True Solicitors  Reviews 

2,258
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing professional and supportive legal assistance during difficult property and injury claims. People also appreciate the clear communication, helpful guidance, and regular updates provided throughout the entire process. Reviewers emphasize that cases are resolved efficiently, leaving them feeling supported and in safe hands from start to finish. However, some customers also noted issues regarding poor communication, neglected requests, and problems with evidence handling. A few consumers also mentioned experiencing difficulties with unexpected agreements, financial burdens, and unwanted follow-up calls. Some individuals reported having a rather poor experience involving unprofessional staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing the team as professional,... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, highlighting exceptional... See more

Response time

Consumers find response times to be prompt and efficient, with reviewers noting that they are kept fully... See more

Claim

People report positive experiences with claim procedures, highlighting professional handling and successful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

True Solicitors helped me after my car was written off and the other party was not playing ball . Miss Rebecca Hann came to the rescue , all the way through the legal process of getting them to settl... See more

Company replied

Rated 5 out of 5 stars

True Solicitors handled our sale and purchase of property. They handled everything online efficiently and quickly. On moving day we were kept updated regularly throughout the day. Overall a very go... See more

Company replied

Rated 5 out of 5 stars

Having had a car an accident the other party admitted liability and paid for the repairs to my car, however they disputed the cost of car hire and wouldn’t pay this. This meant it had to go to Court... See more

Company replied

Rated 5 out of 5 stars

True Solicitors helped me with a motoring case & they managed to retrieve money I was owed & get my case settled without it reaching court, the work they put in was brilliant & they kept me up to dat... See more

Company replied


Company details

  1. Law Firm

About True Solicitors

Written by the company

We began life with just two partners and a secretary... 29 years on, and we’re now a 170+ strong team with offices in Newcastle and Birmingham. Our team is made up of professional, approachable and highly dependable experts, who have supported hundreds of thousands of clients.

With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.

Services We Offer

Personal injury
Accidents at work
Road traffic accidents
Clinical negligence
Conveyancing
Housing disrepair

"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."

Andrew Milnes
(Managing Partner).

Visit our Facebook: www.facebook.com/TrueSolicitors

on your side

Written by the company

Over £25m compensation recovered for our clients in the past 12 months.
Recognised in its fields by the Legal 500, our friendly legal team are committed to fight for what’s right for our clients. With nearly 30 years of experience specialising in providing legal advice and support for personal injury claims, housing disrepair, residential conveyancing and credit hire, we act with expertise and make clients feel at ease.

No Win. No Fee.

You won't pay anything until your case is won.

A 'No Win, No Fee' agreement, otherwise known as a ‘conditional fee’ agreement, is an arrangement between you (the client) and your solicitor when making a legal claim. Simply put it means that should your claim be unsuccessful, you will not be liable to pay the fees for your solicitor’s services (as long as you have co-operated and followed their advice). You will only pay legal fees if your claim is successful.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,258)

362 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Wa having issues with council property and Aaron sorted it out and didn’t take much time too. Thank you so much Aaron.

March 2, 2026
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. As a first-time buyer, I was nervous about the process, but the team made everything straightforward and kept me informed throughout. They were professional, friendly and always happy to answer my questions. I’m really grateful for all their help in getting me into my first home. Highly recommend!

August 21, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Kara,
Thanks for your review and the feedback you've provided.
We'll pass on your comments to Emma who managed your conveyancing.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

The service was very good and I am…

The service was very good and I am really appreciate it for everything you have done for me.
Thank you once again.

August 17, 2026
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Reply from True Solicitors

Dear Samsam,
Thanks for your review and the feedback you've provided.
We will pass on your comments to Jack who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Excellent service

Excellent service. Thank you to all staff at True Solicitors.

August 19, 2026
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Reply from True Solicitors

Dear Jonathan,
Thanks for your review and the words of appreciation.
We will pass on your comments to Julie who managed your conveyancing.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

It was so easy to explain what was…

It was so easy to explain what was wrong with my home to someone that was actually listening for a change
Everything was done super quick I am so grateful, thank you

August 19, 2026
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Reply from True Solicitors

Dear Janet,
Thanks for your review and the feedback you've provided on your recent case.
We will pass on your comments to Katie who represented you in your housing disrepair claim.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great service

August 14, 2026
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Reply from True Solicitors

Dear Jayne,
Thanks for your 5-star review. We'll pass on your review directly to Julie who managed your conveyancing.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Excellent team

Excellent service won my case it took a while not their fault, lots done for me, excellent communication between us, I’m very grateful to them and everything they have done would highly recommend to anyone else who is unsure about making a claim

August 20, 2026
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Reply from True Solicitors

Dear Michelle,
Thanks for your review and the feedback you've provided.
We will pass on your comments to Sally who represented you in your works accident case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Home buying and selling - just what you want without having to ask

Always clear, informative advice. True kept me fully informed and ensured that no time was wasted. Gurpreet, Emma and Madison in particular have simply been excellent to deal with. Everything seemed to progress seamlessly in the right direction from instruction to completion, hassle free. It has been reassuring to know I've been in safe hands - cheers!!

