Trustap Reviews 

Reply from Trustap

Sep 14, 2026

Hi Muhammad,

Thank you so much for leaving us this fantastic 5-star review!

We are absolutely delighted to hear that you found our assistance valuable, and your transactions were a success.
Our goal in supporting users during the dispute process if for an easy and quick resolution.
In this case we're glad it allowed a quick payout and an ongoing productive and professional working relationship.

Knowing that we delivered that safe and dependable experience for you is incredibly rewarding for our team. We truly appreciate your support and your kind words.

We look forward to being your preferred secure payment partner for all your future transactions.

Best regards,

The Trustap Team

Reply from Trustap

Jun 11, 2026

Hi Laura,

Thank you so much for your positive review.

We are delighted that you used our platform to secure the car you wanted.

We appreciate your kindness and look forward to assisting you again in the future!

Wishing you happy motoring,


The Trustap Team

Reply from Trustap

May 29, 2026

Dear Micki,

Thank you for sharing your feedback. We understand your frustration regarding the timeline of your payout, and we take your concerns very seriously.

At Trustap, our primary goal is to ensure the complete security of every transaction for both buyers and sellers. Because we operate an escrow-style payment platform, releasing funds requires specific security protocols and confirmations to be completed by both parties.

We have investigated the transaction associated with your review. Our records show that our team reached out to the registered email address on March 2nd, outlining the standard remaining steps required to finalise the process and release the funds securely.

Regarding your contact with customer service, we are unable to locate a support ticket from the email address registered to this transaction. For strict privacy and security reasons, we cannot disclose account information or process requests that come from unregistered email addresses.

We are fully committed to resolving this for you. Please check the inbox of the email you used to register the transaction for our latest instructions. If you need further assistance, please reply directly to that email or reach out to support@trustap.com using your registered email address so we can assist you immediately.

Best regards,

The Trustap Team

Reply from Trustap

May 29, 2026

Hi American Megahub,

Thank you so much for this incredible 5 star review!

We are absolutely thrilled to hear about your success in securely selling over 100 digital services using our platform. Facilitating safe and seamless transactions for digital goods and services is exactly what Trustap is designed to do. We built our app to be quick and straightforward so that sellers like you can focus entirely on growing your business, knowing that our secure payment processing is handling the rest.

It is also wonderful to hear that our support team has been responsive and helpful. We pride ourselves on being completely transparent and providing honest assistance to ensure every transaction goes smoothly for both the buyer and the seller.

Thank you for highly recommending us to the community. We are incredibly proud to be your chosen payment platform and look forward to protecting your next 100 sales!

Best regards,

The Trustap Team

Reply from Trustap

May 1, 2026

Dear Mete,

Thank you for taking the time to share your feedback. We understand that losing a fee on a cancelled transaction can feel frustrating. We would like to provide some clarity on how our platform operates and how our service actually functioned to keep your money safe in this instance.

How Buyer Protection Protected You
The core purpose of Trustap is to provide a highly secure environment for your online transactions. In your specific case, our system did exactly what it was designed to do. When the seller cancelled the order, our escrow style protection protocols ensured that your primary funds were safely and promptly returned to you. Our service successfully shielded you from any potential loss, ensuring you did not lose the full amount of your purchase.

Understanding the Protection Fee
The Buyer Protection fee is applied the moment a transaction is initiated because our protective services and associated costs begin immediately. This fee is essential to cover the real time expenses of processing your payment securely. It also funds the comprehensive background work that keeps our platform safe for everyone. This includes advanced fraud prevention measures, strict verification checks on sellers to ensure they are legitimate, and the operational costs of our secure infrastructure. Because these extensive security measures and processing actions are executed as soon as you pay, the fee covers vital services that were indeed fully rendered to secure your funds.

Our Customer Support
We also want to assure you that you were communicating with our dedicated human support staff. While they did reference our terms of service to explain why the fee is retained, their goal was to provide you with the factual and accurate policy regarding the costs of securing your transaction.

We are very glad that our platform successfully protected your main purchase amount during this cancellation, preventing a much larger potential loss. We value your feedback and will continue working to ensure the value and mechanics of our protection services are as clear as possible.

Best regards,

The Trustap Team

Reply from Trustap

May 1, 2026

Hi John,

Thank you so much for leaving us this fantastic 5-star review!

We are absolutely thrilled to hear that you found our platform to be a great and trustworthy service. Trust is the very foundation of everything we do here. Our entire mission is built around providing a secure and reliable environment where people can transact with complete confidence and peace of mind.

