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Trueprodigy Reviews 

4
•
TrustScore 3 out of 5

2.8

Clothing Store
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Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Women's Clothing Store

Contact info

2.8

Average

TrustScore 3 out of 5

4 reviews

5-star
4-star
3-star
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1-star

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2.8

All reviews

(4)

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Rated 1 out of 5 stars

I received the products but the…

I received the products but the materials are so cheap ! 250€ for some thin and badly cut « leather ».
They wanted me to pay to send the jackets back, I did, and they didn’t refund the full price.

February 7, 2024
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Reply from Trueprodigy

Dear Justine,
thank you for your feedback. We are sorry to hear that the material did not meet your expectations. Quality is very important to us, and we take your comments seriously.
Regarding the refund: We have processed the full purchase price of the items. Please note that for international shipments, the initial shipping costs (10€) are non-refundable, as stated in our terms and conditions. We appreciate your understanding and are here to help if you have further questions.

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Rated 1 out of 5 stars

I bought the product.I tried to…

I purchased the product and subsequently attempted to return it. However, the return was not accepted.

The quality of the product is unsatisfactory. Despite a cost of 100 euros, the item was only usable for approximately five occasions. The color has significantly degraded, and the stitching has failed.

December 29, 2023
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Reply from Trueprodigy

Hello and thank you for your message.
We have carefully inspected the returned item. According to our return policy, items must be returned in their original condition.
As the shirt showed clear signs of wear and visible stains that were not related to a production defect, we were unable to accept the return and sent the item back to you. We maintain high quality standards, but we cannot provide refunds for products that have been damaged through use. Thank you for your understanding."

Rated 1 out of 5 stars

Like I sed my jacket never arrived

Like I sed my jacket never arrived. Costumer service is not helping at all . I try to contact them on Instagram they block me . Luckily I pay with Klarna. Stay a way from them .☝️☝️ If something happened to they will never help y. Save y money ,,buy something else.

January 5, 2023
Unprompted review
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Reply from Trueprodigy

Hi Addis, we are very sorry to hear that you haven't received your jacket yet. We certainly do not block customers for having issues; however, we always recommend reaching out via email for the fastest and most reliable support, as social media messages can sometimes be filtered or missed.
We have checked our records but would like to resolve this immediately. Since you are using Klarna, you are fully protected. Please contact us at info@trueprodigy.de with your order number so we can track the shipment or issue a full refund if the package is lost. We are here to help and want to ensure you are satisfied."

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