August 21, 2026
Unprompted review
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Reply from True Solicitors

Dear Larry,
Thanks for your review and the feedback you've provided.
We'll pass on your comments to Madison and the team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Staff was very helpful

Staff was very helpful, supportive and answered all my questions.

August 19, 2026
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Reply from True Solicitors

Dear Violeta,
Thanks for your review of your recent case.
We will pass on your feedback to Lisa who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great service

Great service. Second time I’ve used this company. Would recommend.

August 19, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Helen,
Thanks for your review of our conveyancing services.
We will pass on your comments to Dawn who will be delighted.
Kind regards
True Solicitors

Rated 5 out of 5 stars

Insurance claim settlement The firm worked very to ensure we reach…

The firm worked very to ensure we reach a settlement without going to court. Very professional and helpful in guiding clients to produce the required documents, paperwork all in all a great 👍 Law Firm.

August 18, 2026
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Reply from True Solicitors

Dear Idris,
Thanks for your review and the feedback you've provided.
We will pass on your comments to Emma who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 4 out of 5 stars

Completion of house purchase

Service that is thorough and professional. Completed purchase in 8 weeks. Sometimes slow to respond to emails but always answers the phone. Highly recommend.

August 17, 2026
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Reply from True Solicitors

Dear Miss Ashcroft,
Thanks for your review. We will pass on your feedback to Julie and the conveyancing team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Friendly service ,kept us informed on a…

Friendly service ,kept us informed on a regular basis.

August 14, 2026
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Reply from True Solicitors

Dear Donna,
Thank you for providing feedback and for leaving a review, it's much appreciated.
We will pass on your comments to Sally who represented you in your works accident case.
Kind regards,
True Solicitors

Rated 3 out of 5 stars

best service and communication highly…

best service and communication highly recommended.

August 14, 2026
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Reply from True Solicitors

Dear Malik,
Thanks for your review and the feedback you've provided.
We will pass on your comments directly to Gledisa who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Very happy with the service I was given

Very happy with the service I was given

August 13, 2026
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Reply from True Solicitors

Dear Amanda,
Thanks for taking the time to provide a review of your recent case.
We will pass on your comments to Sam who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 4 out of 5 stars

Accident Claim

I started the claims process soon after my accident and things were progressing slowly with the claim. I didn't hear anything for a while so enquired about the claim. I was informed there had been a change of personnel handling my claim. Chelsea took over the claim on my behalf and I found her to be really good and got things moving to a reasonable conclusion. Chelsea offered sound advice and guidance and I was grateful for her driving force.

August 11, 2026
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Reply from True Solicitors

Dear Tim,
Thanks for your feedback and the review you've provided.
We'll pass on your comments directly to Chelsea who will be delighted.
Kind regards
True Solicitors

Rated 4 out of 5 stars

Very helpful and have been very…

Very helpful and have been very thorough. Highly recommend

August 11, 2026
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Reply from True Solicitors

Dear Hamid,
Thank you for your review and the feedback you've provided on your recent case.
We will pass on your comments to Katie who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

5 Stars Solicitors firm

I cannot recommend this solicitor firm highly enough. From start to finish, the service was absolutely outstanding. The team were professional, knowledgeable, efficient, and genuinely supportive throughout the entire process.

Communication was excellent — everything was explained clearly, I was kept fully informed at every stage, and any questions I had were answered promptly and thoroughly. Their attention to detail and commitment to achieving the best possible outcome gave me complete confidence that my matter was in very capable hands.

What impressed me most was the combination of professionalism and a genuinely personal approach. They made what could have been a stressful and complicated process feel straightforward and manageable.

An exceptional solicitor firm providing first-class service. I would have absolutely no hesitation in recommending them to anyone looking for reliable, experienced, and trustworthy legal representation. **Five stars without question!**

August 12, 2026
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Reply from True Solicitors

Dear Mihaita Daniel,
Thank you for such a glowing 5-star review.
We will pass on your detailed feedback directly to Chelsea who represented you in your works accident case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Highly Recommended

Madison and Gurpreet kept me informed throughout the conveyancing process and would promptly respond to my (numerous) queries. Their hard work and determination was much appreciated. I'd definitely recommend True Solicitors.

August 10, 2026
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Reply from True Solicitors

Dear Jacqui,
Thank you for your review and the feedback you've provided of our conveyancing services.
We will pass on your comments to Madison and Gurpreet who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

I had a very good Customer service

I had a very good Customer service, big support and truly appreciate the supporting this ,Thank you so much .
God bless you 🙏🏻

August 11, 2026
Unprompted review
True Solicitors  logo

Reply from True Solicitors

Dear valued client,
Thank you for taking the time to provide this review of our services, it's much appreciated.
Kind regards,
True Solicitors

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