arrived promptly
Arrived promptly, and it's an utter joy. If you can afford one, get one.
May 25, 2022
Reply from Tropilex
Hello Tom,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
The delivery is great and the Hancock's…
The delivery is great and the Hancock's are amazing. Wunderbar.
May 24, 2022
Reply from Tropilex
Hi Hendrik,
Thank you for your awesome review. We are so glad that to hear that you are happy with your purchase. If there's anything else we can do for you, please let us know!
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Very good product
Very good product. Stable and beautiful. Easy to assemble. High quality. Well packed, fast delivery.
May 23, 2022
Reply from Tropilex
Hi Manfred,
Thanks so much for your great words. We really appreciate you taking the time out to share your experience with us. Have a wonderful day!
Best Hammock ever!
May 22, 2022
Reply from Tropilex
Hello Tristan,
Thanks for the wonderful feedback and for taking the time sharing your 5-star rating. Have a great day!
Lovely hammock
Very happy with the product. My first hammock to be honest but it’s lovely and comfy and seems well made.
There was a small stitching defect I contacted them about just to say if it got worse I would want them to know it wasn’t me that caused it and I was immediately offered a discount on the purchase. Really nice customer service.
May 22, 2022
Reply from Tropilex
Hi Neil,
Thank you for leaving 2-stars review. We continuously doing the best we can to serve you better. We wish to serve you again in the future!
Very good quality
Very quick delivery. Ordered 15-05 and delivered 20-5 in Portugal. When I place an order at a company in Portugal it takes between 7 days and 3 weeks. The hammock is from very good quality and the colors are exactly like the picture on internet. I am very happy with this company.
May 21, 2022
Unprompted review
Reply from Tropilex
Hi Miranda,
Thanks so much for sharing your awesome feedback about our product and customer service. We hope to serve you again soon!
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Excellent product
Excellent product. Very efficient company to deal with. Delivered quickly and on the date and time stated.
May 11, 2022
Reply from Tropilex
Hi Mrs Viola,
We are happy to hear our team provided excellent customer service. Thank you for your great feedback!
Excellent service & quality...thanks.
May 7, 2022
Reply from Tropilex
Hi Mr Collett,
Thank you for the wonderful review and for taking the time sharing your feedback. We hope to serve you again in the future!
Tree straps aworked a treat.
Tree straps aworked a treat.
Hammock now swinging for the summer
May 3, 2022
Reply from Tropilex
Hi Jon,
Thank you for sharing your beautiful experience on your new hammock. It mean a lot to us!
I didn’t know these hammocks are coming…
I didn’t know these hammocks are coming from Nederland until I tracked the parcel. Extra point for this option.
The shipment was pretty impressive.
I’ve ordered on 7.04.2022 and got it delivered on 12.04.2022.
There was a weekend during that time which always slows down the shipment.
Hammock is from Colombia and looks like they know what they’re doing.
It is a bit to early to say if the hammock,which is a premium version, is a real heavy duty stuff.
It has been used for a week and had two persons in it and looks fine.
I like that if you are in the hammock you can hide inside like in the cocoon which is convenient if it’s chilly.
Thank for the reliable service .
April 23, 2022
Reply from Tropilex
Hi Marek,
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to serving you again soon. Enjoy your day on your new hammock.
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Reply from Tropilex
Hi Janhein,
We're so grateful for leaving us 5-star review. Thank you, we hope to serve you again in the future!
Reply from Tropilex
Hi Elena,
We are so grateful for your 5-star review. We look forward on serving you again in the future!
Good and quick delivery of the products…
Good and quick delivery of the products (to Portugal), no problems whatsoever.
February 13, 2022
Reply from Tropilex
Thank you so much for your great feedback. It's our pleasure to serve customers like you!
Reply from Tropilex
Thanks for the review! Can you explain why we got 2 stars if everything was OK? Thanks in advance on behalf of everyone who reads the reviews. Grz. Kees
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Overall
Overall, a very nice hammock. One component of the hanging set does not feel too safe, though. I refer to the ``oval ring with horizontal link'' shown in step 4 of the hanging instructions. The horizontal link appears to be too flexible and it bent already after sitting a few times on the hammock. I am considering replacing, as it does not feel completely safe.
September 9, 2021
The courier was punctual and courteous
The courier was punctual and courteous, and the product arrived in perfect condition.
September 7, 2021
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