Joe Howard my agent helped me enormously being very patient and understanding, talking me through every step. I haven't been able to access my portfolio for over six months which has been very frustra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called True Potential first thing this morning for assistance with my onlne drawdown request. My call was taken by Abbie who I had never spoken to before. I could not believe the speed at which... See more
Company replied
Not having to speak to a robot is a good start and getting help with the online form from a friendly helpful clear speaking person made the experience much more pleasant. Thanks to Lorraine for that.... See more
I was contacted by Mr Galbraith to discuss my investment plan. I am elderly and hard of hearing. I find it hard to manage the internet and investments. He was very helpful and took time to explain and... See more
Company replied
Company details
- Financial Consultant
- Financial Institution
- Investment Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About True Potential
Written by the company
With over 500,000 clients, £30 billion of assets on the platform and a decade of success, we’re experts in helping people reach their financial goals. Whether it’s planning for retirement, investing for growth or simply taking control of your finances, we’ve got the expertise to help.
The True Potential approach aims to help you do more with your money by providing expert financial advice (True Potential Wealth Management), innovative investments (True Potential Investments), dedicated support, and award-winning technology.
Once we’ve set up your personal financial plan, you can track every aspect of it by app and online. If you ever want to make a change, add some money or make a withdrawal, it’s only a few taps away. Plus, whenever you have a question our friendly Relationship Management Team are here for you.
If you’d like to find out if our service is right for you and how we can help you do more with your money, please get in touch. There’s no obligation and our friendly team will talk you through your options.
With investing, your capital is at risk. Investments can fluctuate in value and you may get back less than you invest.
True Potential Wealth Management LLP is authorised and regulated by the Financial Conduct Authority, FRN 529810. www.fca.org.uk
True Potential Investments LLP is authorised and regulated by the Financial Conduct Authority, FRN 527444. www.fca.org.uk Registered in England and Wales No OC356027
How we offer you more.
Written by the company
- Expert financial advice.
- Long-term goals are unique to you, which is why we’ll design a financial plan that’s personalised for your circumstances and aspirations. Our highly qualified financial advisers take a holistic approach to creating, supporting and reviewing your plan.
- Access to innovative investments.
- We understand that you want two things from your investments, to maximise your returns within your chosen risk profile and reduce the risk of volatility. Our chosen investment solution, the True Potential Portfolios, aim to achieve both these goals whilst driving down costs.
- Dedicated video, phone and email support.
- When it comes to finances, having someone to talk to is essential. Our friendly customer care team are on hand to answer any questions you may have – whether it’s about your financial plan, your account, or money in general.
- Award-winning technology.
- As part of our service, you have 24/7 access to your whole financial plan with our mobile app and desktop site. This unrivalled view of financial life puts you in control and empowers you to do more with your money.
Contact info
Gateway West, Newburn Riverside, NE15 8NX, Newastle upon Tyne, United Kingdom
- 0191 625 0350
- contact@truepotential.co.uk
- truepotential.co.uk
Reach your true potential.
4.9
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Helpful
I contacted True Potential by telephone for assistance, was No.2 in the que.
Matthew successfully assisted me, I was grateful for his support, I did not feel at all rushed.
Happy to contact them again.
Peter
May 15, 2026
Unprompted review
Reply from True Potential
Hi Peter, thank you for taking the time to let us know about your experience. We're pleased to hear about the help that you received from Matthew.
Whenever I call you're all helpful…
Whenever I call you're all helpful which is good and very pleasant over the phone keep up the good work
Thank you
May 11, 2026
Reply from True Potential
Hi Peter, thank you for taking the time to let us know about your experience. We appreciate your feedback.
Straight forward contact
Straight forward contact. East to get to speak with a real person on the phone.
May 13, 2026
Reply from True Potential
Hi Terence, thank you for taking the time to let us know about your positive experience.
Friendly and professional call
Friendly and professional call. They are a good outfit.
May 15, 2026
Unprompted review
Reply from True Potential
Hi, thank you for letting us know about your experience.
