Truss Financial Group Reviews 

90
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear guidance throughout the process. People frequently highlight the team's excellent communication, prompt responses to questions, and commitment to keeping them informed at every stage. Reviewers often describe the service as incredibly smooth, fast, and efficient, leading to quick closings and stress-free experiences. However, some customers also noted issues with communication, mentioning that the loan officer forgot to communicate or that the process involved unexpected delays and a lack of efficiency.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, responsiveness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting professional and easy processes with... See more

Service

People report positive experiences with service, often highlighting the smooth and quick process from... See more

Response time

Consumers generally report positive experiences with response times, highlighting quick and ample... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as quick, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

-Outstanding communication! My loan officer (Delania Tak) and team kept me updated at every single stage of the HELOC process. -The team answered all my questions clearly and made me feel confident... See more

Company replied

Rated 5 out of 5 stars

I've talked with Garrett multiple times in the last few years but it was never the right time. Each experience with Garrett was informative and he took the time to talk and explain things even when it... See more

Company replied

Rated 5 out of 5 stars

The persistence, Betty and Jeff were very informative, this refinance was something new and also something I wasn't prepared to do. My bank called one day and said " you have a balloon payment due and... See more

Company replied

Rated 5 out of 5 stars

I realize that many people contributed to the loan process, but David Paulsen really stands out in my mind for his help. He guided me through the loan process and advocated on my behalf. He also qui... See more

Company replied


Company details

  1. #19 of 33 best companies in Mortgage Lender
  2. #25 of 38 best companies in Finance Broker
  3. #132 of 198 best companies in Financial Consultant
  4. #6 of 14 best companies in Mortgage Broker
  5. #166 of 253 best companies in Non-Bank Financial Service

Written by the company

Truss Financial Group helps you secure VA, FHA, DSCR & jumbo reverse mortgages. Expert guidance, low rates & fast approvals. Start your loan today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(90)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Confusing

It was confusing to be Honest. First I was speaking to your company then Woodbridge and a third company was involved and now the loan has been sold to Shell.

May 6, 2026
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Reply from Truss Financial Group

We understand how the involvement of multiple companies during the loan process can feel confusing, and we appreciate your feedback as we continue working to improve communication and clarity for our customers.

Rated 5 out of 5 stars

Delania Got Us Our Loan

Delania was able to provide the amount of money we required in a reasonable amount of time with reasonable broker fees and interest rate.
Also, they were able to handle my lien and I obtained the funds with perfect timing for my purposes

May 5, 2026
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Reply from Truss Financial Group

Thank you, Beverley, for your kind words! We’re thrilled Delania could help secure your loan smoothly and on time while handling the lien process efficiently for your needs.

Rated 5 out of 5 stars

Great service

Great service. So nice and friendly to the customer. 100% i like it.

May 2, 2026
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Reply from Truss Financial Group

Thank you, Brad! We appreciate your kind words and are happy you had a friendly and great experience with us!

Rated 4 out of 5 stars

Very good live people support

Very good live people support. Since technical glitches in the system to be ironed out. Good to walk borrower through document signing.

May 5, 2026
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Reply from Truss Financial Group

Thank you, Jonathan, glad our live support team could assist, and we appreciate your feedback on improving the process.

Rated 5 out of 5 stars

Everything was straight forward and…

Everything was straight forward and Ryan was on point and answered every question. The process was quite smooth to my surprise.

April 18, 2026
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Reply from Truss Financial Group

Thank you, Carmelo, glad Ryan could make everything clear and ensure a smooth, straightforward experience for you!

Rated 5 out of 5 stars

Happy with my experience

Happy with my experience. Was able to get approved and closed very quickly!

April 17, 2026
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Reply from Truss Financial Group

Thank you, Jane, delighted to hear you had a smooth experience and were able to get approved and closed so quickly!

Rated 5 out of 5 stars

Great job less paper work

Great job less paper work

April 16, 2026
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Reply from Truss Financial Group

Thank you, Otis, we’re glad you appreciated the quick and hassle-free process!

