True Solicitors  Reviews 

2,222
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and attentive communication, ensuring they felt informed and well-supported throughout their cases. People frequently highlight the excellent service, noting how efficiently and effectively their claims were handled, often leading to successful outcomes and a smooth process. Reviewers also appreciate the prompt responses to queries, which made the entire experience less stressful and more manageable. However, some customers also noted dissatisfaction with the final outcomes or settlements, occasionally feeling uninformed about accepted amounts or needing to prompt for action. A few other people also felt that certain staff members were unprofessional, leading to negative service experiences.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the fantastic and brilliant... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the supportive and proactive... See more

Response time

Customers consistently note positive experiences with response times, highlighting quick and straightforward... See more

Claim

Consumers find claim to be a positive experience, with many reporting that their claims were handled... See more

Reviews shaping this summary

Rated 5 out of 5 stars

True Solicitors helped me with a motoring case & they managed to retrieve money I was owed & get my case settled without it reaching court, the work they put in was brilliant & they kept me up to dat... See more

Company replied

Rated 5 out of 5 stars

Having had a car an accident the other party admitted liability and paid for the repairs to my car, however they disputed the cost of car hire and wouldn’t pay this. This meant it had to go to Court... See more

Company replied

Rated 5 out of 5 stars

Personal injury claim: Going through with a claim can be very overwhelming, Anna from True Solicitors eliminated any of that for me. By no fault of anyone’s, it was a long process. But regul... See more

Company replied

Rated 5 out of 5 stars

True Solicitors have been absolutely brilliant for us during the process of buying our new home. Massive thanks to Gurpreet & Madison who made the buying process very smooth for us and was always ther... See more

Company replied


Company details

  1. Law Firm

About True Solicitors

Written by the company

We began life with just two partners and a secretary... 29 years on, and we’re now a 170+ strong team with offices in Newcastle and Birmingham. Our team is made up of professional, approachable and highly dependable experts, who have supported hundreds of thousands of clients.

With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.

Services We Offer

Personal injury
Accidents at work
Road traffic accidents
Clinical negligence
Conveyancing
Housing disrepair

"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."

Andrew Milnes
(Managing Partner).

Visit our Facebook: www.facebook.com/TrueSolicitors

on your side

Written by the company

Over £25m compensation recovered for our clients in the past 12 months.
Recognised in its fields by the Legal 500, our friendly legal team are committed to fight for what’s right for our clients. With nearly 30 years of experience specialising in providing legal advice and support for personal injury claims, housing disrepair, residential conveyancing and credit hire, we act with expertise and make clients feel at ease.

No Win. No Fee.

You won't pay anything until your case is won.

A 'No Win, No Fee' agreement, otherwise known as a ‘conditional fee’ agreement, is an arrangement between you (the client) and your solicitor when making a legal claim. Simply put it means that should your claim be unsuccessful, you will not be liable to pay the fees for your solicitor’s services (as long as you have co-operated and followed their advice). You will only pay legal fees if your claim is successful.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,222)

327 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Took my case when other firms would t…

Took my case when other firms would t and won it getting a good amount of compensation

Good communication all through the process

Special thanks to Kieran Martin

July 22, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Vicki,
Thanks for leaving this review.
We'll forward on your feedback to Kieran who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Kept me updated every step of the way

Kept me updated every step of the way, if I wasn't sure about something it was easy to give them a ring and get everything explained.
They were patient and understanding.

July 16, 2026
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Reply from True Solicitors

Dear Maria,
Thanks for your review and the feedback you've provided.
We will pass on your comments to Lisa who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

True solicitors have been helpful from…

True solicitors have been helpful from the start. Always keeping me informed and requesting the required documents for the case and they worked tirelessly to get a good result for me.

July 23, 2026
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Reply from True Solicitors

Dear Jahsyl,
Thanks for your review and the feedback you've provided.
We'll pass on your comments to Matthew who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great conveyancing

We used True for our conveyancing and they were very helpful. Our initial sale fell through during which they were communicative and professional. We have now completed even though it was a complicated purchase - so thank you!

July 24, 2026
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Reply from True Solicitors

Dear Claudia,
Thank you for taking the time to provide this review, it's much appreciated.
We will pass on your feedback to Patricia and the Conveyancing team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Personal injury claim

I would like to express my sincere gratitude to Julian and your team for your assistance throughout the process.

While it has been a long journey, I truly appreciate the kindness, professionalism, patience, and courtesy you have shown me from start to finish.

