TruClothing.com Reviews 2,835

Really pleased with the 3 piece suit I purchased. Quick delivery and site had some good selections to view and the suit I chose allowed me to individually choose sizes for jacket, waistcoat and trousers which was a bonus.

I ordered two jackets. Ordering process online quick and easy. The Jackets arrived very quickly, just a couple of days. Packaged well. They are very good quality. They do come up small. I am a UK sized 12 and 5ft 3, and the size 14 fits great (not too long on the arms either for my height). Would definitely use again.

TruClothing is my 'go-to' retailer when it comes to work, or special event, attire. This was my fourth suit from them. The choice, and quality is amazing, the fit is perfect, and the price is extremely competitive! The service, communication, and help delivered by the staff mirrors that of their awesome product. I am so happy to have learnt that they have a branch in Croydon, so I will be visiting them very soon.
Thank you very much. I look forward to making more, future purchases.
David

I recently purchased a suit from here and couldn’t be happier. The fit is impeccable and the quality of the fabric is outstanding. I’ve already received so many compliments! Highly recommend for anyone looking to level up their wardrobe.

The first fit was a bit small, however I did an exchange, a size up. A fantastic experience, the team delivered timely and kept updated throughout the process.

Two attempts to buy a shirt, wrong sizing , then wrong shirt, out of pocket for delivery even though it was Truclothings mistake, returns are an absolute joke, takes forever to get money back, 9 days later still waiting on refund despite chasing them, gave up on the suit I wanted, not a good shopping experience.

SCAM. I bought a jacket off the site, it had a red plastic band on it that prevented unbuttoning it to try it on. I took it off, it didn't fit, I sent it back with all packaging (including the red band). Truclothing denied my refund, stating that if the band is removed there can be no refund. Was not in any terms I received before or at purchase. Also, the jacket was of cheap material. Do not do business with these people.

Poorly and vastly incorrect sizes listed on their website - this jacket would barely fit someone two sizes smaller and I never have an issue with the size I chose. And I paid £9.99 for express delivery to find this out plus £4 for the privilege of returning my item for a refund and having to print my own label.

Seriously do not use this, utterly poor on customer time and money wasting.

Looked at this suit on line, decided to go to there store in East Croydon, the staff were amazing, nothing was too much, a few alterations and a week and a half later, I went back to the store to collect my suit, fits so perfect, so happy with the suit and the professional service all the staff gave.
Would highly recommend TrueClothing.

The leather on a pair of £120 zip chelsea shoes cracked and parted where it joins the sole. This was after about 9 months of light use, but still somewhat disappointing quality. Never had a pair of shoes last such a short time. Truclothing will not honour an exchange.

Ordered my suit online, through Amazon, looked at all the reviews on both sites before I ordered. The suit was a 1920’s Madrid style of suit in Navy with red detail, It was mostly highlighted that the sizes were wrong….😱
I am a 42/44”chest and a 34/36”waist,
So…. I highlight that if you order suits from here, then order (at least) -2x sizes BIGGER….!
Suit was delivered basically the following day, which was great…
I tried on straight away, Good fit, blazer was slightly tight but ok…. 👍
They didn’t do this style in a 48” chest which probably would have been perfect…! BUT the trousers would have been too Big.. @ 42” waist
So.. I purchased a 46”chest size which meant the trousers that come with this size were a 40”waist - these were a perfect fit, if I had gone up another size to 50”chest, it would have been massive… please take Note of this.
Thank you

The customer service has not been very helpful. If you are returning then it costs you, The measurements are not correct as to what is stated more like 2 sizes different. They are rude and abrupt and i will not be using them again and neither will the 20 other people that bought from them that have had hassle! Avoid!!

I have ordered Buffalo Shoes. They had the most competitive price. Shoes came very quickly and in good condition. Great deal!

It’s been a painful experience. Ordered a suit which came in the wrong size, their sizes are all wrong. The suit wouldn’t go anywhere near me. Even my partners who’s even smaller struggled to get it on. There was then issues with them finding my order number for me to return it. Eventually they were able to locate the order but wasn’t able to do this through their website. Returned the suit and ordered 3 sizes bigger than my normal size and it fitted. However we’d decided to go more formal and wear dinner jackets and wasn’t happy with the material, didn’t know this as wasn’t able to wear the other suit as too small, so returned the item. Now they’re refusing to refund and are saying that all the tags had been removed so could have been worn, but they’re happy to send it back at a cost to me. The suit has clearly never been worn, I never removed any tags - I can see this is an ongoing issue in some of the reviews. Really disappointing and a problem I’ve never had with established brands. I’ve taken the issue up with AMEX.

Dry Cleaning + Refund Issues: (Croydon Branch)
The guys are polite and friendly until you have a genuine customer services issues.
1) Please beware that purchasing a suit with suede trim cannot be dry cleaned, as non-colour fast material will bleed or run when dry cleaning.
2) Reputable dry-cleaners refused to dry clean due to poor material issues.
3) TruClothing refused to full refund and only offered exchange. I was very fortunate to buy via credit card and got refund through bank charge back.
4) We purchase products in good faith, how can they expect clothes to be warn once and unable to dry clean. They need to verify material with their suppliers.
5) If you decide to purchase from shop, please ensure they guarantee dry cleaning

Absolutely blinding suit and tie, top quality, great fit and good price too! Ordered on Sunday suit delivered on Wednesday (Monday was a bank holiday too) HIGHLY RECOMMEND

Paid an Extra £9.99 for Saturday delivery well within the 3.30pm time limit and they failed to deliver so I contacted their customer service and twice been told it would be refunded but it hasn't. Total scam and automated AI chat that doesn't care about their service. TRUCLOTHING just lost a customer who was about to buy a 3 piece suit.

The gentleman that served me was incredibly helpful with my sizing and looked after me throughout my entire experience, I’d definitely recommend to anyone coming down

Bought a suit online, loved it

I came to the shop with my son a matching coloured suit which looked amazing on the day. Great customer service and treated me with lots of respect by Imran. Would definitely recommend to come again.

I made a group order online was very stressed out about sizing the customer service team amazing helped me thru out the process and made my life easy and such beautiful suits