Knowing that we delivered that safe and dependable experience for you is incredibly rewarding for our team. We truly appreciate your support and your kind words.

We look forward to being your preferred secure payment partner for all your future transactions.

Best regards,

The Trustap Team

Reply from Trustap

Dec 18, 2025

Hi Consumer,

Thank you for the 4 star review. We are delighted to hear that everything arrived quickly and that you had a positive experience.

It is perfectly natural to feel a bit of caution when navigating online transactions. In fact, providing a solution to that uncertainty is the very core of our mission at Trustap. We serve as a secure layer of protection for both parties, ensuring that every purchase is backed by comprehensive buyer protection.

Our platform exists to turn that initial hesitation into total peace of mind by holding funds securely until the transaction is successfully completed. We are glad we could provide you with a safe environment for your purchase and we look forward to protecting your future transactions as well.

Best regards,
The Trustap Team

Reply from Trustap

Updated Nov 3, 2025

Dear Andrew,

We sincerely apologise for the frustration and distress you've experienced. This is absolutely not the experience we want any of our users to have, and we deeply regret that you felt unsupported during this process.

Trustap's mission is to prevent scams and provide genuine buyer and seller protection—not to enable fraud. We exist to help people like you conduct safer transactions, and we take your concerns very seriously.

Regarding your specific case: Our system sends an individual email for each transaction with a dedicated link to file a complaint. Our records show that you had 10 transactions, but a complaint was filed for only one of them through the email link provided. According to our Terms of Service, when no complaint is filed within the specified timeframe, the system automatically releases funds to the seller. We understand this may not have been clear, especially when dealing with multiple related transactions.

That said, we want to make this right. Our team is actively investigating your case and will be reaching out to you directly to provide support. Please keep a close eye on the email address associated with your transactions, as we are committed to working with you toward a resolution.

Your feedback has also highlighted an important gap in our communication process. We will be reviewing how we handle cases where users have multiple transactions related to the same complaint, as we recognise this is a rare but critical scenario that requires clearer guidance and better support.

We truly appreciate you taking the time to share your experience, and we are committed to earning back your trust.

Warm regards,
The Trustap Team

Reply from Trustap

Nov 4, 2025

Dear Katherine Wigley,

We’re sorry to see your review and would like to clarify a few important details. It appears that your comments relate to your advert experience with Preloved, not a direct transaction or interaction with Trustap. As such, this review doesn’t reflect a real experience with our platform or services.

Trustap is a secure payment solution that partners with marketplaces to protect both buyers and sellers from fraud. We don’t make listing decisions for Preloved, and it isn’t compulsory to use Trustap to list an advert there — that policy is managed entirely by the marketplace.

Both marketplaces and users rely on safe payment options like ours to stay protected from scams online. We’d be happy to walk you through how Trustap actually works — please reach out to our support team at support@trustap.com for clarification.

Thank you for the opportunity to clear this up.

— The Trustap Team

Reply from Trustap

Sep 18, 2025

Dear Thijs Roelofs,

Thank you for the outstanding 5-star review! We are so proud to be your partner.

Hearing that our Merchant of Record service has "completely transformed" how you grow your business is the best possible feedback we could receive. This is precisely the impact we aim to create for our partners.

Our mission is to streamline the entire transaction process from start to finish, removing the burden of hidden fees and operational hurdles. This allows you to focus your energy where it matters most—on innovation and your customers. Making international expansion "simple and hassle-free" by managing the legal complexities is a challenge we are passionate about solving.

Seeing you thrive is a testament to what a great partnership can achieve. We are incredibly excited to continue this journey with you and support your ongoing global expansion.

Warm regards,

The Trustap Team

Reply from Trustap

Sep 17, 2025

Thank you, Paolo, for this amazing 5-star review and for being such a valued partner.

We are absolutely thrilled to hear that using Trustap as your Merchant of Record has been a "game changer" for your business. Your words perfectly capture our core mission: to empower businesses like yours to scale effectively.

By managing the entire end-to-end transaction process, our goal is to absorb the complexities—eliminating hidden fees and navigating the legal headaches of international expansion—so you can focus on what you do best: growing your business.

Your success is the ultimate measure of our success, and we're proud to be part of your journey. We're excited to continue supporting your growth and look forward to a long and successful partnership ahead.

Warm regards,

The Trustap Team

Reply from Trustap

Aug 19, 2025

Hi Rens,

Thank you so much for the fantastic 5-star review and your kind words.