I’m definitely happy to recommend your services to any family members, friends, or anyone else who may need legal assistance in the future.

I wish you and everyone at the firm all the very best for the future.

July 21, 2026
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Reply from True Solicitors

Dear Tammica,
Thank you for leaving this wonderful review.
We will pass on your comments directly to Julian who represented you in your personal injury case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great experience

Great communication, all questions answered as a first buyer, no problems at all to get in touch with them.
Strongly recommend them for their excellent customer experience offered.

July 10, 2026
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Reply from True Solicitors

Dear Alex,
Thanks for your review of our conveyancing services.
We will pass on your comments to Julie and the team..
Kind regards,
True Solicitors

Rated 5 out of 5 stars

True solicitors very good to use

True solicitors very good to use. They handled my claim really well thank you so much respect❤️ mr Ahmed

July 23, 2026
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Reply from True Solicitors

Dear Ajaz,
Thanks for your review.
We will pass on your comments directly to Andrew who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Excellent

Excellent. Won my case . No hassle for me.

July 22, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Diana,
Thanks for leaving this review of your recent case.
We will pass on your feedback to Emma who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Genuinely amazing solicitors

Genuinely amazing solicitors, conveyancing assistants & all involved behind the scenes. Can’t be grateful enough for True and how helpful they have been. Would recommend to all wanting to purchase a house!

July 17, 2026
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Reply from True Solicitors

Dear Estella,
Thanks for your review and the lovely feedback you've provided.
We'll pass on your comments to Madison and the Conveyancing team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Quick to respond to any questions you…

Quick to respond to any questions you have

July 16, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Charlie,
Thanks for your review, it's much appreciated.
We will pass on your comments to Danielle who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

True Solicitors highly recommended

True Solicitors helped me with a motoring case & they managed to retrieve money I was owed & get my case settled without it reaching court, the work they put in was brilliant & they kept me up to date constantly with the progress. I would without doubt use this company again & would definitely highly recommend them too.
Thank you True Solicitors

July 17, 2026
Unprompted review
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Reply from True Solicitors

Dear Pete,
Thank you for taking the time to provide this 5-star review.
We will pass on your feedback to John who represented you in your case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

The entire staff is truly professional…

The entire staff is truly professional and did everything possible for my case; a sincere thank you for their helpfulness and professionalism—I couldn't have made a better choice.

July 13, 2026
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Reply from True Solicitors

Dear Massimo,
Thanks for your review and the feedback you've provided.
We will pass on your comments to Vicky who represented you in your works accident case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Very helpful and very much do your work…

Very helpful and very much do your work and gets things done

July 8, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Sarah,
Thanks for your review of your recent case.
We will pass on your feedback to Sam who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Excellent service from True Solicitors…

Excellent service from True Solicitors very proactive and clear concise communications staff warm and friendly

July 14, 2026
Unprompted review
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Reply from True Solicitors

Dear Rizza,
Thanks for your review, we appreciate you taking the time to leave feedback.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Greg was very good for my personal…

Greg was very good for my personal experience

July 8, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Dawood,
Thanks for your review of your recent case with us.
We will pass on your comments to Greg who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Very responsive and clear advice during…

Very responsive and clear advice during buying the house

July 6, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Peyman,
Thanks for your review. We'll pass on your feedback to Emma who managed your conveyancing.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great management and great service

Great management and great service, handled everything very professionally!

July 9, 2026
Unprompted review
True Solicitors  logo

Reply from True Solicitors

Dear Stevan,
Thanks for your review and comments.
We appreciate the feedback.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

True solicitors are very professional

True solicitors are very professional. They take your case and they do everything very quickly and properly . They make it very easy by doing all the work and advising helping with everything during the process.
I would highly recommend them .
They are polite and professional
and very helpful throughout .

July 2, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Diane,
Thanks for your review and the feedback you've provided on your recent case.
We'll pass on your comments to Jessica who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Always responded to emails promptly

Always responded to emails promptly, whole process was quick, I felt in safe hands

June 29, 2026
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Reply from True Solicitors

Dear Heather,
Thanks for your review and the feedback you've provided on your recent conveyancing.
We'll pass your comments across to Madison and the team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Prompt update

June 30, 2026
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Reply from True Solicitors

Dear Osasumwen,
Thanks for your review of our conveyancing services.
We will pass on your feedback to Dawn and the team.
Kind regards,
True Solicitors

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