The young man was very clear in his…
The young man was very clear in his tone and pleasant. He engaged with me in good conversation and listened to my responses to questions asked. He had good humour and seemed to know what he was doing, they don't always!
All in all very happy
May 14, 2026
Reply from True Potential
Hi, we are delighted to hear about your positive experience. Thank you for taking the time to leave a review.
Whilst this was an independent decision…
Whilst this was an independent decision our regular advisor has helped us so much being reasonably inexperienced with investments
May 14, 2026
Reply from True Potential
Hi, thank you for letting us know about your experience.
Gabriel was very informative and…
Gabriel was very informative and professional in his approach making me feel safe and comfortable to answer questions he asked 5star👍
May 15, 2026
Unprompted review
Reply from True Potential
Hi Barbara, we're pleased to hear about the help you received from Gabriel. Thank you for taking the time to leave a review.
Support for a financial dunce!
Sumaiya walked me through what I needed to complete in my profile asking pertinent questions every step of the way
Perfect for a financial dunce like me
May 15, 2026
Unprompted review
Reply from True Potential
Hi Miles, we're delighted to hear about the help you received from Sumaiya. Thank you for leaving a review.
My experience was quiet good although…
My experience was quiet good although it did not take long the person called me late.
May 15, 2026
Reply from True Potential
Hi, Thank you for letting us know about your recent experience. We really appreciate your feedback.
More detail required in explaining forms
Returning calls and attending to concerns generally good, but on a few occasions things were not explained in more detail which means I had to make more phone calls to understand some adminstration
May 15, 2026
Reply from True Potential
Hi Martin, we really appreciate the feedback you have provided. Thank you for telling us about your experience.
Maya was absolutely fantastic and…
Maya was absolutely fantastic and really helped me process everything. She was very patient.
May 15, 2026
Unprompted review
Reply from True Potential
Hi Dennis, we are delighted to hear about the help you received from Maya.
Good performing company
Good performing company. One occasion a prearranged call failed to happen, other than that ok.
May 15, 2026
Reply from True Potential
Hi Nathan, thank you for taking the time to let us know about your experience. We appreciate your feedback.
very helpful very friendly and…
very helpful very friendly and knowledgeable. would definitely recommend.
May 15, 2026
Reply from True Potential
Hi David, thank you for taking the time to let us know about your positive experience.
Rebecca Knowles was great
Rebecca Knowles was very polite and friendly on the phone and she knew immediately about the issue I was having and what the solution was and she sent me a nice email
May 15, 2026
Unprompted review
Reply from True Potential
Hi, we are delighted to hear about the help you received from Rebecca.
Great service, great help!
I was requesting to action a one off drawdown and required some guidance to get it right first time.
I was assisted by Amy Horsman, one of the True Potential staff, who phoned me promptly, was not patronising but extremely helpful and professional.
It has confirmed my decision to choose True Potential as a good one.
May 14, 2026
Unprompted review
Reply from True Potential
Hi Richard, thank you for taking the time to let us know about your experience. We're pleased to hear about the help that you received from Amy.
Very professional and helpful
May 15, 2026
Reply from True Potential
Hi, thank you for taking the time to leave a review.
Had a great telephone annual review…
Had a great telephone annual review with Lucy Walker. She was organised, efficient, understanding and informative at all times.
May 15, 2026
Unprompted review
Reply from True Potential
Hi Andrew, we're pleased to hear about the help you received from Lucy. Thank you for taking the time to leave a review.
Helpful and polite
Helpful and polite
Knowledgeable
Accurate
Answered the Questions I asked without trying to lead me elsewhere
May 15, 2026
Reply from True Potential
Hi Chris, thank you for letting us know about your positive experience.
Telephone help
Really helpful on the telephone. Got through everything eventually. Her patience was commendable!!
May 15, 2026
Reply from True Potential
Hi Dorothy, thank you for taking the time to let us know about your positive experience.
I had a query re my ISA account which…
I had a query re my ISA account which was answered quickly and accurately
May 15, 2026
Reply from True Potential
Hi Steve, thank you for taking the time to let us know about your experience. We appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.