I was struggling to understand the process of verifying my identity so I rang for technical help. The person I spoke with, Jo, was extremely helpful and managed to take away all the concerns I had. H... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very pleasant phone call to confirm I was asking for the transfer and had chosen not to ask for advice. Made me feel confident you were taking good precautions against fraud and, as far as possible,... See more
Today I was helped to navigate my through the process of my identification confirmation . The person who helped me was Oceana she did her job really well, she was friendly, patient, knowledgeable and... See more
My Husband and I had our video call first meeting with Lucca Hamill. We found him very professional and understanding about our new circumstances. Lucca. He gave us a great deal of valuable informati... See more
Company replied
Company details
- Financial Consultant
- Financial Institution
- Investment Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About True Potential
Written by the company
With over 500,000 clients, £30 billion of assets on the platform and a decade of success, we’re experts in helping people reach their financial goals. Whether it’s planning for retirement, investing for growth or simply taking control of your finances, we’ve got the expertise to help.
The True Potential approach aims to help you do more with your money by providing expert financial advice (True Potential Wealth Management), innovative investments (True Potential Investments), dedicated support, and award-winning technology.
Once we’ve set up your personal financial plan, you can track every aspect of it by app and online. If you ever want to make a change, add some money or make a withdrawal, it’s only a few taps away. Plus, whenever you have a question our friendly Relationship Management Team are here for you.
If you’d like to find out if our service is right for you and how we can help you do more with your money, please get in touch. There’s no obligation and our friendly team will talk you through your options.
With investing, your capital is at risk. Investments can fluctuate in value and you may get back less than you invest.
True Potential Wealth Management LLP is authorised and regulated by the Financial Conduct Authority, FRN 529810. www.fca.org.uk
True Potential Investments LLP is authorised and regulated by the Financial Conduct Authority, FRN 527444. www.fca.org.uk Registered in England and Wales No OC356027
How we offer you more.
Written by the company
- Expert financial advice.
- Long-term goals are unique to you, which is why we’ll design a financial plan that’s personalised for your circumstances and aspirations. Our highly qualified financial advisers take a holistic approach to creating, supporting and reviewing your plan.
- Access to innovative investments.
- We understand that you want two things from your investments, to maximise your returns within your chosen risk profile and reduce the risk of volatility. Our chosen investment solution, the True Potential Portfolios, aim to achieve both these goals whilst driving down costs.
- Dedicated video, phone and email support.
- When it comes to finances, having someone to talk to is essential. Our friendly customer care team are on hand to answer any questions you may have – whether it’s about your financial plan, your account, or money in general.
- Award-winning technology.
- As part of our service, you have 24/7 access to your whole financial plan with our mobile app and desktop site. This unrivalled view of financial life puts you in control and empowers you to do more with your money.
Contact info
Gateway West, Newburn Riverside, NE15 8NX, Newastle upon Tyne, United Kingdom
- 0191 625 0350
- contact@truepotential.co.uk
- truepotential.co.uk
Reach your true potential.
4.9
Excellent
22K reviews
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Introductory Meeting
My Husband and I had our video call first meeting with Lucca Hamill. We found him very professional and understanding about our new circumstances.
Lucca. He gave us a great deal of valuable information and reassured us for going forward.
May 11, 2026
Reply from True Potential
Hi, thank you for taking the time to share your experience with us. We're delighted to hear about the help that you received from Lucca.
This was just a call back
This was just a call back . Jo Howard ,helpful plus we had a nice chat
May 18, 2026
Reply from True Potential
Hi Anthony, we are delighted to hear about the help you received from Jo.
Very helpful and professional
Very helpful and professional
Short wait on the phone, spoke to a
Very professional person
Answered all my queries
May 18, 2026
Reply from True Potential
Hi Andrew, thank you for letting us know about your positive experience.
