TrueCar is a joke! Plain and simple. They give you a price that they have supposedly already contracted with the dealership, meaning NO junk or bogus fees. However, this is not the case; the dealershi... See more
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See what reviewers are saying
Don’t believe the TrueCar Cash Offer service. They let “certified” dealers on their platform who offer prices within KBB traded in ranges so they look legit. Then when you accept their offer they dro... See more
I specifically choose TrueCar to avoid the hassle of dealing with car salespeople. It is not an online only service, they basically forward you contact information to dealers. I am still receivi... See more
For car buyers truecar.com looks good at first use, BUT BEWARE, because if you want to contact the actual seller (they are a conduit for dealers) you have to click on “get actual price” and then go th... See more
Company details
About TrueCar, Inc.
Written by the company
TrueCar is a leading automotive digital marketplace that seeks to make car buying and selling easy, transparent and efficient.
From discovery to delivery, consumers can use TrueCar to explore new and used vehicles from an expansive, cross-brand selection of inventory from our vast network of Certified Dealers.
Founded in 2005, TrueCar has built a trusted brand and a strong reputation for providing consumers with useful tools, research, market context and pricing transparency as they embark on their car-buying journey. The Company is bringing more of the purchasing process online by allowing consumers to find a new or used vehicle that is right for them, secure financing, sell or trade-in their current vehicle and complete their purchase with a reputable dealer all from the comfort of their home.
TrueCar powers auto-buying programs for more than 250 leading brands, including Sam's Club, Navy Federal Credit Union and American Express. We partner with our Certified Dealers to help millions of consumers find the right new or used vehicle that meets their needs, delivering a great consumer experience that is personalized and efficient.
From discovery to delivery, consumers can use TrueCar to explore new and used vehicles from an expansive, cross-brand selection of inventory from our vast network of Certified Dealers.
Founded in 2005, TrueCar has built a trusted brand and a strong reputation for providing consumers with useful tools, research, market context and pricing transparency as they embark on their car-buying journey. The Company is bringing more of the purchasing process online by allowing consumers to find a new or used vehicle that is right for them, secure financing, sell or trade-in their current vehicle and complete their purchase with a reputable dealer all from the comfort of their home.
TrueCar powers auto-buying programs for more than 250 leading brands, including Sam's Club, Navy Federal Credit Union and American Express. We partner with our Certified Dealers to help millions of consumers find the right new or used vehicle that meets their needs, delivering a great consumer experience that is personalized and efficient.
Contact info
1401 Ocean, Suite 300, 90401, Santa Monica, CA, United States
- 1-888-878-3227
- feedback@truecar.com
- truecar.com
1.6
Bad
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New VW
I was pleased with the different dealers that offered a car to me. However, I wanted a certain model, certain color and certain options. I kept getting everything but. Finally on dealer staed they had what I wanted. I jumped on it and finalized the ordering. However, I kept getting other offers and even when I cleared my account, I thought, I was still getting offers.
June 14, 2022
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Best deal ever
Very honest, dependable and money saving avenue to use. If you have navyfed, you'll find the best possible deal from honest dealerships.
June 14, 2022
Excellent source of vehicles
Excellent source of vehicles, ranking the asking price against market actual sales. Lots of vehicle information with features. My “go to” vehicle search source.
June 13, 2022
First time user
First time user. We thought the entire process was easy and the time saved was fantastic. We will definitely use the service again.
June 13, 2022
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Fast, easy car buying with no haggling
Got a car that met the needs of our family fast, easy, and local. I’m very pleased with how quickly we were able to move to get a new car after an accident that totaled our other one. I will definitely use TrueCar again.
June 11, 2022
Unprompted review
Not happy with true car
June 8, 2022
Buyer beware
Buyer beware! The cars might be rated accurately but the dealers shouldbe rated accuratelyas well! I bought from Valley VIP Auto Sales referred by this site and have regretted my purchase ever since. Expect that any vehicle you buy from this place will need repairs. They don't inspect or even drive the vehicles they sell. They don't return calls after you make the purchase. Avoid this dealer. They will say anything to make a sale. Seemed like I was working with a college fraternity and the whole experience seemed shady and very unprofessional. Go somewhere else so you don't regret your purchase from this "dealer" like I do.
June 3, 2022
Unprompted review
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The dealer I found gave me a great deal!!
I found the car I wanted thru your app. I was able to work with that dealer and got a great deal.
June 2, 2022
I had a great discount when I used…
I had a great discount when I used TrueCar, highly recommended.
June 1, 2022
Got TrueCar rebate certificate and…
Got TrueCar rebate certificate and dealer honored it. End of story..
June 1, 2022
TrueCar came through for me & I found…
TrueCar came through for me & I found the deal of a lifetime. The car was as described with correct information & pricing, & the dealer was easy to work with.
June 1, 2022
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Overall great experience
Overall great experience. Only downside was that some dealerships wouldn't want to honor the quote or charge additional fees on top of the quote that I received.
June 1, 2022
Everything was just perfect
Everything was just perfect, the information was precise and useful. Thanks!!
June 1, 2022
RECOMMEND TRUE CARS FOR ANYONE LOOKING…
RECOMMEND TRUE CARS FOR ANYONE LOOKING FOR A VEHICLE.
May 30, 2022
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Excellent..
May 28, 2022
Emails & calls
I do not like having car dealers calling, emailing or calling when I am only LOOKING/SEARCHING!! Additionally, why are you notifying dealers when I am only looking or searching? I had 6 calls & 6 emails from 1 dealership for 1 car I marked.
I marked them so I could FIND them again to compare to others. Perhaps there needs to be an update to your software?
May 27, 2022
The site helped me view vehicle and we…
The site helped me view vehicle and we were able to limit our drive around time. We purchased an Equinox.
May 27, 2022
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