Trustap Reviews 

Reply from Trustap

Nov 17, 2023

Thank you for your kind words, Kieu Nhat! We are glad to hear that you are satisfied with our service and that we can support you with your questions and requests. We appreciate your feedback and your trust in our platform. We hope to continue providing you with a safe and secure escrow-style payment solution for your online transactions. Thank you for choosing Trustap! 😊

Reply from Trustap

Nov 14, 2023

Thank you so much for your kind words! We’re thrilled to hear that you had a seamless experience with Trustap and found our customer service top-notch. Your feedback is greatly appreciated and it motivates us to continue improving our services. We look forward to serving you again in the future. Thanks for choosing Trustap! 😊

Reply from Trustap

Oct 13, 2023

Thank you for taking the time to share your feedback with us!
We're thrilled to hear that your experience with Trustap has been easy to use and improved your escrow experience compared to competitors.
Our team is dedicated to providing top-notch support and ensuring the safety of your transactions at all times.

We appreciate your trust in our platform and look forward to continuing to serve you.

If you ever have any questions or need assistance, please don't hesitate to reach out.
Thanks again for choosing Trustap!

Warm regards,
Support team

Reply from Trustap

Updated Oct 12, 2023

Hello LilTaz TV,

I understand your concern and disappointment regarding your recent experience and appreciate the opportunity to address it.

Firstly, we want to clarify the situation. On September 1, 2023, you received a full refund for your order.
The funds were not released to the seller but were promptly returned to your account.

This aligns with our commitment to safeguarding buyers from fraudulent or unsatisfactory transactions.
We've made several attempts to communicate with you via email to clarify this matter further and to understand how the misconception arose.

Regrettably, we have not received any responses from you.
At Trustap, we are always open to improving our system. If there has been any misunderstanding or if you received information from us that differs from what transpired, we genuinely want to hear from you. Your feedback is invaluable in helping us investigate and rectify any issues.

Additionally, it's worth noting that negative reviews not reflective of a user's actual experience on our platform can have a detrimental impact. They may misinform other users and create an inaccurate perception of our service.

We kindly request that you check your email for the confirmation of your refund, which you should find in your inbox, and you can check your bank statement too. It's crucial for us to resolve this issue amicably and ensure that your experience reflects our commitment to exceptional service.

Your feedback is essential to us, and we sincerely hope that we can work together to address any lingering concerns. Thank you for choosing Trustap.

You can reach out to us at support@trustap.com

Best regards

Reply from Trustap

Oct 13, 2023

Wow! 🤩 We're thrilled to hear that you're very satisfied with Trustap!

Thank you for choosing us, and if you ever need assistance or have any questions, please don't hesitate to reach out.

We're here to help. 🙌

Warm regards,
Support Team at Trustap

Reply from Trustap

Nov 6, 2023

We regret to learn that your experience with our platform was confusing.
Upon reviewing your transaction timeline, we observed that your buyer made the payment for the ticket late in the evening of October 14, 2023. We proceeded to release the payout to you on October 15, 2023. According to our records, the funds were credited to your account early in the morning on October 17, 2023. The entire process, from receiving the funds from the buyer to the payout, took a little over 2 days. We attempted to contact you via email to confirm that this timeline reflected your experience accurately but unfortunately, we did not receive a response.
It is important to note that, as a global payment processor, we adhere to stringent security and compliance procedures to ensure the safety of our users and their funds. These procedures are dictated by our partner Stripe, one of the most reputable and reliable payment platforms in the world. As a result of these procedures, most payouts typically take 1 to 2 days to settle into the Seller's bank account. However our Terms of Service must cover our most extreme and rare cases, and this is why they state that payouts may take up to 5 to 7 days to settle, although such instances are uncommon.
We appreciate your feedback, and we continuously strive to improve our service. Although your feedback does not seem to align with the reality of your experience, it certainly highlights an opportunity for improvement in the clarity of our supporting documentation regarding the timeline for a straightforward transaction settlement. Your insights are valued.
Thank you for choosing Trustap.
Trustap Payment Support Team

Reply from Trustap

Nov 3, 2023

Thank you for your positive review on Trustpilot. We are delighted to hear that you enjoyed using our platform and found it really simple and efficient. Your feedback is very valuable to us and helps us to improve our service.

Trustap is a secure and transparent platform that allows you to buy and sell anything online with confidence. Whether you are buying or selling a car, a phone, a laptop, or anything else, Trustap can help you to complete the transaction safely and securely.

Trustap keeps the payment on hold (Escrow style payment) until both parties confirm the delivery and acceptance of the product. You can trust us to protect your money and your product. Trustap also provides you with a tracking system and a dispute resolution service to make your online transaction as smooth and hassle-free as possible.

Trustap is the ultimate platform for online transactions. You can use Trustap to buy and sell anything online with peace of mind. You don’t have to worry about scams, frauds, or disputes. You can transact online with confidence.

We appreciate your trust and support. We hope to see you again soon on our platform. If you have any questions or concerns, please contact us at support@trustap.com. We are always happy to help.

Trustap Payment Support Team

Reply from Trustap

Jun 11, 2023

Hi,

Thank you very much for your review. We apologise for the delay you experienced in receiving your funds. The first transfer of funds to a new account can sometimes take a little longer whilst the account is being verified.

Thank you for using Trustap!

Reply from Trustap

Jun 10, 2023

Hi Alvy,

Thank you for your feedback, we are always trying to improve the process and will definitely take it all on board. We understand your frustration regarding the extra steps involved compared to cash transaction but unfortunately that is a necessity for the service Trustap offers.

We pride ourselves on being a secure 3rd party that manages the transaction from start to finish and to do that we have to have visibility over the whole process. As for the requirement for bank verification, this is just necessary for sellers so that we can send the funds directly to their bank as soon as the transaction is complete.