The feeling is mutual; we are absolutely delighted to have you as a partner. Partners like you, who use our plugin to build trust and make transactions safer for everyone, are at the very heart of what we aim to achieve.

We're proud to support your platform and wish you continued success. Here's to a long and prosperous partnership!

Best regards,

The Trustap Team

Reply from Trustap

Aug 14, 2025

Dear G Norton,

We were concerned to read your review and we understand how upsetting it must feel to lose money in a transaction. We take such matters extremely seriously and want to clarify the situation for both you and the Trustpilot community.

From the information you’ve provided, it appears your transaction was not conducted directly through Trustap, but instead via EpicNPC, one of our partners who uses our technology to process transactions on their own marketplace. In these cases, Trustap’s role is limited to providing secure payment processing, KYC verification, and moving funds from buyer to seller (or vice versa) on the instructions of the partner platform, EpicNPC.

Importantly, for transactions made through EpicNPC, they have full administrative control over dispute handling, release of funds, and application of their own Terms of Service. If EpicNPC decides—based on their policies and dispute resolution process—that a refund should be issued, we are contractually obliged to follow their instructions. We cannot override these decisions, as they are the governing party for transactions on their platform.

We are already in contact with EpicNPC regarding your case, but we also strongly recommend you engage directly with their support team to discuss the decision and any potential for appeal. If your transaction had been made directly through Trustap (outside of a partner platform), we would have been able to investigate the dispute in line with our own Terms of Service and provide you with a more definitive resolution from our side.

We want to reassure you—and anyone reading—that Trustap is not a marketplace, does not sell goods or services, and does not make unilateral decisions about who should be paid in disputes arising from partner transactions. Our job is to securely manage the movement of funds in line with the instructions of the platform where the transaction took place, in this case, EpicNPC.


Sincerely,
The Trustap Team

Reply from Trustap

Aug 14, 2025

Dear SnagxPF,

Thank you for taking the time to leave your feedback. We were very concerned to read your review, as a claim of "horrible customer service" is something we take extremely seriously. Providing responsive, effective, and professional support is a cornerstone of our service, and we are disappointed to hear that this was not the experience you feel you had.

We immediately attempted to investigate your case to understand what happened. However, due to the anonymous nature of the review and the lack of specific details, we've been unable to locate any corresponding transaction or support ticket under your alias. We understand that Trustpilot also requested further information, which was not provided, leaving us unable to identify the issue you encountered.

Our Commitment to Service
We are committed to continuous improvement, but actionable feedback is essential for us to identify and fix any potential issues. Vague comments, unfortunately, do not give our team the information needed to investigate or make things right.

For context, our dedicated support team operates 24/7 with an average response time of one hour. We are a regulated fintech company, and for the security and privacy of all our users, we must verify the identity of anyone we assist. This is why we handle all account-specific matters through official channels, never through public forums.

How We Can Help You
To allow us to properly investigate and address your concerns, we sincerely ask you to contact our support team directly at support@trustap.com. Please be sure to use the email address associated with your Trustap account so we can securely locate your information and provide you with the support you need.

We are confident that once you reach out through the proper channel, our team can address your issue promptly and professionally.

Sincerely,

The Trustap Team

Reply from Trustap

Jun 9, 2025

Hi Ashleytheheart,

You are very, very welcome! And thank you so much for taking the time to leave us this fantastic 5-star review.

Knowing we were able to provide a positive and satisfactory experience for you is the best feedback our team can receive.

We appreciate your kindness and look forward to assisting you again in the future!

Best regards,

The Trustap Team

Reply from Trustap

May 21, 2025

Hi Hamster Cult,

Thank you so much for the fantastic 5-star review and for sharing your experience!

It’s especially rewarding to hear that your friend recommended us – word-of-mouth is the highest compliment, and it tells us we're on the right track in building a platform people trust and value enough to share with others.

We're thrilled you consider us 'the best store' and 'love it'! We work hard to create a straightforward and reliable experience. Knowing that you found 'everything was shown' and appreciated the clarity is wonderful feedback. We believe that transparency is key to a secure and positive transaction, and our platform is designed to ensure all parties have visibility and peace of mind from start to finish.

We're so glad you had a 'very good' experience and look forward to providing you with that same level of excellent service, clear information, and secure transactions whenever you use Trustap!

Warm regards,

The Trustap Team

Reply from Trustap

May 20, 2025

Wow! Thank you so much for this fantastic 5-star review!