Rated 5 out of 5 stars

Truss Financial cares about their customers

Truss Financial made the whole process very smooth and made me feel like a valued customer. I highly recommend them for a HELOC loan.

April 7, 2026
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Reply from Truss Financial Group

Thank you, Carole, we’re thrilled to hear you felt valued and had a smooth experience; we truly appreciate your recommendation!

Rated 5 out of 5 stars

This process was made easy, thank you !

This process was made easy, with prompt answers to my questions and concerns. Your team exceeds expectations...I will make sure to use you for future mortgage or line of credit. What seemed impossible you made possible!

April 21, 2026
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Reply from Truss Financial Group

Hi Luz, thank you, we’re glad we could make the process smooth and look forward to helping you again!

Rated 5 out of 5 stars

Possibly the best mortgage related…

Possibly the best mortgage related experience in my life. Fast, courteous people to work with, thank you Ryan and the gang!
I would highly recommend Truss to anyone looking to refinance, purchase or create a HELOC!

April 20, 2026
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Reply from Truss Financial Group

Hi Keith, thank you for the amazing feedback, we’re glad Ryan and the team made it a great experience, and we truly appreciate your recommendation!

Rated 5 out of 5 stars

The persistence

The persistence, Betty and Jeff were very informative, this refinance was something new and also something I wasn't prepared to do. My bank called one day and said " you have a balloon payment due and we'll give you a 3 month extension. That's it. I'm appreciative of the time they took to guide me through the process.

April 16, 2026
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Reply from Truss Financial Group

Thank you, Brandon, glad Betty and Jeff could guide you through an unexpected refinance with clarity and support.

Rated 5 out of 5 stars

It was extremely fast to the point easy…

It was extremely fast to the point easy to understand easy to deal with it actually went through unlike sunlanders that drag you on for months and months I don't do anything and just cost you thousands of dollars

April 16, 2026
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Reply from Truss Financial Group

Thank you, Caleb, glad we could make the process fast, clear, and hassle-free while delivering where others couldn’t.

Rated 5 out of 5 stars

Great company

Great company , very prompt with the entire process , funding may occur within a week in some instances

April 16, 2026
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Reply from Truss Financial Group

Thank you, Marc, glad you experienced our prompt process and quick turnaround, with funding happening as fast as a week.

Rated 5 out of 5 stars

David is unbelievably patient and…

David is unbelievably patient and helped us navigate the fun process that borrowing always is. Highly professional, knowledgelable, and responsive. Wouldn't think of using anyone going forward.

April 15, 2026
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Reply from Truss Financial Group

Hi Robert, thank you for your kind words, glad David’s patience, professionalism, and guidance made the process smooth, and we truly appreciate your trust!

Rated 4 out of 5 stars

The over all experience was good

The over all experience was good. Caesar would always respond in a timely manner, was patient explain anything I didn't understand. I enjoyed working with him very professional.

The video sent from management was also helpful. It kept my posted, and explained what to expect.

April 7, 2026
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Reply from Truss Financial Group

Thank you for your kind feedback, we’re glad you had a great experience, and we appreciate your recognition of Cesar’s professionalism and our team’s clear communication!

Rated 4 out of 5 stars

Simple

Simple, fast and remote virtual closing. As long as it makes sense its totally doable. Company has a very nice set up to ensure everything is clear and transparent. Even though we closed the reason for the 4 stars is because the loan officer forgot to communicate with my wife and I during the process and towards the end.

April 14, 2026
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Reply from Truss Financial Group

Thank you, Christopher, we’re glad you found the process simple, fast, and transparent, and we appreciate your feedback on communication as we’ll use it to improve going forward!

Rated 5 out of 5 stars

Wasn't thrilled with some of the items…

Wasn't thrilled with some of the items missed along the way (appraisal/addendums) by Champion, but from Truss perspective, everything was great. Cesar was great to work with and will be working with him and Truss in the future!

April 3, 2026
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Reply from Truss Financial Group

Thanks for your feedback, we’re glad you had a great experience with Truss and Cesar, and we appreciate your understanding on the missed items.

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