Trovoro 

Bought a pair of smart glasses.. When they artived the style and fit was awful. Started the returns process. They did everything they could to put me off. Customer service is terrible.

We ordered an iron 16th July, from Trovoro, which arrived 21st July. It was very lightweight and not the quality we expected so I looked at their returns policy which involves “requesting the return address” which I did 3 days ago. Responses from Trovoro appear in my inbox, overnight, so I suspect they’re from China and to date, they still haven’t supplied the returns address. They are deliberately obstructive. They give 14 days to return, for a full refund but as I don’t know where to send it too, I’m running out of time. Looking at other reviews it appears others have the same experience. My advice would be, DO NOT BUY FROM TROVORO. 25/7/2025- another overnight contact telling me returns will be to Hong Kong and asking me to accept a discount. Still No address for return provided.
29th July 2025-I’m continuing to pursue Trovoro for a return address. I’ve contacted them every day since the item arrived and they refuse to give me the address. They are currently offering me a 30% reduction to keep the item and I’ve reiterated I want to return it and get my money back as specified in their returns policy.

I bought a Trovoreo 4G wildlife camera. The good news is that while the quality is excellent the less good news is the amount you pay to continue the 4G subscription plus the cloud storage charge.
I installed a pay as you go SIM card but lacked the technical ability to connect it to my
phone. Eventually I tried to return the camera. Trovoro told me that, as this was due to a personal issue, I had to go through a complex and self funded process to return it to Hong Kong. As an option they offered me e 5% money back

COUNTERFIT PRODUCTS. This company sell cheap products from China. They are not quality. I ordered the smart ring after reading what I now believe to be a scam review, you can purchase the ring from Amazon for much less than what they are charging. The quality is poor, and stopped working after 24hrs, it no longer connected to my phone and the QR code no longer scans.

Their website claim they offer full refunds to be delivered to an address in Germany and to contact the company to arrange the return. I have contacted and requested return details 6 times, I have responses like "We are sorry for the unpleasant shopping experience..." & "We are sorry that you are not satisfied with our product experience" but still no return details.

TROVORO DEVIOUSLY BRUXERA INITIALLY.
An absolutely abhorent company, probably run from SOMEONE'S, kitchen or bedroom.
Products they advertise and sell are completely inferior, made in China of the worst quality, they are obviously a retail agent for Chinese suppliers.
SUPPORT DEPARTMENT, to be polite is underhand and evasive ,to say the least

The reviewers for the products they forward are obviously paid agents who help promote the crap they sell.
Dealing with this third party, disgraceful scam of a so called company, is almost impossible.
DO NOT UNDER ANY CIRCUMSTANCES DEAL IN ANY WAY WITH THIS SHOWER OF INADEQUACY AND VILE PEOPLE.

DO NOT PURCHASE FROM THIS BUSINESS.

I have, unfortunately, had previous dealings with this company when they were trading under the name Bruxera. They have changed their name, which is all the evidence you need that this organisation is fraudulent and shady, but in case you require further evidence, please feel free to read on and I will share my experience.

I came across Bruxera when looking to purchase a digital camera. I was doing my research, and reading reviews I found on Google. I found a review that I now know to be fake and fraudulent that linked to a camera being sold by Bruxera.

I purchased this camera after reading such a glowing review and then reading the description on Bruxera's website. What I received was a much inferior product that was barely capable of taking a single photograph. The photos were blurry and of incredibly image poor quality. Not at all what the website promised.

Their website claimed that they offered full refunds but when you attempt to contact them to obtain a refund, they refuse, instead offering you a 5%, a 10%, a 15% and ultimately a 20% refund (if you're lucky and persistent enough) to keep the product.

They will not give you a return address or assist you with the returns process at all.

I eventually had to get my money back by contacting the bank and using the charge back feature.

If you look up Bruxera in Trust Pilot you will find many more similar reviews to corroborate mine.

I know that Trovoro is the same company as Bruxera, because I came across them in exactly the same way, although I was much more savvy this time after my experience with Bruxera.

I was doing research on Smart Glasses, similar to the Meta Glasses, and I came across a review that looked suspiciously familiar, as the format and layout were incredibly similar to that of the review I had seen for the Bruxera Digital Camera.

I followed the link in the review to the Trovaro website, and was taken to a website that was identical to the Bruxera website, only under a different business name and domain.

I went back to the Bruxera website to find that it has been removed. However, I have screenshots of the Bruxera website which clearly shows it is identical to the Trovoro website in every way except the name, should anyone require any evidence.

So Bruxera.net are now trading under Trovoro.com, but are still using the same fraudulent business practices.

In summary, AVOID AT ALL COSTS.

This company is absolutely disgraceful. They sent a product that was misrepresented and lacked any safety certification. When I tried to return it, the company refused to provide proper return instructions and kept replying with copy-paste emails offering a 30% discount instead, completely ignoring what was actually written in the customer's messages. They are clearly not reading emails, and their responses make no sense. It feels like a scam operation. Do not buy this mask. Avoid this company at all costs.

Very low quality, the casing feels very cheap and the viewing screen isnt high enough quality to get a sense of what you're shooting. I asked to return it to the company, and I keep receiving a 5% compensation offer and no information on how to return it dispite refusing the compensation.
This isnt a legitimate seller.

I looked at Brexera/Trovoro reviews of steam irons and they all appeared positive. The iron appeared top for 2024. I needed a light good quality iron due to hand pains. On paper this seemed to fit the bill. On arrival the iron appeared already used. No name or info with it. Not even a purchase invoice. The flex was way too short. No British standard marking checks. I contacted the company within the 14 days asking to return product as not fit for purpose. All I got was 1 keep iron and get 5% off as good will!!! 2 keep 10% 3 repeat email of second. Then no reply. Adds for iron changed or taken down. No further contact from company. Fear this is a cheap nasty Chinese company preying on vulnerable people. AVOID at ALL COSTS

The camera arrived and never turned on. I’m in regular contact with customer services for a refund. All they will offer is another camera which I do not want. Avoid

I set this camera up in my garden, and the night vision works well. It's also held up perfectly after some heavy rain.

Bought this face mask and have used it a few times unfortunately it's really uncomfortable and painful, the eye protection parts really dig into my skin causing deep marks although the marks go within half an hour, there's no comfortable way to wear it.
Definitely haven't noticed any changes to my skin as yet