Call to reduce the amount of money I…
Call to reduce the amount of money I take out of my drawdown pension per month to avoid tax as my state pension as increased slightly found it very easy to do…….👍
May 18, 2026
Reply from True Potential
Hi Robert, thank you for taking the time to let us know about your positive experience.
The staff are very helpful
May 18, 2026
Reply from True Potential
Hi Martin, thank you for leaving a review.
Pension drawdown enquiry
Spoke to Alex this morning , great service from him regarding my enquiry
May 18, 2026
Reply from True Potential
Hi Gerard, we are delighted to hear about the help you received from Alex.
The company are very helpful when… regarding pension withdrawal
The company are very helpful when discussing my private pension. I'm glad True Potential are taking care of my pension.
May 15, 2026
Unprompted review
Reply from True Potential
Hi Kevin, thank you for taking the time to let us know about your experience. We appreciate your feedback.
Call was very professional and slick.
May 18, 2026
Reply from True Potential
Hi Phil, thank you for taking the time to leave a review.
I found your staff member very helpful…
I found your staff member very helpful indeed, everything I her she was able to
Give me an adequate answer.
Best Regards
Jim Andrew
May 18, 2026
Reply from True Potential
Hi Jim, thank you for letting us know about your experience.
Corey.
I was contacted by Corey to discuss my investment portfolio. Corey was very helpful. He covered my options very well and explained everything professionally. He gave me good advice concerning future dealings. A very good all round call.
May 18, 2026
Unprompted review
Reply from True Potential
Hi Martin, thank you for taking the time to share your experience with us. We're delighted to hear about the help that you received from Corey.
Very friendly and helpful call-centre…
Very friendly and helpful call-centre staff, resolved the problem with my log in password reset and stayed online to guide me through.
Excellent advice and attention to detail from my pension advisor.
All in all a great service provided and I can wholeheartedly recommend them as a company to deal with your pension.
May 18, 2026
Unprompted review
Reply from True Potential
Hi Andrew, we are delighted to hear about your positive experience. Thank you for taking the time to leave a review.
Very professional
They were very professional and knowledgeable and easy to talk to and very informative
May 18, 2026
Reply from True Potential
Hi Andrew, thank you for taking the time to let us know about your positive experience.
Jasmine was very helpful and considerate
Jasmine was very helpful and considerate
May 18, 2026
Unprompted review
Reply from True Potential
Hi Dennis, we are glad to hear about the help you received from Jasmine.
Customer service at True Potential
Always polite and efficient. Makes any interaction with the company a pleasant experience.
May 18, 2026
Reply from True Potential
Hi Paul, thank you for letting us know about your positive experience.
Reply from True Potential
Hi Lisa, we are glad to hear about the help you received from Jo.
Very Helpful
I contacted True Potential by telephone for assistance, was No.2 in the que.
Matthew successfully assisted me, I was grateful for his support, I did not feel at all rushed.
Happy to contact them again.
Peter
May 15, 2026
Unprompted review
Reply from True Potential
Hi Peter, thank you for taking the time to let us know about your experience. We're pleased to hear about the help that you received from Matthew.
Whenever I call you're all helpful…
Whenever I call you're all helpful which is good and very pleasant over the phone keep up the good work
Thank you
May 11, 2026
Reply from True Potential
Hi Peter, thank you for taking the time to let us know about your experience. We appreciate your feedback.
Straight forward contact
Straight forward contact. East to get to speak with a real person on the phone.
May 13, 2026
Reply from True Potential
Hi Terence, thank you for taking the time to let us know about your positive experience.
Friendly and professional call
Friendly and professional call. They are a good outfit.
May 15, 2026
Unprompted review
Reply from True Potential
Hi, thank you for letting us know about your experience.
The young man was very clear in his…
The young man was very clear in his tone and pleasant. He engaged with me in good conversation and listened to my responses to questions asked. He had good humour and seemed to know what he was doing, they don't always!
All in all very happy
May 14, 2026
Reply from True Potential
Hi, we are delighted to hear about your positive experience. Thank you for taking the time to leave a review.
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