Hearing that we're the "Best hands down" truly makes our day! We're absolutely delighted that you found the process "quicker then quick n flawless." That's exactly the kind of seamless and efficient experience we work hard to deliver for every user.

Our team is dedicated to ensuring every transaction is as smooth and swift as possible, and it's incredibly rewarding to know we hit the mark for you.

Thanks again for choosing Trustap and for taking the time to share your positive feedback! We look forward to assisting you again in the future.

Best regards,

The Trustap Team

Reply from Trustap

May 28, 2025

Dear Brandon,

We're sorry to hear you "didn’t receive anything" and are "having some major problems." We understand how frustrating this must be, and we take such reports very seriously.

Unfortunately, your review is quite vague, and we understand from Trustpilot that further identifying details were not provided when they were requested. This makes it impossible for us to locate any specific transaction or account related to your comment through this platform.

Trustap is a secure payment platform that facilitates transactions between buyers and sellers. It's possible your issue might be related to a purchase made from one of our clients who uses our payment plugin gateway on their e-commerce store, rather than with Trustap directly as the provider of the goods or services.

To help us understand the situation and see how we might be able to assist (for instance, through our buyer protection services, if your transaction is eligible), we strongly encourage you to contact our dedicated support team directly.

Please email us at support@trustap.com with specific details of your situation. This could include:

The name of the seller or website where you expected to receive something.
The date of the transaction.
Any transaction IDs or reference numbers you might have.
The email address you used for the transaction.
Once we have this information, we can investigate properly and provide the best possible support to help resolve your issue. We are committed to helping facilitate a fair resolution for transactions processed through our platform.

We look forward to hearing from you directly so we can look into this matter for you.

Sincerely,

The Trustap Team

Reply from Trustap

May 12, 2025

Dear Motivation Path,

Thank you for taking the time to share your feedback on Trustpilot. We were concerned to read about the negative experience you described with our platform.

We take all customer feedback seriously and have attempted to investigate the issues you raised regarding a lack of response and website bugs. However, we encountered difficulty in locating any specific transaction or support history associated with your review. We understand your review was posted under an alias, and Trustpilot informed us that identifying details were not provided when they requested them, which prevents us from investigating your specific case thoroughly through this channel.

Regarding our support responsiveness, we want to assure you and the Trustpilot community that our customer support team operates 24/7, striving to maintain an average response time of approximately one hour. We have reviewed our support logs and do not currently have any unanswered tickets that match the timeframe or nature of your complaint.

Concerning platform stability, Trustap processes over 10,000 transactions daily across our website, app, and plugin. We continuously monitor our systems and have not identified any widespread bugs or issues corresponding to your description. Sometimes, difficulties experienced can stem from specific account configurations or misunderstandings related to our terms of service.

As a regulated financial technology company, we operate under strict compliance and security protocols (including KYC/AML regulations) to protect both our users and our business. This requires users to provide accurate personal information and select the correct country of operation during registration. Using aliases or providing incorrect information, such as selecting a country where we may not currently offer certain services (for example, we do not currently support sellers based in Jordan), can unfortunately lead to operational difficulties, particularly concerning payouts, as it conflicts with our mandatory regulatory obligations and terms of service.

We strongly encourage you to reach out to our dedicated support team directly via email at support@trustap.com. To allow us to assist you effectively and address your specific concerns, please ensure you contact us using the email address officially registered with your Trustap account. For security and data privacy reasons, we cannot discuss account-specific details or provide support via public forums or through emails not linked to an existing account.

We are confident that our support team can clarify any misunderstandings or address any genuine issues you may be facing once you contact them through the correct channel with the necessary verifiable information. We are committed to providing a secure and reliable service for all our users.

Sincerely,

The Trustap Team

Reply from Trustap

Updated May 6, 2025

Hi Dave,

Oh, this is music to our ears! It's fantastic to hear that Trustap is working so well for your marketplace community. Knowing that our transaction handling is running smoothly for you and that our support team is hitting the mark with their speed and responsiveness makes our day here in Cork!

We understand how crucial seamless transactions and reliable support are for a thriving marketplace community, and we're thrilled that Trustap is delivering on both fronts for you. It’s always rewarding to see how a well-structured approach to managing payments can really empower online communities and foster trust among their members.

Thank you so much for the recommendation! It truly means the world to us. We're committed to continuing to provide that top-notch service and support to help your community flourish. If there's ever anything more we can do to streamline your transaction processes or enhance the experience for your users, please don't hesitate to reach out!

Trustap Support Team.